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here's a solution i came across when dealing with the same problem. apparently the printer expects all of the cartridges to be full and has a sensor to make sure they are even when only printing black. hope this helps!
Even though the interface says the cartridge is full, if the printer detects it being empty, odds are you will have to replace the color cartridge, even though you are only printing black.
You can try taking the cartridge out and cleaning the contacts with a pencil eraser and reseat the color cartridge. If no change, replace the cartridge.
Your printhead is bad and you should have it replaced.This should cost you about $56 if you are in the US
Also you should reolace all the waste ink absorbers,reset the counter to zero and re-insert the ink cartridges.
To replace the ink cartridges
1. Hit the "menu": Key 2. Hit "Copy" Key 3. Hit "#" Key 4. Scroll thru the menu headings until you come to "Test Mode" - 12th heading 5. Hit the "3" button- this will bring up Eprom Clear 6. Hit "0" button 7. Hit the "Stop" button
If you haven`t used the printer in 2-3 months the black ink cartridge has gona dry.Wich means the printer is seeing full ink but the ink isn`t actually coming out from the ink head.Take a peace of clean cloth or cotton and clear the bottom part of the ink head(be verry carfully while cleaning it cuz you may dmg the head.If that doesn`t help just go and buy a new ink cartridge and it will solve your problem.