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Regarding your query, it sounds like the HP Officejet 4315 printer is locked into the advanced service test mode (i.e. one of your ink cartridges is causing the issue). Remove both ink cartridges and clean thoroughly before proceeding to next step - our Inkjet411 support links are provided below to help you diagnose the issue.
1) Clean cartridge/printer electrical contacts. Also inspect printer's internal carriage flex cables for surface damage (i.e. burn marks) or an uneven contact surface (by which the cartridge's rear electrical contacts mates with). http://inkjet411.com/?page_id=1519
2) Perform either of the 'B' procedures below to verify HP Officejet 4315 printer and ink cartridge electrical performance.
B.1. Perform Tap 43 test: [for most older HP Officejet printer models with keypads]
1. Press * and # keys at same time
2. Enter 1234 (or 124). The 'Underware' menu should be displayed.
3. Using left/right arrow keys, navigate to Special Reports/Reports Menu (......or 'System Menu' / 'Information Menu' if Reports Menu is not available). Select Enter.
4. Using left/right arrow keys, navigate to 'Extended Self Test'.
5. Select Enter to print test print - evaluate test print. If excessive nozzles are missing from the stair step pattern, then perform cartridge cleaning to correct.
6. Using left/right arrow keys, navigate to 'print-mech button tap' menu.
7. Select Ok ('code = 0' will be displayed); click and hold Right Arrow until 'code = 43' is displayed. NOTE: enter 'code = 41' if 'code =43' does not activate the diagnostic print report.
8. Select Ok. Within one minute the Tap 43/41 diagnostic test pattern should be initiated and print. The test page prints.
--- Providing the color cartridge is partially functioning, the diagnostic test print will be printed (this is a forced service print test which is mainly used for the evaluation of ink cartridge electrical health). A good HP 21/27/56 black cartridge should display 416 good nozzles (26x16 grid), while a good HP 22/28/57/58 color ink cartridge should show 300 good nozzles (10x10 color grid). For reference, please refer to video at link below to help evaluate test pattern. [NOTE: HP 56/57/58 and HP21/22 cartridges are electrically similar]: http://inkjet411.com/?page_id=2358
B.2. Print Diagnostic Self-Test Page (only available on select HP printer models):
1. Press the Setup Button located on the bottom center of the control panel, beneath the LED readout.
2. Press 2 to select "Print Reports"
3. Press 6 to select "Self-Test Report" on the number keypad
4. Examine the resulting self-test page that prints. There should be lines extending all the way across the page in black, yellow, cyan and magenta. A missing black line indicates a problem with the black or photo cartridge. Faded, streaked or missing lines in the other colors indicates a problem with the color ink cartridge. Refer to video at link below to help evaluate test pattern.
For advanced HP inkjet printer diagnostics specific to your printer model, please refer to 'HP Diagnostics Tests' .pdf file at the following link: http://inkjet411.com/?page_id=1813
Please note that all Costco USA (all stores), Costco Canada/Mexico/UK (most stores), Fry's Electronics USA (all stores), Best Buy Canada (13 stores) support the the HP 61 ink cartridge series. Our network of retailers stand behind the product and performance - guaranteed. For store locations and details on ink refill pricing:
We also have ink refilling centers in many University stores across the USA & Canada, including:
Brigham Young University, Brigham Young University - Idaho, Cornell University, New York University, Queen's University, San Diego State University, University of Calgary, University of San Diego, University of Virginia and University of Wisconsin - Madison
Just bring your ink cartridges into any of our authorized refill center locations. The in-store representatives (at either Photo/Electronics support center) are trained to refill over 270 different ink cartridge types from all the major manufacturers (i.e. HP, Epson, Canon, Lexmark and Dell) and can answer any additional questions you may have. It typically takes less than an hour to complete the refill from the time you drop the cartridges off. Our network of retailers stand behind the product and performance - guaranteed. All of our inks are Made in America and closely match original manufacturer's ink quality - we are sure you'll be satisfied with both color 'pop' and image longevity performance.
Customers who have questions regarding the use of refilled ink cartridges can visithttp://www.inkjet411.comor contact us directly atINKJET411HELP@GMAIL.COMAlternatively, if a refill center is not close to you and you need to purchase a new ink cartridge(s) and are trying to cut costs, we suggest you try a remanufactured ink cartridge fromhttp://www.inkplicity.com/as their ink cartridges typically have the lowest cost in the USA, have a high reliability rating, come with a 1-year warranty and provide free shipping for all orders above $20 (available for US Residents only).
The printer is working, but colors in the printed output are missing, faded, or dull in comparison to the original.
Step one: Check the paper
Verify that the paper type is appropriate for the project. If the paper is too fibrous, the ink applied by the printer might not fully cover the print surface.
Step two: Check the print settings
In the software application you are trying to print from, click File and then click Print . The Print dialog box opens.
Verify that your printer is selected and then click Properties . The printer Properties dialog box opens.
Click the Printing Shortcuts tab.
In the What do you want to do? menu, select a task.
The What do you want to do? menu lists most printing needs, but you might need to modify some of the options.
Options on the Printing Shortcuts tab include:
Print quality: If you are unhappy with the quality of your printouts, try increasing the print quality. To print more quickly, try decreasing the print quality.
Paper type: If one of the options matches your paper type exactly, choose it rather than Automatic.
Paper size: Make sure this matches your paper.
Additional options: click the Basics tab, then click Advanced Features . The Advanced Features window opens.
Ink volume: Adjusts the amount of ink printed on a page. For lighter images (less ink), drag the slider to the left. For darker images (more ink), drag the slider to the right. The lighter the ink volume, the faster the printout will dry.
Dry time: Provides extra drying time for slow-drying printouts. Drag the slider to the left for less drying time, or to the right for more drying time. The printer will hold onto the printout until the dry time has elapsed.
Step three: Check the ink levelsNOTE:
If you have installed a refilled or remanufactured print cartridge, or a cartridge that has been used in another printer, the ink level indicator will be inaccurate or unavailable.
Open the Printer Toolbox .
Open HP Solution Center .
Click Settings .
Click Print Settings .
Click Printer Toolbox .
You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the Services tab and then click Service this device .
Click the Estimated Ink Levels tab.
Figure 1: Estimated ink levels - both cartridges low
If the steps above have not resolved the issue, print and evaluate a self-test page to determine if the cartridges or printer is causing the problem.
Load the input tray with unused plain white paper.
Press and hold the Cancel ( ) button and then press the Start Copy Color ( ) button.
Release both buttons. The self-test page prints.
Step five: Note which cartridges printed which areas of the self-test page
You must identify which cartridge printed which part of the self-test page, so that if you find defects on the page, you will know which cartridge is the problem.
However, you can install different combinations of print cartridges in your printer, and different cartridge combinations print different self-test page patterns. Your self-test page may not look exactly like the picture below, but the right and left cartridges will print in the same areas of the page no matter which cartridges are installed.
Step six: Look for defects
In general, if the printer and print cartridges are working properly, the patterns (which look like grids of lines) should contain few or no missing lines. None of the colors should be missing and the colors of the blocks at the bottom of the page should match the labels below each block. Also, there should be no streaks of ink on the report.
Missing lines or streaked bars
If a pattern shows more than a few missing lines, or a bar is streaked, that print cartridge is not functioning properly.
Figure 4: The magenta pattern shows missing lines and the bar is streaked
Make sure that there is letter, A4, or legal unused plain white paper in the input tray.
on the display.
Touch Self-Test Report
A self-test report prints.
Figure 1: Self Test Diagnostic Page
In the Print Quality Pattern
section on the test page, look at the color blocks for any lines.
Figure 2: Print Quality Pattern
If there is no color bleeding in the Print Quality Pattern
color blocks, print a document to determine if the issue has been resolved.
If you have completed all of these steps and are still experiencing a problem, continue to Step three.
Step three: Check the paper
Many papers have printing and non-printing sides. Load the paper with the printing side down.
the correct paper type for the project. For everyday documents, plain
paper works well. For documents with dense printing, such as
high-contrast graphics or photographs, use HP Advanced paper for the
these steps do not help, try a different paper. Ink might not bleed as
easily on heavier paper. Paper that does not accept ink well is also
prone to bleeding and smearing. HP designs its inks and papers to work
If you have completed all of these steps and are still experiencing a problem, continue to Step four.
Step four: Check the printer settings
In the software program you are trying to print from, click File
and then click Print
. The Print
Make sure that your printer is selected and then click Preferences
. The printer Preferences window opens.
Click the Printing Shortcuts
The Printing Shortcuts
tab lists most printing needs, but you might need to modify some of the options.
Options on the Printing Shortcuts
General Everyday Printing
Photo Printing-With White Borders
Two-sided (Duplex) Printing
These general printing shortcuts have pre-selected settings.
To change the settings from the ones that are available on the Printing Shortcuts
tab, click the Features
Options on the Features
: If you are unhappy with the quality of your printouts, try increasing
the print quality. To print more quickly, try decreasing the print
: If one of the options matches your paper type exactly, select it rather than Automatic.
: Make sure this matches your paper.
Print in Grayscale
: Print a document in shades of gray.
: Specify how the document is positioned on the page.
: Select the tray that you want to use for printing.
Two sided printing
: Print on both sides of the paper.
: Specify the color space that the printer will use to interpret image data.
Pages per Sheet
: Specify the number of pages of the document to print on each sheet.
If you have completed all of these steps and are still experiencing a problem, continue to Step five.
Step five: Clean the printhead NOTE:
Do not clean the printhead
unnecessarily because this wastes ink and shortens the life of the ink nozzles on the printhead.
Make sure that there is plain white paper in the input tray.
on the display.
Touch Clean Printhead
. The HP All-in-One cleans the printhead and prints a test page.
Step six: Service your productIf you have completed all the steps listed above and are still experiencing a problem, service the product
To check the ink levels from the HP Photosmart Software 1. In the HP Solution Center, click Settings, point to Print Settings, and then click Printer Toolbox. NOTE: You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the Features tab, and then click the Printer Services button. The Printer Toolbox appears. 2. Click the Estimated Ink Level tab. The estimated ink levels for the print cartridges appear.
Print a self-test report 1. Load A4 unused plain white paper into the input tray. 2. Press and hold the Cancel button and then press the Start Copy Color button. The product prints a self-test report, which might indicate the source of the printing problem. 3. Make sure the test patterns show a complete grid and the thick color lines are complete. • If more than a few lines in a pattern are broken, this might indicate a problem with the nozzles. You might need to clean the print cartridges. • If the black line is missing, faded, streaked, or shows lines, this might indicate a problem with the black or photo print cartridge in the right slot. • If any of the color lines are missing, faded, streaked, or show lines, this might indicate a problem with the tri-color print cartridge in the left slot.
the clean test page. Different printers produce different pages, but
you should recognize elements from the examples below on your test page.
In general, cartridge and printer problems are indicated by streaks,
missing colors, or wrong colors.
Examples from a good printer and cartridges (your test page may not look exactly like this):
Figure 1: Solid colors that match color dots on cartridge labelFigure 2: Pattern unbroken, or broken in only a few places
If your test page looks more like the good examples above than the bad
examples shown in the next two sections below, the printer and
cartridges are probably not causing the problem.
Click here to continue troubleshooting
Examples from a failing printer or cartridges - streaked or broken bars or lines
Figure 3: Fading, missing, or streaked bar - low-ink or empty cartridge, clogged nozzles, or electrical problems
Figure 4: Color completely missing (magenta bar missing below)Figure 5: Lines broken randomly - clogged nozzles
Figure 6: Lines broken in pattern - dirty contacts or other electrical problems
Figure 7: Color completely missing (magenta pattern missing below)
If your test page looks like these examples, you probably have a
cartridge that is empty, has clogged nozzles, or dirty contacts.
Click here to continue troubleshooting
from a failing printer or cartridges - colors do not match the color
dots on the cartridge label (Note: do not compare the test page colors
to the colors of the examples on this web page. Your monitor may not
display the colors properly).
If your test page looks like these examples, you probably have a cartridge in which the inks have mixed.
Click here to continue troubleshooting
Please remove the cartridges from the printer. Take a dry lint free paper towel and gently wipe the contacts on the back of the cartridge (not the bottom from where ink is present). Wipe the contacts inside the printer (on cartridge carrier). Please snap the cartridges back into the cartridge carrier.
Next, try this printer self-test by following the steps given below:
1. Please turn OFF the printer.
2. Press and hold the "Color copy" button.
3. Now, turn ON the printer.
4. Once you see "0" on the display, release the "Color copy" button.
5. Press the Up arrow button until "2"appears on the display.
6. Press the "Black copy" button to start the self test. Once the page has printed, the printer will stop printing.
The self-test should at least print out a set of either black or color bars, if not both (if you have a printer with both color and black installed simultaneously). Should this test fail, try it again without cartridges installed. If the self-test still fails to take paper in and make sounds like the carrier is moving across the paper, this is a hardware issue, and the printer will require service. If the self-test completes without any cartridges installed, run the self-test again with the color cartridge installed by itself. (If you have both black and color cartridges, after this test, run the test again with just the black cartridge installed.) If you find that either cartridge causes the self-test to fail, please let me know.
If the self-test prints, but has lines or smudges or other print quality issues, let us know. This includes any print quality issues, we need to know if the problems you have with your black or color are based in the printer, or communications with your computer, or the computer's software.
If the self-test prints your test bar(s) clearly, the printer hardware is not at fault.
I discovered on mine, exact same problem, I opened the tray, removed the cartridge, and forced it back in hard and fast. It didn't work the first 12 times but after that, it got a solid connection and it worked. Works fine now. Anyway that's the problem and the problem isn't the cartridge (genuine hp cart here). The problem is on the printer side, the pins that hit the cartridge. Anyway get rough with it, slam it in and out, close the tray, if it doesn't work within 5 seconds, open the tray and do it again. It WILL work.
Verification of color out – happens only after keeping the unit idle for quite some time. 1.Print self-test report 2.Are the cartridges out of ink – check ink levels 3.check self-test report patterns (missing lines or streaked bars) 4.Look for missing colors or ink smears. 5.Was this issue showing up because of any one single color? 6.Was it stored in a warm environment (Stored under direct sunlight?) 7.Manual Cleaning & Cleaning from Driver
Print a extended self-test report,
On the HP All-in-One control panel, press and hold the OK and Cancel buttons simultaneously and then release.
An extended self-test report prints.
You will get all the information of your cartridges.
Try to print a self test page from the printer itself, do these:
Press and hold the Cancel and the Color buttons at the same time.
Release both buttons.
The Self Test Report will be printed.
and check if it is the same output, if yes then follow the steps below:
Some of the ink cartridge ink nozzles may be clogged with dry ink. Use the ink cartridge cleaning service to try to clear them. Follow the steps below:
Verify that there is plain white paper in the Input tray.
Press Setup .
Press or to select Tools and then press OK .
Press or to select Clean Print Cartridge and then press OK . The unit prints a test page.
Examine the test page. If the print quality of the page is good, stop here. If the print quality appears to be getting better, run the Clean Print Cartridge utility again
If the self test appears better, Increase the copy quality setting (Normal or Best) and try copying again. If the quality is still poor, continue to the next step.
If the quality is still poor, one or more of the cartridges may be low on ink or empty. Follow the steps below to check the ink levels.
Open HP Solution Center .
Click Settings .
Click Print Settings .
Click Printer Toolbox .
Click the Estimated Ink Levels tab
Replace any ink cartridge that is low on ink.
If the ink levels are not low, clean the cartridge face and electrical contacts at the back of the print carriage.
Open the front of the unit to access the ink cartridges.
After the ink cartridges are at the center, unplug the power cord from the back of the unit, and remove the ink cartridges. The power cord must be removed to ensure that the unit is not damaged during the cleaning process.
Clean the cross-hatched area of the ink cartridge with a soft clean cloth that is slightly dampened with clean water to remove any build up. Avoid cleaning the ink cartridge nozzle plate. Cleaning this area can force foreign matter into the ink nozzles and plug them.
With a soft lint free cloth slightly dampened with clean water, clean the copper-colored contacts on the back of the ink cartridges.
Allow the cartridges to dry before reinserting them.
Close the unit, and plug the power cord back in.
Print a self-test page to check the results. Follow the steps below to print a self-test page.
Press Setup .
Press or until Print Report displays and then press OK .
Press or until Self-Test Report displays and then press OK . The self-test report prints.
If the problem is not corrected by cleaning the ink cartridges, replace the ink cartridge(s).
IF THE SELF TEST REPORT IS CLEAN, THEN TRY TO PRINT FROM ANOTHER SOFTWARE LIKE PAINT, NOTEPAD AND IF THE OUTPUT IS OK THEN THE PROBLEM IS ON THE SOFTWARE THAT YOU ARE USING