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I've had the same exact thing happen with more than one account on various sites. It's very frustrating. The answer is quite simple, we can't do anything about it because it's a problem with their computer and/or their ISP. About the only thing to suggest is to email another person you know who has access to bring up the problem to a moderator. Or if you have an brick & mortar address, write them.
Until then just keep trying back, one day they will discover the error themselves.
Call your credit card company or what ever way you use to pay unless you payed upfront through mail, then let them know and if they look into it you should also call a lawyer and accuse her of fraud and theft.