Question about Creative Labs Nomad Jukebox Zen Xtra MP3 Player

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Creative Labs Nomand Jukebox Zen Xtra

My Zen Xtra will play for a little bit and then turn off and turn back on playing something I played a while ago.  I don't know if I need a new battery or what.  Oh and another thing I looked up battery for the Zen Xtra on ebay and the batteries that are on there 3.7V and mine is 3.6 and I was wondering if that matters.

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Re: Creative Labs Nomand Jukebox Zen Xtra

Zen Nomad Xtra - to go to Rescue Mode do the following:
1. Insert a pin into the small hole on the left side of the player
below the volume adjustment switch.
2. Hold down the Play button on the right side of the switch
3. Rescue Mode Menu will appear
4. There are 4 Options available, but best option to fix most
problems is reformat hard drive.
5. Reformat is very fast
6. Turn off and reboot.
7. Problem solved.

Posted on Dec 18, 2007

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did you push the play button and the back button at the same time?

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Ok this is what I have found.....Try to run the Recovery Mode here is a link to Creative Labs website that will walk you through it... Just look for Jukebox its on the can get the firmware from the same website under support and then just select the type of jukebox you have....that will be the second link...You will need to click on Zen and then look on the right side for Archived Products,/?st=357,e=0000000000342903798,k=6058,sxi=1,varset=ws:,case=4794

Good Luck and let me know if this helped


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You can connect the player to PC using the USB cable and transfer the songs from the player to PC. And then format the player to get it working again.

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Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard

Jun 25, 2008 | Creative Labs Nomad Jukebox Zen Xtra MP3...

1 Answer

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Hi there

I would suggest that you have a look at the file format, i.e .mp3 .wma and then make sure that you mp3 player supports that file format because if the mp3 player only supports mp3's then it will not play .wma. Please remember to give me a good rating.

Kind regards
Dustin Ellse

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If you plug the USB cable into your PC and turn it on what happens?

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Yo fud, go to and search through the Knowledge Base. It should point you in the right direction.

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