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Wow! That's quite the printer you have there. The C9600 does have a feed roller in the front; and it's not uncommon for paper to still get stuck. Does your paper "fan" when it goes through; or simply, go through and jam? It's possible a paper feed sensor is bad too. Another thing you might want to check is the paper tray; and that the paper is set to the proper size.
Also be aware, the OKI 9600 had a recall a year or so ago for some potential "shock issues" I would advise you to check with OKI directly to determine if this printer is part of that issue too.
Unfortunately this may require and engineers visit. If you pull down the MP assembly by using the handle in the middle at the front of the printer you can then see a small "gearbox" at the right hand side of the transfer belt. This is common to feeds from both trays and could be worn. If you remove tray 1 and temporarily tape up the sensor arms to fool the printer into thinking it has a full tray installed, you can the test, by applying a little pressure to the feed roller, to see if it positively moves forward or if you are able to stop it turning. On a brighter note, you may just need new rollers instead of cleaning them.
There are 2 entrances into the multi purpose tray. The one I needed access to opened from the sides and not the front (which opened the entire front cover). There was then a flap inside which allowed me to adjust the size of the documents to feed in, including envelopes, which the main tray doesn't.
CLEANING THE FEED ROLLER AND THE PAD Clean the feed roller and the pad when [391: Paper Jam] appears frequently. (1) Remove the paper cassette. (2) Clean the feed rollers (large and small) with tightly wrung wet cloth or an LED lens cleaner. Note! An LED lens cleaner is enclosed in an optional replacement toner cartridge. Feed roller (large) Feed roller (small) (3) Clean the pad on the paper cassette with tightly wrung wet cloth or an LED lens cleaner. Note! • If [392: Paper Jam] appears frequently, clean the second tray (option) in the same way. • If [390: Check MP Tray] appears frequently, clean the feed roller of the multi-purpose tray in the same way. Pad
If your oki is like the 4300 we use it may be as simple as making sure the extention for the back tray (where the paper is printing to now) is pushed all the way in. This actually selects the tray option. If this tray extention is pulled out at all, your printer will print to the back tray.