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Someone else had this fix and it worked for me: (yay!)
*Remove water tank and collapse the hanger bar.
*Remove two screws at base of hose and work the hose off. It will come out.
*Unplug unit and hold over your kitchen sink with the hose inlet pointing into the sink.
* use your kitchen sink sprayer to forcefully spray water into this hole and it will come back out again releasing the gunk that has been stopping up the unit.
* for good measure, I also used the sink sprayer to flush out the hose.
Put everything back together. And make sure it is dry before you plug it in.
VOILA!!! WORKS GOOD AS NEW. HAPPINESS!
I bought this model from Costco and followed the instructions and tried using the picture on the box. You may have trouble, or at least be confused, if you try to attach like the picture on the package because the hose in the box is not exactly as pictured. The hose you get does not have that extra ribbed part around the end that attaches to the console. Therefore try the other end and you should be able to attach. Once you figure that out make sure you "lock" the hose into place. If not steam will escape from the loose installation and may scald you if you reach down.
I think is maybe the hose connections. You need to make sure both ends (by the T-nozzle and by the body of the steamer) are secure. You have to align the nozzle with the rod, and push down, and twist. Try watching instructions for connecting both ends on www.HandBookLive.com under appliances category. There are GS4 video instructions and GS10 (this one has just been posted yesterday)
hoe it helps. Otherwise I would return the steamer. Nowhere in the operating instructions does it say that you can control the amount of stream produced...
If you need instructions go to www.HandBookLive.com. There are videos for GS4 and GS10 under Appliances category. It says that steam is produced in about 5-6 minutes after you turn power on. Also there is a low water indicator light on GS10 that kills power to teh unit if the water level is low. Maybe that's the problem... Not sure if sc20 is similar