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You need to operate the door release handle at the same time as applying pressure to the latch you can see just inside the door (imagine which way it would move if the thing was working as designed), the tech has possibly simulated a door closed position for testing purposes.
Hi there. It sounds like the lens is having difficulty moving into position, cover the lens with your thumb and spray a little WD-40 around the affected area. With the camera card, take it out, clean the contacts and blow down the slot to remove any dust that may have built up. Make sure the camera is turned off while you spray it.
Hi. If your camera is turning on with the lens stuck out. Turn the camera on, and without turning it off, open the battery door, and take the batteries out. Leave it for about 1-2 minutes and try again. This process is call power reset. Usually works. Good Luck.
Best advise i can give you is to get an air canister at your local walmart or whatever store. use the tube and get in the little cracks with it, try to move the lens in or out a LITTLE while you spray so it loosens the sand enough for the spray to move it out.