Question about Ematic 7" Tablet Computer

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Cant connect to internet

Have wi-fi for our laptops. Bought the tablet. When we try to set up a connection, it says 'authentication problem' How do we proceed?

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Try changing the type of encryption used by your wifi router. Let me know what type/model of wifi router you use and I may be able to offer instruction on how to do that.

Posted on Mar 26, 2014

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Well, I may be an 18 yr. old and I may be no wiz but I'm big into computers and there are several solutions to this. 1) If there is a password put in the wi-fi, you need to: have a device in which will be able to put in the type of security and/or put in the EXACT password. 2) Make sure it is YOUR wi-fi you're trying to connect to. And 3) If 1 and 2 don't work, contact the company of which your wi-fi was bought from. I hope this explaination was helpful for your problem.

Posted on Mar 26, 2014

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because the WPA is a protection of the wi-fi LAN where you are trying to attach

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To connect to a WiFi system, you may need 3 pieces of information:
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Once you have successfully linked to a WiFi access point then your tablet will remember the settings until told to forget them.
A lot of the time you may only need the encryption key, and if the tablet detects a WiFi access point then if you tap on that in wireless settings then it will either connect automatically or ask you for some sort of code - the encryption key. If this is not entered correctly then it will return an authentication problem/error. In order to connect you have to have this code. Also bear n mind that the code may or may not be case sensitive, and that the authentication type for both router and tablet needs to be the same. It is possible that you will only be able to change the authentication type on the Aceess Point / router and not on the tablet.
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Solution 1.Check wireless connection.
The first step of diagnosis have to any other device connected to the same network, ensure the wireless connection is working fine, or verify the settings of your wireless router to correct it.
2.Check your Keep Wi-Fi on during sleep Settings.
Owing to Wi-Fi sleep policy your Wi-Fi connection may be going to get disconnected every now and then.
Tweak this policy to keep your Wi-Fi connection awake.
[Settings] >>[Wi-Fi]>>[Advanced]>> Check [Always] to keep the Wi-Fi on during sleep.
Save changes and exit all the screens. Your Wi-Fi will never get disconnected again due to this policy.
4b772182-841f-45fa-ad1c-e12de8a85013.jpg
3.Check signal strength of wireless connection.
The performance of a wireless network connection depends in part on signal strength.
You have to connect the Wireless network where the signal strength is strong.
Check Wireless network signal strength icons in notification bar.
7c93e2e3-aae2-488f-aee7-895ff735ad1f.jpg
4.Try to turn off/on Wi-Fi on the device.
First to turn off Wi-Fi, [Settings]>>[Wi-Fi] >>[turn Wi-Fi to off].
And then to turn on Wi-Fi, [Settings]>>[Wi-Fi]>>[turn Wi-Fi to on].
44a9d8ce-3c3a-4462-a13e-511c66dedb72.jpg
5.Try to forget network on the device.
Forgetting wireless networks allow your tablet/phone to reset some settings.
[Settings]>>[Wi-Fi]>>Press & hold your[Net Work Name(SSID)]for 2 seconds.
>>Select[Forget Network]>>Re-Connect your wireless networks if it's disconnected.
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6.Try to reboot your device.
7.Make sure your firmware is up-to-date.
>>Select[Settings]>>[About tablet]>>[System Firmware Update]>>[Check Update].
995ddb02-e8d2-4000-9ebc-d340619923d1.jpg
8.Try to reset your device.
Note: once RESET was performed, all data, apps, settings and personal information will be deleted after initialization.
Third-party programs might be the major probability of Tablet/Phone instable, suggested to have a full reset for the device if the situation persists.
[Settings]>>[Backup&reset]>>[Factory data reset]
e16e9ea2-abf7-49e7-85e4-36d80d0397ba.jpg
9.Try to other wireless connections.
If steps above were not able to solve internet connection problem still, please try other wireless connections if available, otherwise contact your networking provider to technical support.

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