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Dog liquid waste turns to crystals when it dries,, the only way to get the crystals out is with hot water extraction. If you use too much water you run the risk of it getting into the padding or the backing of the carpet and then it smells till it dries out. You need to get a carpet shampoo or cleaner that has enzymes in it.
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Steam clean/ Hot water extraction
Very low moisture encapsulation clean.
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There are a few different problems this could be. Usually when someone says it won't extract water off the floor it is because it is not squirting any water. If it is not doing either then you have more than one problem. You can try to pour some water from a cup onto the floor to see if it is extracting water from the carpet. water not squirting could be clogged jets. Look underneath at the red jets and make sure they're not covered with hair or dirt. You can remove and clean them. It could be the pump is not working properly. On some Bissel units the pump has a cogged belt that turns the brushroll. If sometihing gets caught in the brushroll it can strip the teeth off of the pulley on the end of the pump which means you have to buy a whole new pump. Another problem I occasionally see on this unit is the pump gets full of soap suds and will not pump water. Sometimes I can get it working agian by removing the lines and flushing out all the suds.
If the carpet cleaner won't "Extract" water from the carpet, try using the upholstery / hand tool. If you have suction there, your selector switch / knob is either in wrong position, or broken. There may also be a tear in the hose on the inside of the cleaner, or the waste tank is not sealing well.
Try checking the top section of the machine (where the dial is located to switch it from floor to tool) and there is a little red plastic piece about 1 inch square on the inside of it. This is a lint filter that has a little door on it. Open the door or remove the entire thing to clean it out. It is probably completely blocked with hair, etc.. which is why you have no suction. Replace it after you clean it out and hopefully your problem will be solved!
First a short explanation of how the Kirby shampoo system works: Kirby uses a “Dry Foam” type of shampoo. Basically, it spreads a shampoo foam solution on the surface of your carpet. This foam needs to stay on the surface of the carpet until it is completely dry (usually 1 to 2 hours depending on temperature and humidity) As the foam dries, it soaks up grease and dirt. You then vacuum the carpet and up comes the shampoo residue along with the absorbed dirt and grease. It does a very good job on the surface but will not extract stains from the bottom of the carpet or carpet pad. Several other brands such as Electrolux, Hoover and Koblenz make Carpet Cleaning machines that use the same system. So, you’ve read your manual, you’ve removed the carpet cleaning nozzle and the bag assembly from your Kirby, you’ve installed your shampoo tank and carpet shampooing nozzle tray and you start to shampoo but all you get on your carpet is a puddle of soapy water and no foam. Here’s a few things to look for:
Make sure you are using a Dry Foam Shampoo(preferably Kirby) and NOT an extraction shampoo, the Rug Doctor shampoo you had left over from your last rental will not work.
Make sure you have the correct mixture. If you are using Kirby Dry foam shampoo you simply fill the tank with water and put a tank cap full of shampoo in with the water. You can use other brands of “Dry Foam” shampoo, but the mixture ratio may be different, so read the label first.
Don’t reuse last year’s leftover mixture, it’s probably no good.
Make sure a family member didn’t pour any leftover mixture back into the empty shampoo bottle - further diluting a mixture will not produce any foam.
Don’t use shampoo that’s seen extreme temperatures.
Check the tank and make sure that the sponge filter is in place and if it is in place that it is not deteriorated. The sponge filter is located under the tank at the point where you attach the tank to the hole that you removed the bag assembly from.
Check the hose that runs from the tank to the nozzle. It should have a screen in the end that attaches to the tank (older models had a cloth screen with a metal retainer, models after 1989 have a 1 piece metal and plastic screen.
i downloaded the manual for your machine, but not sure how to access it for you,but i do know about the problem, the tank that sits down on the front of the steamer and it has 2 clips that you push in to lock the tank is where your dirty water is put in when you are cleaning your carpets. the tank above ,the one where you put your solution and water in is what is used to shampoo your carpet. on the handle is a trigger (black) button ,this is the button you push in to release your solution onto your carpet. release the button to extract the water from your carpet,moving your steamer in a back and forth motion. the trigger button is the only button on the machine and is only used to put the water /cleaner located in the upper tank on your carpet, releasing this button and moving your steamer back and forth over the shampooed part with extract your dirty water into the tank that sits below the solution tank. go on www.hoover.com and click on carpet cleaners ,scroll down to find yours and click on manual. and the owner manual will download and you can print it out for future reference, i hope this will solve your problem, sandy