Question about Western Digital 1TB My Passport Essential SE USB 3.0 Portable Hard Drive Refurbished WD 1TB USB 3.0 Portable Hard Drive

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WD passport external hard drive not recognized by computer

The external hard drive encountered an improper ejection from computer while viewing a file (movie) from it. After I connected it again the computer doesn't recognize it or it simply just doesn't let me open any files in it.

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Posted on Jan 02, 2017

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zzptichka
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SOURCE: My PC is not recognizing my WD Passport 120GB USB external drive.

Does you drive make any sounds like these? If yes you have a mechanical problem and you should get a specialist to work on it.
If not - try to remove the drive from the enclosure and connect it directly to the computer to recover your files.

Posted on Nov 30, 2008

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SOURCE: My PC is not recognizing my WD Passport 120GB USB external drive.

I had a similar problem with my WD passport 320GB. When I connected it to my laptop it never showed up on My Computer even though the blue light on the hard drive came on.
Here is what I did:  Right click on "My Computer" and click on "Manage" and then "Disk Management",. you should see your WD hard drive listed. then click on "change driver letters and paths"  and change it from the listed to another drive. I changed mine from G to F drive and it worked for me.

Posted on Mar 08, 2009

Suricatta
  • 92 Answers

SOURCE: WD External Drive-USB recognize, but no icon, can't access

1. Right click on My Computer > Manage;

2. On the new window click on Disk Management, on the right side, right click in the USB Volume and chose "Change Drive Letter and Path..."

3. In the new window click on "Add..." to assign a letter to your USb drive.

Best Regards

Posted on Jun 24, 2009

  • 10 Answers

SOURCE: My computer recognizes the WD but i cant view my files

Sounds like to me you already did the troubleshooting. If you cannot get the drive to function properly on another computer and it has the same symptoms, then logic would say that it is your drive. Note to also use a different cable to make sure it isn't the cable. I would try it on at least two more computers to make sure, hopefully with at least XP and Vista.

Posted on Jun 25, 2009

  • 4090 Answers

SOURCE: new laptop wont recognize external hard drive files

What program was used to 'Back them Up"?

It may be an incompatibilty with Vista and you should contact the backup programes support arm to get a converted fix for Vista

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Posted on Aug 30, 2009

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2 Answers

Hi. My computer says I ejected my WD My Passport external drive but it was not properly ejected. How can I fix this. I need all my thesis files but computer can read the external drive! Help please!


Try to test your WD Ext HDD to a different computer and check if you will get the same problem.

If the same problem persist try to use a different cable for your WD Ext HDD.

If still fails kindly ask the store where you bought the WD Ext HDD on how to retrieve your files and have WD EXT HDD replaced?

If your WD Ext HDD works to a different computer then update the BIOS and Chipset of the computer where your WD Ext HDD connected previously.

Hope this helps.

May 29, 2011 | Computers & Internet

1 Answer

WD essential 1tb I cannot open the software on my laptop. A window pops up saying WD has encountered a problem & must close program, send or don't send option is all. How can I access my Passport? It...


Hi: That portable hard drive is USB 2.0 is the port on the laptop USB 2.0 can you use a memory stick to transfer files from the one lap top to the other lap top then on to the external drive.

Mar 16, 2011 | Western Digital WD My Passport Essential...

1 Answer

When i connect my passport the computer recognizes it,but then it ejects itself form my computer. sometimes the start screen appears, then it ejects itself. please help


An external storage-device has four major components:

* the USB cable

* the power-adapter

* the disk-drive inside the enclosure

* the USB-to-disk-drive adapter inside the enclosure.

One of these components has failed.

Try a different USB cable.

Try connecting to a different USB port on your computer.

Try connecting to a USB port on a different computer.

Take a "multi-meter" and measure both the voltage and amperage output from the AC adapter, and compare with the specifications on the label on the adapter.

Open the enclosure, and remove the disk-drive, and then connect it as a "slave" disk-drive in a desktop computer, to see if it works at all.

Purchase a new, compatible, disk-drive, and install it in the enclosure, to "revive" your external storage device.

Get the part-number and serial-number from the label on your disk-drive, and access the manufacturer's web-site, and use "check warranty status", to see if they will replace the device, at minimal cost to you.

Note that W.D. has a "Customer Loyalty" program -- you can buy a new W.D. device, through the W.D. web-site, at a significant discount.

There exist commercial "data recovery" services that can try to repair your device, just long-enough to rescue and copy your files. For example, see: https://services.seagate.com/index.aspx?lng=en-US for a "no data - no charge" guarantee.

Dec 25, 2010 | Western Digital WD Passport 250GB Portable...

1 Answer

My computer has 2 drives (C and D). My WD Passport will recognize and backup the C drive, but it won't backup the D drive. It doesn't split the files into pictures/video/etc like it does with the C, and...


Well, you don't have to use WD's software...you can better backup software like Acronis..you can back any files you want, or, the whole computer with installed programs, operating system and all. Are you using WD software, or windows? You can just select the files you want to copy from the drive in Windows, and just copy them to the drive, you don't have to use WD software.

If this post has helped, please vote.

Jun 15, 2010 | Western Digital My Passport Essential...

1 Answer

Our 2002 Gateway computer will not recognize a USB


Go to the following website listed below and download the file you need. It needs to be placed in the C:Windowsinf directory (not in any folder).

http://www.infdump.com/download-inf-file

Nov 15, 2009 | Western Digital WD Passport 250GB Portable...

1 Answer

My computer recognizes the WD but i cant view my files


Sounds like to me you already did the troubleshooting. If you cannot get the drive to function properly on another computer and it has the same symptoms, then logic would say that it is your drive. Note to also use a different cable to make sure it isn't the cable. I would try it on at least two more computers to make sure, hopefully with at least XP and Vista.

Jun 25, 2009 | Western Digital 250GB MyBook External USB...

1 Answer

WD External Drive-USB recognize, but no icon, can't access


1. Right click on My Computer > Manage;

2. On the new window click on Disk Management, on the right side, right click in the USB Volume and chose "Change Drive Letter and Path..."

3. In the new window click on "Add..." to assign a letter to your USb drive.

Best Regards

Jun 24, 2009 | Western Digital Passport WDXML800UE...

1 Answer

Wd passport can't see the writing on the icons in setup


Try hitting enter, Windows should automatically recognize it as an external drive and install driver.
click on "my computer" and the new drive should be there.

Jun 19, 2009 | Western Digital WD Passport 250GB Portable...

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Need help to locate Western Digital Passport 160GB External Drive


Could be a hard drive logic board issue since the computer bios recognizes the drive but the computer operating system does not. Not good.

Jun 25, 2017 | Western Digital Passport 160GB External...

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My PC is not recognizing my WD Passport 120GB USB external drive. I used just few days ago and connected the usb cable to my computer and the WD Passport drive and not recognized on my 2 laptop and 2 other...


Does you drive make any sounds like these? If yes you have a mechanical problem and you should get a specialist to work on it.
If not - try to remove the drive from the enclosure and connect it directly to the computer to recover your files.

Jul 30, 2008 | Western Digital Caviar WD2500BB 250 GB...

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