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I have the same problem - just heard from the support tech to soak the "device" in 1/2 vinegar and 1/2 water. Read on line a customer used vinegar in the device itself, heated it up until it made steam, then emptied it and used distilled water and it was fine. I haven't tried it yet, so we'll see if either solution works . . .
The brushes are all connected to a single shaft. This square shaft is connected to 2 sets of gears and then another shaft which is turned by an impeller (suction from the vaccum pump is used to turn the impell and thus the brushes). There are 2 bearings that the impeller shaft turns on. It's likely these are rusted up and just need a bit of WD 40. Took me 30 min to take apart, lube, and put back together. Remember, its plastic. If things won't come apart, look for another screw. Mine was a brand new unit and the top bearing was rusted.
If you have a voltage meter you could see where the problem lies. All TriStar parts including the motors, both the nozzle head motor and the actual vacuum motor are purchaseable online through www.totalvac.com
I have ordered parts through them and everything arrives no problem and they are priced nicely by the way.