Question about Sony HD-E1 1 TB 2.5" External Hard Drive - Black - USB 3.0

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Sony external hard drive: Error message "USB Device Not Recognized"

I have a Sony external hard drive, model HD-E1. Every time I plug it in Windows shows me a pop-up message on the task bar that says "USB Device Not Recognized". When I go to My Computer, it doesn't show the hard drive. I have Windows 7 and my hard drive is practically new. Can anyone help?

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It is quite likely the drive is failed. If it is quite new it should still be within warranty. Return it to your place of purchase and get them to confirm it's condition. If the drive prooves faulty they should repair/replace it for you.

Posted on Mar 27, 2014

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Posted on Jan 02, 2017

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