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Lenovo laptop not able to get windows messenger to use webcam

Got this new the other day. Setting it up, I am unable to get messenger to use the webcam. Lenovo EasyCapture uses the camera, so i know it works. the device driver is the most current version. But in Windows messenger. i got to Tools, audio and video setup, and it gives a message of "unable to open audio / video setup." So I can't do anything. i am unable to use the webcam with Windows messenger. If I can't figure this out, it will be going back...

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  • flexintex Jun 16, 2009

    ok, I googled my **** off. I found another site that had the fix for me. I just bought a new lenovo laptop. same thing, easy camera works with their stupid program, but wouldn't work with messenger. It said unable to open audio and video setup... All you have to do is update McAfee SiteAdvisor. It is the little green button at the top of your browser. If you have it removed, you can probably do it thorugh McAfee. I upgraded to the newest version and the webcam worked immediately with Messenger. I think I had version 2.8... and I upgraded to 2.9... so there you go. Good luck!

  • Geoff May 11, 2010

    Do you have a microphone plugged in?

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Hi cutebutevil3,

Based on your situation. I suggest trying the following steps:

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