Question about HP Officejet Pro L7680 All-In-One Printer

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Scanner & Software function - cD does not load fully

I purchased an HP OfficeJet Pro L7680 (Alli n One) about two weeks ago.
I have managed (first time) to load the Software (SW) package to my Works Laptop (a Toshiba M3) this all seems to be OK, suggesting that there is nothing wrong with the Printer or CD provided.
My issue is that when I tried to load to my Decktop PC (a Dell Pentium 4)
at the first attempt, I managed to connect to a 'Dead' USB port (my error).
My PC didn't configure with the new devise. Having switched USB ports, I managed to finish the SW upload BUT the printer was not configured correctly. Plug & Play did seem to recognise the device i.e. I got the usual
comment bubbles by the clock. I therefore, unistalled the SW, and tried
again. Since this point, the CD usually does not load beyond 96% (it will go to 100% in the end but this seems to be a timeout) as a result, my Printer now works BUT the icon 'HP Digital Imaging Monitor' will not load
stating that 'No HP device is found'. I can load an image via the Windows
'Scanner & Camera wizard' BUT not via the HP SW.
I have upgraded my USB cable $50 worth, unistalled and reinstalled my
USB drivers, all ports are working fine.
Heaven only knows how many times I have unistalled & reinstalled via HP Support instructions but still no joy. I suspect that the Registry is the problem BUT not too sure. I must be full of duplicated entries although I do run a Reg Cleaner to clear some of the rubbish. In the end, I'm not too sure
what to remove in the registry (and I do copy to my Desktop before removing anything) can you advise. The problem seems to relate to the Scanner but it does work
Any ideas ?

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  • 2 more comments 
  • MaBaBah Mar 02, 2008

    Ihave exactly the same problem. I have uninstalled and reinstalled. I have gone from wireless to wired. My VISTA machines are fine. The software fails on my XP machine.

  • Anonymous Dec 02, 2008

    Think I have the same problem. Got the printer to work on my network but the scanning option doesn't work with either XP Home or XP professional.

  • Anonymous Dec 09, 2008

    You are correct. I have the same issue. It is in the registry, but getting HP to fix it is like pulling teeth. The bottom line. the scanner and fax do not work with the software. Lots of luck. I am thinking about returning the printer.

  • Augustulus Mar 18, 2009

    I have the same problem with my mother's XP computer. It works great on my Vista desktop - great enough that I recommended it to my mom. Unfortunately it has been a real experience getting it to work for her. After lots of tries and time we finally got the printer and fax software working but the scanning software just locks up when starting up every time. We have spent literally 10s of hours with their Indian help line. Nice people but have yet to solve a single problem we have had. This is a real failure by HP IMO to not have a software fix for a well known issue on a printer they have manufactured for 2-3 years.

    Is there any other driver or software we can install in place of the L7680? I have seen that one can install the Deskjet 550c print driver for basic printing for the L7680. Is there another HP scanning driver we can try? Would love some help as HP provides none!



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When trying to reconnect the device, don't expect Windows' plug and play to help you.

To uninstall the hardware itself, locate on your CD "x:\util\ccc\uninstall_l1.bat". Disconnect USB cable as it says before continuing. When finished, restart your computer.

REinsert the CD, and choose "Add a device"... that'll ask you to connect the USB cable so it can configure the scanner portion and not only the printer portion.

Posted on Mar 24, 2008


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In all honesty the HP software is bloatware that is frequently identified as more trouble than it's worth. So, my recommendation would be to try and locate a more suitable software package that will work with the scanner to do what you want instead.

You are probably best to download the basic driver only package for your unit and then completely remove the old software before installing fresh (remember to unplug the printer before you install the new drivers).

I appreciate that this is not the most elegant solution but as I noted the HP software is not overly user friendly and in the interests of retaining your hair, sanity and keeping therapy bills to a minimum I'd invest your time in finding a more suitable application that will work with a TWAIN scanner (which the HP L7680 should be).

Hope that helps and good luck...


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