Question about Sharp Mx-2300n Copier Color Mx2300n Printer Scanner

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Sharpdesk will not open

Sharpdesk won't open after install

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Uninstall then make sure you run the setup.exe as administrator.

Also, check to make sure the windows firewall has exceptions for Sharpdesk and the Network Scanner tool, and any other firewalls have the same. Skelton Business Equipment Houston Copiers

Posted on Jul 28, 2014

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Sharpdesk issues

I had this same issue. The problem was because the client was using an older version of Sharp Desk on Windows 7 machines. After uninstalling SD, I installed SD 3.3. No more issues.

Jan 23, 2012 | Sharp Office Equipment & Supplies

1 Answer

I have a Sharp AR-N275 and would like to add a user for the scanner. I have "sharpdesk" installed on the pc, but how do I add the user to the address book on the machine?

go to your internet browser and type the IP address of the copier into the address bar not the search bar the browser should open the web page for the copier if you need help from there then post to me

Jan 27, 2010 | Sharp Office Equipment & Supplies

1 Answer

One of our Sharpdesk users is unable to view her .pdf files that have been scanned in (as a .pdf) and sent to her desktop. We can view and open the file when we go in her c:sharpdesk desktop file. We just...

You can also right click on the file and left click on "open with" and then select choose program. In the list of programs choose Adobe reader and then at the bottom of the window put a check mark next to "always use the selected program to open this kind of file"
This should take care of the issue

Jan 22, 2010 | Sharp AR-M205 Copier

1 Answer

Serial number for AR-M207 Sharp Printer Scanner Fax

The sharpdesk ser # is located on the documentation that came with the installation disk.

Dec 29, 2009 | Sharp AR-M207 All-In-One Laser Printer

1 Answer

Force NST icon to show up in the tray.

During installation you should of had the choice to add to start up if not all you need to do is copy the NST to the start up folder. As far as "forcing" ip updates not available. You really need to have static IPs for your pcs. If static not available then you should set up the scan to e-mail option.

Oct 14, 2009 | Sharp MX-2300N Color Copier

3 Answers

Sharpdesk Scanner only works with certain computers?

Chances are it's the configuration of SharpDesk that's in question here. SharpDesk is designed to work with a myriad of systems as a scan interface, but older versions (pre 3.2) can be buggy, especially with Adobe Acrobat/Reader below version 7.

What you should do is go to each PC with SharpDesk installed and launch the program, then go to the pulldown menu and click on 'Tools'. Next, highlight 'Product Configuration', then choose the sub-menu item 'Network Scanner Tool'.

Once the tool launches, click on the 'Scanners' tab. In the 'Known Scanners' window make sure the IP check-marked matches that of the copier you're scanning from. Once you've highlighted that IP address, click on the 'Auto Detect' button to the right.

This will send a command to the copier to confirm communications pathways and test them. Once that's completed, click on 'Apply' and you should be able to scan to that PC.

If this doesn't work, you may need to check and verify the actual scan setup entries on the copier's webpage. Launch your normal web browser and plug in the IP of the copier in the address line. If you get a security prompt it's 'admin' (all lower case) for the login name and 'Sharp' (capital 'S', all other letters lower case) for the password.

You'll need to go to 'Destination Management', then whatever setup option you're using (i.e. e-mail, ftp, desktop, etc.) and confirm the existing entries for the scan functions are correct.

Hope this helps!

Sep 03, 2009 | Sharp AR-153E Copier

1 Answer

I'm trying to un-install Sharpdesk and get an error msg. I need to know how to manually un-install the program.

Have you tried, windows, control panel, add/remove programs?
Or Start button, all programs, sharpdesk, uninstall?
One of these should do it.


Apr 30, 2009 | Office Equipment & Supplies

1 Answer

We have a new employee. How do I change the name on "image send" to the new employee?

I am assuming you have sharpdesk or network scanner tool installed on the computer you are wanting to send a scan to.
Click on start then programs and look for sharpdesk/network scanner tool and start the NST program. Once it is open/started you should be in the "profiles" tab and there should be some profiles listed (presumably the old employees name). Put a check mark next to the ones you want to delete and click delete. this will remove them from the copiers image send. Then create a new profile (add) with the new employees name and apply the changes. Restart the copier and the employees name should show up.

Mar 25, 2009 | Sharp AR-M355N Copier

1 Answer

Scanning on sharp AR-168D copier, printer, scanner

Check your default program for .tif files by going into my computer and finding a tif file. Move the mouse over to the file and press the right mouse button and select properties. Check the opens with icon to see which program it is using. If it isn't set for Microsoft Word, press the change with button and select Microsoft Word. Press the Ok button.

Your tif files should open with Word.

Sep 25, 2008 | Office Equipment & Supplies

1 Answer

How to use the scanner sofware?

Here's the link to the user manual for the copier (it says ar122 and ar152 on the front, but it is the same manual, read it as if you had a AR 122E); Check this link for basic info on Sharpdesk;,2693,3-3,00.html If you open sharpdesk, select the help menu there should be "about sharpdesk" at the bottom - this should tell you which version of sharpdesk your office is running. Check this link for the user manuals for most versions of the Sharpdesk program; Hope this helps, please ask again if you have any questions :)

Jul 05, 2007 | Sharp AR-153E Copier

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