Question about HP LaserJet 3015 All-In-One Printer
We have a problem printing in our TVS 245. it doesn't understand the page brakes used in the MIS application and starts the next page in the same page. We have tried the printing in laserjet printer and there the printing is happening fine. Please let us know the configuration required so that TVS 245 can recognize the page brakes used in the application and print 2nd page in the next sheet.
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Posted on Jan 02, 2017
First, you need to try update the latest microsoft office patch file from microsoft or you can open the MS Word, go to "HELP" menu select the update MS Word or related. Try the latest patch file first. You also can try windows update and select custom update, see their list have this problem solution or not. Second, you need to go to HP website download latest driver for LJ1020 and suitable use on Vista. Lastly, if still not solve the problem, you need this problem/issue to microsoft, ask their solutions. Kent
Posted on Aug 23, 2007
I think that Odyssey user is right it maybe that the print driver is not compatible with the program you are using goto hp.com or hp.co.uk and download the PCL 5e driver
Hope this helps you
Posted on Jan 13, 2008
Try connecting the printer via the USB port on either one of the computers. Then test if the machine prints fine then likely possibility is that the Network interface card is faulty remove the network card and install in a different slot and test. If the same thing happens then reinstall the drivers and test.
Hope this helps
Posted on Jan 28, 2008
This can be an issue with one of the faulty sensor across the printer.
Please check if you are able to print from tray 1, e.g. a configuration page.
A config page can be printed by holding the Green Button and releasing it as soon as the Triangle light comes on. This would take approx 5 secs.
If the printer is able to print from tray 1, then it could be an issue with the tray 2 pickup sensor.
Check if the tray 2 pickup sensor ( a black plastic piece to the right of the tray 2 pickup roller) is moving freely (front and back), also check if tray 2 pickup roller is not able to rotate completely.
If the tray 2 sensor is not moving freely and of the pickup roller is rotating completely, then reseat the pickup roller.
Normal use with good media causes wear resulting in the need to periodically clean or replace the pickup roller. Additionally, the use of poor media might require more frequent replacement of the pickup roller. Replacing the pickup roller Complete the following to replace the pickup roller:
CAUTION: Failure to complete this procedure might damage the printer. Unplug the power cord from the printer, and allow the printer to cool.
Figure 1: Unplugging the power cord
2. Open the print cartridge door, and remove the print cartridge.
Figure 2: Removing the print cartridge
3. Remove the main input tray (Tray 2).
Figure 3: Removing the main input tray (tray 2)
4. Open the front automatic two-sided path door (HP LaserJet 1320 series printer only).
Figure 4: Opening automatic two-sided path door
5.Place the printer on the work surface with the front of the printer facing up.
Figure 5: Placement of printer
6. Pull the white tabs outward, and rotate the tabs up.
Figure 6: White tabs
7. Slide the right tab to the right, and leave the tab in this position throughout the procedure.
Figure 7: Right tab movement
8. Slide the pickup roller assembly to the right, and remove the left end cap.
Figure 8: Pickup roller assembly movement
9. Remove the pickup roller.
Figure 9: Pickup roller
10. Insert the left side of the new pickup roller into the left slot (1), and insert the right side (with notches in the shaft) into the right slot (2).
11. Rotate the shaft until the notches engage and the shaft clicks into place. 12.Place the end cap over the shaft on the left side, push the end cap to the right, and rotate the tab downward into position.
Figure 11: Pickup roller end cap
13.Push the right tab to the left, and rotate the tab downward into position. 14.Place the printer on the work surface with the top of the printer facing up. 15.Close the front automatic two-sided path door.
Figure 12: Closed automatic two-sided path door
16.Reinstall the print cartridge, and close the print cartridge door.
Figure 13: Print cartridge
17.Plug the printer in to turn it back on.
Figure 14: Power cord in
Cleaning the pickup roller
Perform the following to clean the pickup roller.
1.Remove the pickup roller as described in steps 1 through 9 of Replacing the pickup roller above.
2. Dab a lint-free cloth in water, and scrub the roller.
Figure 15: Scrubbing the roller
3. Using a dry, lint-free cloth, wipe the pickup roller to remove loosened dirt. Figure 16: Wiping the pickup roller
4. Allow the pickup roller to dry completely before you reinstall it in the printer (see steps 10 through 17 of Section with a task ).
Figure 17: Reinstalling the pickup roller
Posted on Nov 03, 2008
what application are you printing from? also, can you do a print preview to see if there are more than one page? if that works, then your printer mechanism is not following the driver information from the print queue manager.
Posted on Nov 21, 2008
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