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When an meeting update is sent out attendees are not getting the updated version of it. We are using outlook 2003, exchange server 2003 and BES

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  • Mon Jun 15, 2009

    Hi,

    It's only the meeting updates that attendees do not receive. Some of our PA's have experience this (they are all delegate for someone)I was told that it started since we move to a new Server. There's no problem with sending and receiving emails both internal and external.

  • Mon Jun 15, 2009

    No, this was actually done last year but our users were move in batches. This has also happen with external people.

  • Sebastian Spudik May 11, 2010

    Hi,



    first of all I have a few questions:

    1. invitations can be received normally, so it´s only the meeting updates, which can not be received?

    2. Is this a problem of only one Person?

    3. Since when does this error occur? Where there any Patchinstallations, Productupdates before?

    4. Is the person, who sent the meeting updates, able to sent or receive mails?

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Lasitha-Vegas solution sounds good. There is a microsoft technote which is interesting as well. It is not a solution for all users but maybe its helpful: http://support.microsoft.com/kb/909109/en-us There is also a similiar Problem described in http://techrepublic.com.com/5208-6230-0.html?forumID=101&threadID=235342&messageID=2309693 In this post, it made a difference if the appointment was sent with outlook webaccess or an outlook client. Have you configured Outlook Webaccess and can you test the issue with it?

Posted on Jun 16, 2009

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Did u patch the system recently? See the log. And check whether its delivered properly.
If u patched the Exchange that might be the cause. Did u check sending from an external source to outlook? If it works fine then its a problem with messaging configurations with the exchange server. May be because of a patch. If so you have to remove and check. View the log to check whether their is any permission issues. Check the recipients' spam folder also. Check whether the recipients registration is altered. Please rate the answer. :)

Posted on Jun 15, 2009

  • Tharinda
    Tharinda Jun 15, 2009

    I think client end systems have a recognition problem of the new system.
    Some things to look at:

    1.) Are they, perhaps, moving the meeting to a Personal Folder instead of leaving it in the Exchange folder?

    2.) Another thing to look for would be message rules that may be playing with the original meeting request.

    3.)
    Then, you might also look to see if they have shared their calendar
    with someone or given access privileges to someone who might be
    deleting it on their end.

    4.) Look at the properties of this
    person's calendar folder as compared to someone else s calendar to see
    if there is something different, like auto-archive, that has been set
    differently.

    This would be one of those "Technician Intuition" things. You would
    probably have be there to watch what this person does, from beginning
    of creating a meeting in the first place, right up through and
    including what they do when an update to the meeting is sent. Can you
    have them create a test meeting while you sit and watch what they do?
    You'll need one required attendee and one optional attendee on the
    list. Watch to make sure they're inviting attendees from the correct
    address book/contact list (there is a local list and an online list).

    You have to check the connector for its errors. Happens most of the time.





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