Question about Vtech OfficeMax - Vtech5.8GHZ DSS Cordless I W/ITAD Phone

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The phone stop ringing & I can't find the problem

Both bases power light are on

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(I am assuming you are a business.) You don't have a power problem, you have a line trouble to or inside the phone itself. Phones operate with two wires: tip or green wire transmit the outgoing sound (voice); the ring or red wire transmit the incoming ringing signal. Your ring side is shorting out after the first ring. This short can exist in a local central office that transmits your dial tone to you; can exist in the underground/airial wires to your buiding; can exist in a wire closet (a riser wire closet from the basement wire closet to your floor); or in your the very base of your phone. You can have your service provider to verify the ring side of your service at the basement equiptment room. They may charge to verify any further; however, it is common to have this short appear from the central office. If the central office is transmitting a good ring side signal, pay a local communications company to verify your line from the basement entry point to your office(s). NOTE: FIRST TEST OUT A CORDED PHONE AND SEE IF IT RINGS OK...THAT WILL ISOLATE THE TROULE TO YOUR PHONE IF THE CORDED PHONE RINGS OK. GOOD LUCK.

Posted on Apr 06, 2014

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We have a Uniden DECT 6.0 series phone and voicemail service through AT&T. For some reason, the base answering system has been picking up calls, seemingly at random. Sometimes the base picks up, s


Hi Jessica,

I would suggest contacting Uniden rather than AT&T. I included their contact information below as well as 3 issues that may be going on here.

Uniden Technical Support
1.800.297.1023
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