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Water filter does not filter water

The water filter will not fill up with water anymore. We had a technician out a couple years ago who fixed the compressor. He also replaced our filter with one we owned. 6 months later I replace the filter to discover the one installed had not filtered any water. I used the new one for another 6 months and the same thing happened. It was completely clean, had not filtered any water. When I turn these filters in now, it is not easy like it used to be, and how the videos show to be. I have about 5 brand new filters and have tried all of them. None will work, all are hard to turn, they grind the plastic down. I read they changed some of tip of the plastic on the filters but they are the correct ones, and will work. I bought a new housing this summer, thinking the technician changed it out and replaced the wrong one. I was assured by Sears Parts Direct, that the housing and these filters go together and my problem would be solved. It is not solved. I still don't have filtered water. The original tech is no longer available. I had another tech come out and install one of the filters when he was here to repair the oven. But that didn't work either.

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  • Robyn Hood
    Robyn Hood Mar 27, 2014

    The filter is Whirlpool 4396508 and to clairfy where I said I had read about the tips being changed by the filter manufacturers and these are the correct ones PER the manufactuer, but they don't work.

  • Robyn Hood
    Robyn Hood Mar 27, 2014

    KSRB25FHSS02, my model, I don't see it listed but entered it. Lastly, the ice maker and water dispenser work great.

  • Robyn Hood
    Robyn Hood Jul 07, 2014

    To clarify, the water dispenser works great, the filter will not work, I had another tech look at it and he was perplexed, he tried two brand new filters to no avail. I am still unable to drink filtered water. :(



6 Suggested Answers

  • 2 Answers

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Posted on Jan 02, 2017

  • 1224 Answers

SOURCE: Ice maker not getting water after changing filter

Check the following:
 Is the freezer door closed completely?
 Is the ice storage bin installed correctly?
 Is there ice in the storage bin?
 Has the ice frozen in the storage bin?
 Is ice stuck in the delivery chute?
 Has the wrong ice been added to the storage bin? Use only
cubes produced by the current ice maker.
 Has the ice melted around the auger (metal spiral) in the
ice bucket?
Dump the ice cubes and clean the ice storage
 Is the ice dispenser stalling while dispensing “crushed”
Change the ice button from “crushed” to “cubed.” If
cubed ice dispenses correctly, depress the button for
“crushed” ice and begin dispensing again.
 Has the dispenser arm been held in too long? Ice will stop
dispensing when the arm is held in too long. Wait 3 minutes
for dispenser motor to reset before using again.

The ON/OFF switch is located on the top right side of the freezer
To turn the ice maker on, slide the control to the ON (left) position.
To manually turn the ice maker off, slide the control to the OFF
(right) position.
NOTE: Your ice maker has an automatic shutoff. The ice maker
sensors will automatically stop ice production, but the control will
remain in the ON (left) position

 Allow 24 hours to produce the first batch of ice. Discard the
first three batches of ice produced.
 The quality of your ice will be only as good as the quality of the
water supplied to your ice maker. Avoid connecting the ice
maker to a softened water supply. Water softener chemicals
(such as salt) can damage parts of the ice maker and lead to
poor quality ice. If a softened water supply cannot be avoided,
make sure the water softener is operating properly and is well

The Dispenser Lock (on some models)
Your dispenser can be turned off for easy cleaning or to prevent
unintentional dispensing by small children and pets.
NOTE: The lock feature does not shut off power to the product, to
the ice maker, or to the dispenser light. It simply deactivates the
dispenser levers. The ice and water dispensers will not work.
Style 1: Press the LOCK BUTTON to lock the dispenser. Press the
UNLOCK button to unlock the dispenser.
Style 2: Press and hold the LOCK OUT button to lock the
dispenser. Press and hold the LOCK OUT button a second time to
unlock the dispenser.

Posted on May 15, 2008

  • 1 Answer

SOURCE: water filter housing leak

Leak just stopped on its own. No idea why.

Posted on Oct 11, 2008

SOURCE: GSH@%JSTASS - No water, Ice ok, Filter changed, defrosted...still SMART water is not coming

the first step for put the used my


Posted on Oct 19, 2008

  • 78 Answers

SOURCE: Plastic Taste in Refrigerator Water

Hi there, I noticed the same condition when I left the filter in ours a little too long. The optimal performance from the filter is achieved (I have found) when you change it after 3 months. This is about the same amount of time it takes for the light to change from green to red on the filter light.
Hope this helps. ~Steve

Posted on Feb 25, 2009

  • 2237 Answers

SOURCE: I have replaced my Frigidaire water filter with a

the seal on the filter cover- is it cracked, pinched, broken or missing? if so, get a new seal. if it's leaking from the tubes going to it, tighten them with a crescent wrench.

Posted on Nov 13, 2009

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