Question about Creative Labs Creative Technology Zen MP3 Player

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Even after reset. Zen Mosaic will not turn on

Had my Zen in pocket and was listening to it. Put my hand in my pocket and all of a sudden it stopped. Might be coincidence as I do not think I touched the unit. Anyway, I pushed reset and nothing happened. Thought maybe I had drained the battery. Plugged in the recharger. Light came on the recharger but nothing from the unit. After a few hours, the Zen was warm to the touch but nothing happened when I pushed the power button. Tried resetting again but nothing. Plugged it into the computer. Does not seem to be turned on but the computer recognizes the player and I was able to copy the files I had onto my hard drive. Almost as if a "light bulb" burned out. Any ideas? Thank you.

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  • Suejenn
    Suejenn Mar 28, 2014

    I should add that I can play my music and my books from the player on my computer. But not with the mp3 player itself. The screen stays blank.

  • Suejenn
    Suejenn Mar 28, 2014

    By blank I mean black. No sign of life.

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6 Suggested Answers

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Posted on Jan 02, 2017

  • 1 Answer

SOURCE: Creative Zen Stone Plus won't sometimes turn on

try sync-ing ur mp3 with windows media player 11.

http://www.creative.com/products/mp3/MP3PlayerRecoveryTool/welcome.asp?

then click on "Click Here if you require further information/assistance."

Posted on Nov 19, 2008

  • 2 Answers

SOURCE: creative zen 8gb wont switch on or recharge

I had the same problem. Tried recharging from both PC and mains recharger. Tried re-setting and re-charging. All I got was the blue charging light pulsing on and off. The ZEN would not charge. Eventually I tried a Software re-set. (Slide the on/off button to the On position and hold it there whilst hitting the re-set button). I then tried re-charging and everything was fine. (It did take about 10 - 15 mins recharing from the PC before the device did actually respond, but that is normal after it is fully discharged)

Cannot guarantee the above will work every time or for everyone, but it saved me returning it to Creative and an eight week wait.

Posted on Jan 24, 2009

rulds2008
  • 3866 Answers

SOURCE: my zen doesn't start or recharge

May want to check the connectior that is on the unit make sure this has not came loose from the pcb inside if it has a light solder job will not hurt to get this thing to come back to life.

Posted on Jun 22, 2009

  • 1 Answer

SOURCE: creative zen mp3 player won't turn on. already tried resetting

Mine did exactly the same and i thought it was dead, but when u are reseting it keep it plugged into the computer while reseting it and it should turn on. It worked for mines anyway.

Posted on Jul 15, 2009

  • 10 Answers

SOURCE: Creative Labs Zen Mosaic 4GB Black

Start in Safe Mode: hold Reset in and hold Play/Pause in, then turn on. Choosing reboot usually solves this problem.

Posted on Feb 08, 2010

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