Question about Dyson DC17 Animal Bagless Upright Cyclonic Vacuum

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Dyson animal won't push on carpet; turning off then on works for

This vac is 2 years old and has been working fine up to now. Took off belt and checked for debris in the area, but found none.

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  • 83 Answers

First check to see if the gray plate that you removed to access the brushbar is back on the machine properly. Also, make sure that the long black strip on the plate is on properly and is not making it harder to push the machine.

Lastly, you are able to remove what is called a "ropeseal" from the bottom of the machine which will allow more air to flow underneath the machine. This won't affect the suction power of the machine.

To remove the ropeseal, take the gray soleplate off again and have a look at what would be the inside of the plate - you'll see a long, thin piece of rubber/foam that looks like a rope/string sitting in a groove all the way around the openings that the brushbar bristles stick through. Remove the seal and keep it in a safe place. Your machine will be easier to push now.

Posted on Jul 30, 2009

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Posted on Jan 02, 2017

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Hi there, it's Jack at Dyson.

I'm sorry to hear you're having difficulty using your DC25 Animal on this particular type of carpeting. This sounds unusual especially as it worked effectively on your older carpeting. As DC25 is engineered to adjust automatically to different floor types and pile heights, there is unlikely to be an issue with the vacuum itself.

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If you'd like any further guidance from our experts, you can reach us by calling the Dyson Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

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