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This worked for me on 2008 Mk5 Golf, after the rear passenger door would not open fro outside or inside.
Hold the inside door latch open and keep it extended, then with the key fob open and close the door locks (still holding the inside latch open). Keep locking and unlocking the door, then it made a kluck and it released.
Is the battery dead? try charger, battery is okay but when you turn key nothing happens and key is jammed? Key won't turn? not much information you provided, but if key not working and battery is good sounds like the ignition cylinder has failed and needs replacing, i would not recommend for a novice as dis-assembly is and reassembly is not easy and requires a few special tools and if mistakes are made could attivate air bag, deactivate air bag or short electronic components
Child Locks will stop anyone on the inside of the car from opening the door. If the child lock is on then the door can only be opened from the outside of the car. Of course the main door lock must be off just as any door must be unlocked to be opened from the outside.
Now if you do not want the child door lock to be on then you must first open the door from the outside with the main lock open or unlocked. Look at the space that is covered when the door is closed. There you will see the lever that turns the child lock on or off. Simply move it to the off position.
Are you moving the child safety lock or the door lock? Only the door lock itself should prevent the door from being opened from both inside or out. The child lock is typically a switch on the door near the door pin halfway down the door.