Question about HEWLETT-PACKARD CP1025nw Laser Printer

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HP CP1025 print cartridge carousel not rotates.

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If this printer is more than one year old, it may be less expensive to replace it. Sound like one of the drive gears or a motor has failed. Error lights/codes may indicate where the problem lies. These printers are notorious for stripping gears, especially if you are using non-HP branded toner cartridges.

Posted on Apr 09, 2014

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Posted on Jan 02, 2017

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1 Answer

CP1025 Stuck laser cartridge


Hello,

Please start to remove all the other cartridges and check for the paper pieces in the cartridge slots. And then retry remove the cartridge that was not pulling out.

If issue persists, please call HP Tech Support for further assistance.

Jan 18, 2013 | HEWLETT-PACKARD CP1025nw Laser Printer

1 Answer

My laserjet pro cp1025 is printing red lines at the top of all pages


It sounds like the magenta toner cartridge is leaking, please remove it and replace it. Any one specific colour on the paper , not part of the print job indicates a faulty cartridge in that colour

Jan 15, 2011 | HP Office Equipment & Supplies

1 Answer

The color is faded on the left side of the page printer, what is the possible cause or solution?


From the service manual:

If the light printing is on the left side of the page, the carousel might be dislocated.

Solution: Verify that the print-cartridge carousel drive teeth are aligned correctly. If the teeth are aligned correctly, replace the print-cartridge carousel.

Jun 03, 2009 | HP LaserJet 2840 Printer

1 Answer

DRUM Q3964A FOR HP 2840



10.000x Supply error Description E-label can’t be read or print cartridge is not properly installed. Solution
  1. Reinstall print cartridge.
  2. Power cycle device.
  3. If the problem is not solved, replace the cartridge. NOTE: The software CD-ROM that came with the HP Color LaserJet 2820/2830/2840 all-one includes an animated tutorial that shows how to replace the print cartridges.
    1. Remove any media from the ADF, and then push the scanner-release button to open the scanner assembly.
    2. Open the cartridge door.
    3. Make sure that the correct print-cartridge slot is in the access position.
      • If the correct print-cartridge slot is not in the access position, close the top cover and the scanner assembly, and then press ROTATE CAROUSEL until the correct print-cartridge slot is in the correct position. Pinch together the two large blue tabs on the first cartridge, and then lift the cartridge straight up to remove it from the carousel.
    4. Remove the new print cartridge from its packaging, remove the orange cover from the print cartridge, and then pull the orange tab straight out to remove the sealing tape.
    5. Squeeze the blue release levers on the print cartridge, holding it with the roller facing you. Lower the cartridge straight down into the carousel until it is firmly in place.
      • To replace another cartridge, close the top cover and the scanner assembly, press ROTATE CAROUSEL , and then repeat the previous steps. NOTE: If a black print cartridge was replaced, then the device prompts to have a cleaning page ran, unless the device page count is less than 100 pages.
    6. Close the top cover, and then close the scanner assembly.

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=445194&prodTypeId=18972&prodSeriesId=445194&objectID=c00414128



You may have to copy and paste the link into your browser.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

Nov 05, 2008 | HP LaserJet 2840 All-In-One Printer

1 Answer

Printing on right side only


It is the carousel that is dislocated. Check the alignment if it's brooken

Nov 01, 2008 | HP LaserJet 2840 All-In-One Printer

1 Answer

Replaced toner but keeps saying replace supply using black only


This happens occasionally with after-market (refurbished) cartridges. Sometimes the people rebuilding the cartridges forget to replace the microchip on the cartridge that resets the copy counter. Most reputable re-manufacturers will send you a replacement cartridge if this happens.

It could also be a carousel alignment or sensor issue inside the printer - if this is the case you will have to call HP for service.

Whatever you do, make sure you do not try to manually rotate the carousel to change out the different cartridges - each time you want to change a specific color, close up the printer first and then press the carousel rotate button that's directly under the ready light, keep pressing until the display says that it's rotating to the color you want, then open and change that color, repeat for each additional color.

Oct 13, 2008 | HP LaserJet 2840 Printer

1 Answer

I have a HP Color LaserJet 2550n printer and the Magenta cartridge has totally run out. The carousel is not rotating when I press the button so I cannot get to the Magenta cartridge to replace it.


Rotate the print-cartridge carousel manually:
Turn the power off and un-plug the power cord.
Open the top cover
press the end of a paper clip into the guide (callout 1) to lift up the carousel brake.It's on the right handside
Then you can rotate the carousel manually.
I have a picture I can email to you if you need it.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

Oct 10, 2008 | Office Equipment & Supplies

1 Answer

HP 2840 ink cartridge stuck


turn off machine,use a large paperclip,straighten out one side,insert paper clip in to slot on right side(white guide next to blue arroe)to deactivate the carousel clutch,this will release the clutch and you should be able to rotate carousel manually.

Sep 17, 2008 | HP LaserJet 2840 All-In-One Printer

2 Answers

Black replacement cartridge


This is an easy one, you do the black the same as each color cartridge. All four cartridges sit on a carousel that rotates.

Just keep pressing the button that's directly underneath the ready light until it says "rotating to black". After the machine stops rotating, open up the cover and put the black cartridge in.

Apr 03, 2008 | HP LaserJet 2840 Printer

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