Question about Kenmore 24902 Top Load Washer

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Water still in basket

Water will not drain from basket

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It appears your pump has failed in this instance.

For replacement parts - head on over to PartSelect.com or RepairClinic.com and enter in your full model number for a full parts listing.
I recommend both sites because ...


FixYa has no affiliation with either site - I have been using and recommending them for years - trouble free.

PartSelect has a great schematic database for locating the part on your unit and great "testimonials" for each part that often times includes HOW-TO information.
RepairClinic has pictures of each part they sell and also a great how-to and troubleshooting for basic repairs.


If your unit has never been serviced - there should still be an original service manual enclosed in plastic taped to the inside of the shell.
In the service manual are Error codes, maintenance procedures, and troubleshooting steps you can follow.


Anything too complicated or beyond your scope should be handled by a professional.

If you think you want to tackle the repair - and have gotten stuck on a step - reply to your question and I will be glad to help you out.




Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question

Posted on Sep 17, 2010

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Posted on Jan 02, 2017

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1 Answer

Won't drain


the problem is either your pump or your hoses. this an easy fix. all you need is a screwdriver and a bucket to catch water. 1st unplug the machine and remove the drain hose from the drain. then try to drain the water from the washer by plugging it back in and setting the washer to drain. if no water comes out of your drain hose then you know your plumbing is ok. next put the drain hose back in the drain and take the cabinet of your washer. you will see your pump with 2 hoses connecting to it. one hose connects to the basket and the other to the drain. disconnect the hose coming from the basket and if water comes out then you know the basket is not blocked with any article of clothing. if both check out ok your problem would be the pump. write down the model and serial number to your washer and buy a pump. they are only about 15.00. remove the old and install the new. having a repairman like me install would cost about 150.00, so i advise you to do it yourself or have a friend help.

Jun 24, 2011 | Washing Machines

1 Answer

The filter is filling w/ liquid instead of draining into the coffee pot.


The release button on the bottom of the grounds basket is not working or the small drain hole is plugged. Make sure that you are using the correct size #4 paper filters to hold the coffee grounds. Remove the basket and check to make sure that the release button is working freely. Put some water in the basket and push the bottom of the basket. The water should drain. If it does not drain, You will need to replace the basket assembly.
Check the carafe to make sure that the lid of the carafe is pushing the drain button up to release the liquid in the basket.
Let me know if you have any other questions. Thanks.

Jan 13, 2011 | Cuisinart DCC-1200 Coffee Maker

1 Answer

Tub is full and won't run or drain


Hi, the problem is either your pump or your hoses. this an easy fix. all you need is a screwdriver and a bucket to catch water. 1st unplug the machine and remove the drain hose from the drain. then try to drain the water from the washer by plugging it back in and setting the washer to drain. if no water comes out of your drain hose then you know your plumbing is ok. next put the drain hose back in the drain and take the cabinet of your washer. you will see your pump with 2 hoses connecting to it. one hose connects to the basket and the other to the drain. disconnect the hose coming from the basket and if water comes out then you know the basket is not blocked with any article of clothing. if both check out ok your problem would be the pump. write down the model and serial number to your washer and buy a pump. they are only about 15.00. remove the old and install the new. having a repairman like me install would cost about 150.00, so i advise you to do it yourself or have a friend help.

Take care

Jun 14, 2010 | Washing Machines

1 Answer

Washer won't drain


The problem is either your pump or your hoses. This should be an easy fix. All you need is a screwdriver and a bucket to catch water. 1st unplug the machine and remove the drain hose from the drain. Then try to drain the water from the washer by plugging it back in and setting the washer to drain. if no water comes out of your drain hose then you know your plumbing is ok. Next put the drain hose back in the drain and take the cabinet off your washer. You will see your pump with 2 hoses connecting to it. One hose connects to the basket and the other to the drain. Disconnect the hose coming from the basket and if water comes out then you know the basket is not blocked with any article of clothing. If both check out ok your problem would be the pump. Write down the model and serial number to your washer and buy a pump. They are only about $15.00. Remove the old and install the new. Having a repairman install would cost about 150.00, so i advise you to do it yourself or have a friend help

Jun 12, 2010 | GE WBSE2090A Top Load Washer

1 Answer

Washing machine will not drain all the water. If


there is always a little water left in the drum assembly when done pumping. however it is usually well below the level of the clothes basket/drum so that there is none contacting the clothes when at rest.
if you can actually visibly see water within the clothes basket/drum when the cycle is complete, then check below.
have you lengthened the drain hose beyond the standard length to reach to your taller than normal sewer/drain inlet??? if so then you're getting more water returning to the unit when the pump shuts off and if the extra hose is long enough then theres enough water returning to your tub so that the basket sits in water at rest..
if so you'll need to install a check valve to keep the additional water from going backwards into your unit. some of these units have one built into the drain hose where it connects to the pump.. i tried looking yours up via the model # listed on the 1st page but got nowhere with that number.

you could also have a restriction in your pump or drain assembly that may be slowing things down some.. can't be of more help without proper model # though..
hope this helps,
best of luck,
ttfn

Oct 25, 2009 | Samsung WF203ANW Front Load Washer

1 Answer

Water running out the lower part of the freezer, inside frozen block of ice keeping the lower basket from sliding in and out. is this a drain problem, where is the drain.


If you look behind the bottom two baskets, you'll notice a white bottle attached to the back. This is the water reservoir bottle for the water on your freezer door. It probably has a pin hole leak. Pull out the baskets, and then try to dispense some water. You should notice water spraying out. I found my water bottle on the following website: www.partselect.com. I hope this helps

Oct 13, 2009 | GE GSH25JFR Side by Side Refrigerator

1 Answer

The freezer drainage


you have a clogged defrost drain, remove the bottom basket, and freezer shelves to expose the screws for the back panel remove back panel,carefully chip away ice, and or use boiling water to melt the ice from the drain hose, check complete drainage by removing back panel behind frige at bottom and inspect that the water is draining completely into defrost pan. reoplace all parts.

Aug 27, 2009 | GE (PSS26MSRSS) Side by Side Refrigerator

1 Answer

The washer want drain


Hi, the problem is either your pump or your hoses. this an easy fix. all you need is a screwdriver and a bucket to catch water. 1st unplug the machine and remove the drain hose from the drain. then try to drain the water from the washer by plugging it back in and setting the washer to drain. if no water comes out of your drain hose then you know your plumbing is ok. next put the drain hose back in the drain and take the cabinet of your washer. you will see your pump with 2 hoses connecting to it. one hose connects to the basket and the other to the drain. disconnect the hose coming from the basket and if water comes out then you know the basket is not blocked with any article of clothing. if both check out ok your problem would be the pump. write down the model and serial number to your washer and buy a pump. Thanks! mannu_rakesh

Aug 21, 2009 | Washing Machines

2 Answers

My washer dryer won't drain, is there a drain dial setting? there is a small amount of water that won't drain away. it means the door lock won't release


the problem is either your pump or your hoses. this an easy fix. all you need is a screwdriver and a bucket to catch water. 1st unplug the machine and remove the drain hose from the drain. then try to drain the water from the washer by plugging it back in and setting the washer to drain. if no water comes out of your drain hose then you know your plumbing is ok. next put the drain hose back in the drain and take the cabinet of your washer. you will see your pump with 2 hoses connecting to it. one hose connects to the basket and the other to the drain. disconnect the hose coming from the basket and if water comes out then you know the basket is not blocked with any article of clothing. if both check out ok your problem would be the pump

Apr 21, 2009 | Washing Machines

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