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If the mic mute switch is not on and there is no red light in the mic arm then its likely you have a check in the 'mute mic' box in your sound manager. Open Volume control, choose options->properties-> recording. Check for checks in the boxes and remove them. Also make sure the slider for the mic is about half way up.
First, make sure the X1 mic mute switch on the amplifier is turned on. Switch it back and forth to clear out anything that might have built up on the contacts. If that's not the problem, then try the X1 mic with your PC to see if the level is OK. If the X1 does not work on your PC then replacing the 'Puck' will not fix the problem.
Make sure that you do not leave the 'Puck' connected while connecting to PC.
1) Take the pink plug from the X1 and plug it into the pink jack (Microphone input) on your PC's soundcard.
2) Take the green plug from the X1 and plug it into the green jack (Front L/R Out or Line Out) on your PC's soundcard.
3) Take the USB plug from the X1 and insert it into a USB port on the PC (not a USB hub)
4) In the soundcard's control software, enable the Microphone for playback. In the Microphone > Advanced settings, enable the Microphone Boost.
5) Adjust the volume for the Microphone to about half-way up.
6) Adjust the overall playback volume to about half-way up.
7) Put on the headset. Make sure the Mute switch on the X1 amp box is not set to Mute (the LED should be green).
Now speak into the microphone. Do you hear your voice in the headphones? If so, the mic works and your X1 headphones should be OK. If you still cannot get the X1 mic to work over Xbox Live, then you need to take a closer look at Dashboard settings and other connections, or check the integrity of your X1-Xbox Controller Cable.
In order to enable the chat make sure that the Mute button in the Off position. If it is on the ON position the Mic will not work.
Red = Muted Green = UN-Muted
To find out if the Xbox Controller Cable 'Puck' has failed, you may also try the 'stock' cable that came with the Xbox. If the original Xbox cable is working, you know you have a cable that has failed. Since these cables have to be lightweight so that they do not "weigh you down" while playing, caution should be exercised not to pull them or get them caught under furniture etc. Here is a video showing how to test the mic with your PC in Windows XP: http://www.youtube.com/watch?v=Vissxo8furo
1-select start2-select contrrol panel3-select sound speech and audio devices4-select sound and audio devices.5-confirm that mute box not signed.6-pres advanced in mic volume confirm mute box not signed7-select audio you will see capture screen in mic volume sign select.8-in default device press volume you will see volume control screen in mic volume confirm that mute box not signed
I had this problem too. My built in mic wasnt working, but i went to the list of programs (Classic view of the start menu) and under the program folder TOSHIBA > Speech System it'll have a choice "Configure Microphone." After I went through that, it worked fine. Make sure you restart your webcam software though after you've done that if you had it open like me. Hope this works!