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Gas fire keeps going out

Gas seems to cut out

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Make = Trident exel natural flame gas fire - model fan powered rear flue - 549 RMN FEF +3 The fire ignites and runs normally for about 10 minutes and then the gas side completely cuts out (both the...

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My rinnai gas log fire cuts out after 8-10 seconds when turned on,& the number 12 flashes on the displey

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Make sure all taps and isolattion valves are fully on.

I'm have assumed this is not a new installation so the unit has worked ok before.

Does the flame stay strong after it lights. If it slowly fades then definately a gas supply problem.
If it stays strong but just shuts of with a click, then possibly a fault on the heater, check the rod the flame heats is well in the flame. Could be the electronic otherwise but very rare.
If the flame goes yellow like a candle and then shuts off you will need to check the flue or chimmney as this might be blocked..

Cheers, let me know if anything works and re-post with any more info if you are still stuck, I will keep a look out for you.

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Gas supply keeps cutting out

I'd be checking what the operating gas pressure is correct - when it's operating, not when it's stopped or off. My suspicion is that the gas pressure is incorrect & the regulator needs adjusting, or that the gas bottle is simply too small for the heater & can't evaporate enough gas to keep it going. You really need a gas expert to advise on site. Regards, Greg (Aussie gasfitter - too far to do house calls)

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