Question about Acer S2W-4300U Flatbed Scanner

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Do I need to load software before using scanner?

Do I need to load up a disc before I can use my scanner? Can't remember! Its been years since I used it and have changed computers so new PC doesn't have the software (if there is supposed to be software...) Thanks

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  • didim May 11, 2010

    When you plug your scanner into your computer, did your computer asked you to insert a driver disk or look for a driver? Try to search in the internet the model of your scanner to download a driver.

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  • 341 Answers

Yes there is supposed to be software, but depending on how the scanner hooks up to the computer determines how you load the software. If it hooks up through usb cable , you load the software first and while it is installing, it will tell you to turn on the scanner at some point during installation. The older scanners you turn on first then load the software. Good luck and Hope this helps

Posted on Jun 15, 2009

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Posted on Jan 02, 2017

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1 Answer

I have a brookstone photo scanner can't install on my macbook air because there is no disc drive


Open PREVIEW (in applications) and from the "FILE" menu select "IMPORT FROM SCANNER" see if your scanner appears in the list. If not, try to add the new scanner in your SYSTEM PREFERENCES PRINTERS & SCANNERS by clicking the PLUS below the printer and scanners list. It should see your scanner as long as it is plugged in and powered up. Use the drivers available such as "Generic Scanner". Once added, go to the PREVIEW application once again and try to import from scanner. PREVIEW has it's own scanning tools and as long as it can see your scanner it should be able to run it even without your software. If all else fails go online and see if you can download the scanner software from the manufacturer's website.

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Have HP scanjet loaded software and driver but it just does not work checked electrical connection and usb ok thought it had gone wrong so bought new HP g2410 still cannot load checked hardware manager...


Having re-read your post it seems you have a visioneer scanner and installed HP scanjet drivers so this would definitely be an issue.

Ok, unplug usb lead between scanner and pc.
go into add/remove programs and remove any scanner software that may be showing.
load correct scanner driver (preferably the latest version from the manufacturers website).
plug in scanner usb lead when prompted and turn scanner power on.
It should then install correctly.

If usb stuff starts playing up it's usually easier to unplug it, uninstall it then re-install it using the latest drivers from the manufacturers' website. Don't just stick the disc in and re-install. Can save hours of messing about.

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Got Cook'n Suite years ago. Computer crashed. Can't find disc #1.


I went to dvo.com and used the patch and extra software to remedy the problem. It's still not perfect, but close! Fewer pop-ups come up every time I use it.

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3 Answers

Mustek a3 usb 1200 pro scanner problem


I bought one a couple of years ago. After plenty of hit-miss after trying to get it to work on my fresh XP installations, I have a solution. Installing it the normal way simply doesn't work.

First, go to 'start', 'control panel' then 'system'. Click the 'hardware tab' then press 'device manager'. You'll see a list of hardware.

If your scanner is already plugged in, find it (it could be listed under 'imaging' or under 'other devices'. You should see a yellow exclamation point indicating it's there but not working.

If you go to 'control panel... system' first, and then plug in your scanner, it will pop up automatically.

Now, right click on it, select 'update driver'. A window pops up. Insert the CD, then select 'have disk' and install normally.

Installing the remaining software is optional (acrobat 4.05 and so on)

I've used the "Panel" to scan my pics. Working like a charm.

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Downloading software (Twain??)


The download website for your scanner is here:

http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&tabact=DownloadDetailTabAct&fcategoryid=351&modelid=8008

A TWAIN driver is simply a generic scanner software driver that your specific Canon software can hook into and use.

I recommend starting with this one and see if it installs the TWAIN driver you need:

"CanoScan Toolbox v2.2.3 for Windows 98/Me/2000/XP"


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1 Answer

Scanner failure


hi try not repairing the software uninstall it altogether and reinstall it using the most uptodate driver from the manufacturers website don't rely on the disc supplied with your machine because drivers on discs can get corrupted if that doesn't work the scanner is at fault and you'll have to buy a stand alone scanner i'm afraid. good luck

Aug 11, 2007 | HP OfficeJet 7310 All-In-One InkJet...

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