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Can't get IP address when trying to install road runner service

New card doesn't help, have done Microsoft updates (Service Pack II), have Spybot and Ad-Aware, dial-up is still active for now. Installers are baffled. Anyone found a solution?

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Have you tried a winsock fix??

Download and run this -

Then see if you can obtain an ip address. Let me know, have a couple of other things to try if this doesnt cut it.

Posted on Oct 31, 2007


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Hi!! How are u? My english not good that much but i will try to explain my problem: when iam open my computerwhich work by windows xp sp3 i got massage the ip operator (3.0208.911.01) is not...

OK, sounds like the problem is that the computer cannot get a valid IP address. In fact it sounds like you might have a IP address conflict on your network. Each IP address on a network segment must be unique.

Check if you are using DHCP.

  • Go to
  • Control Panel
  • Network connections
  • Locate the network connection you are using e.g. 'Local area connection' or perhaps 'Wireless connection'
  • Right click on the relevant network connection
  • Select 'Properties'
  • Select Internet Protocol (TCP/IP)
  • Select Properties
Is your machine set to "Obtain an IP address automatically" (DHCP) or "Use the following IP address".
If its "Use the following IP address" then make sure no other machines are also using this IP address. You can try setting to 'automatic' but if you do, make sure that you note all details first, so you can revert back to the settings you currently have if you need to.
if its "Obtain an IP address automatically" then make sure no other machines have been manually set.

With regards to the microsoft update, then your best bet is to only select a small number of updates at a time, until you determine which update(s) is causing the failure. Once you know which update is the problem then you can troubleshoot the specific update.

Hope this helps

Please take the time to rate this answer. Many Thanks Don.

Sep 05, 2011 | Microsoft Computers & Internet


What Does It Mean When Support for My Operating System Ends?

Microsoft Support for Windows Vista (with no service packs installed) ended on April 13, 2010, while support for Windows XP (without Service Pack 3 installed) ended on July 13, 2010. Windows 2000 support ended on July 13, 2010 as well.
There is no Service Pack 3 for the 64-bit version of Windows XP. If you're running the 64-bit version of Windows XP with SP2, you have the latest service pack and will continue to be eligible for support and receive updates until April 8, 2014.
If you are still running a version of Windows where support has ended, it means that version of Windows will no longer receive any updates from the Windows Update or Microsoft Update site. These updates are generally provided for security reasons to help protect the PC from harmful viruses, spyware, malware, and other malicious software. Windows Update also provides new drivers for your hardware that can improve the reliability of Windows.
Hackers love to take a security vulnerability in Windows and exploit it to their advantage. So, if a vulnerability is found in Windows XP or Windows Vista and you are not running the latest service pack, you will not be protected and will be at risk.

How Can I Tell What Service Pack is Installed?
Follow these steps to discover what Service Pack is installed:
1) Click on the Start Button
2) Right-click on either My Computer or Computer (depending on your Windows version)
3) Click on Properties
On this window, it should tell you which version of Windows along with which service pack is installed). It should also tell you whether you are running a 32 bit or 64 bit version of Windows.

Where can I download the latest Service Pack for Windows?
For Windows XP, click on the following link to download Service Pack 3

For Windows XP Service Pack 3 info, click below :-

For Windows XP Service Pack 3 download, click below :-

For Windows Vista, click on the following link to download Service Pack 2

Windows Vista Service Pack 2 info, click below :-

Windows Vista Service Pack 2 download, click below :-

on Oct 04, 2010 | Computers & Internet

2 Answers

What is the different between xp serrvice pack 1 and 2

A service pack is a collection of all updates released to that point, and often includes new features, as well.

The major enhancements in Windows XP Service Pack 2 include Security Center, Automatic Updates, Windows Firewall, and Internet Explorer.

Security Center is an entirely new feature provided by Windows XP Service Pack 2. The Security Center service runs as a background process in Windows XP and routinely checks the status of the following components:
1. Windows Firewall: Security Center detects whether Windows Firewall is enabled or disabled. Security Center can also detect the presence of some third-party software firewall products.
2. Automatic Updates: Security Center detects the current Automatic Updates setting in Windows XP. If Automatic Updates is turned off or not set to the recommended settings, the Security Center provides appropriate recommendations.
3. Virus Protection: Security Center detects the presence of antivirus software from many third-party organizations. If the information is available, the Security Center service also determines whether the software is up-to-date and whether real-time scanning is turned on.

When Security Center detects an important security condition (such as improper settings), it displays a pop-up notice in the notification area.

Windows XP Service Pack 2 provides several enhancements to the Automatic Updates feature, including the following:
■ The latest version of Automatic Updates offers expanded support for Microsoft products, including Microsoft Office.
■ Previous versions of Automatic Updates could download only critical updates. Now Automatic Updates can download updates in the following categories: security updates, critical updates, update roll-ups, and service packs.
■ Automatic Updates now prioritizes the download of available updates based on the importance and size of the updates. For example, if a large service pack is being downloaded, and a smaller security update is released to address an exploit, that security update will be downloaded more quickly than the service pack.
■ Automatic Updates is now more automated. The need for users to accept End-User License Agreements (EULAs) has been eliminated. Also, the user now has a choice of whether to restart the computer following the installation of updates that might require a restart. Updates that do require a restart can now be consolidated into a single installation so that only one restart is required.

Previous versions of Windows XP include a software-based firewall named Internet Connection Firewall (ICF). After installing Windows XP Service Pack 2, this firewall is replaced by Windows Firewall.
Windows Firewall boasts a number of enhancements, including the following:
1. Windows Firewall is now enabled by default on all network
2. Windows Firewall provides an interface for configuring global settings that apply to all the connections of the computer.
3. In Windows XP Service Pack 2, Windows Firewall supports a new feature that allows you to keep Windows Firewall enabled and also not allow any exceptions; only solicited traffic is allowed. This new feature is intended to create an even more secure environment when connecting to the Internet in a public location or other unsecured location.
4. In Windows XP Service Pack 2, a startup Windows Firewall policy performs stateful packet filtering during startup, so that the computer can perform basic network tasks (such as contacting
DHCP and DNS servers) and still be protected.
5. In previous versions, you could not apply firewall rules based on Internet Protocol (IP) addresses. In Windows XP Service Pack 2, you can configure Windows Firewall so that firewall rules apply to IP addresses (or IP address ranges), meaning that only traffic from computers with valid IP addresses is allowed through the firewall.
6. In previous versions, you configure permitted traffic by specifying the TCP and UDP ports used by a service or application. In Windows XP Service Pack 2, you can also configure permitted traffic by specifying the file name of the application. When the application runs, Windows firewall monitors the ports on which the application listens and automatically adds them to the list of allowed incoming traffic.

Internet Explorer:
Windows XP Service Pack 2 introduces a number of new security features to Internet Explorer 6. As with the rest of the enhancements introduced with Windows XP Service Pack 2, most of the updates to Internet Explorer are intended to provide better security.

Jul 16, 2009 | Microsoft Windows XP Professional With...

1 Answer

I have word2000 and i want to open a word 2oo7 document how can i

Download this tools for Microsoft:

Please note that:

Overview Users of the Microsoft Office XP and 2003 programs Word, Excel, or PowerPoint—please install all High-Priority updates from Microsoft Update before downloading the Compatibility Pack.

By installing the Compatibility Pack in addition to Microsoft Office2000, Office XP, or Office 2003, you will be able to open, edit, andsave files using the file formats new to Word, Excel, and PowerPoint 2007.The Compatibility Pack can also be used in conjunction with theMicrosoft Office Word Viewer 2003, Excel Viewer 2003, and PowerPointViewer 2003 to view files saved in these new formats. For moreinformation about the Compatibility Pack, see Knowledge Base article 924074.

Note: If you use Microsoft Word 2000 or Microsoft Word 2002 to read or write documents containing complex scripts, please see for information to enable Word 2007 documents to be displayed correctly in your version of Word.

Administrators: The administrative template for the Word, Excel, and PowerPoint converters contained within the Compatibility Pack is available for download.

Update: The Microsoft Office Compatibility Pack Service Pack 1 (SP1) is available here.
arrow_px_up.gif Top of page
System Requirements
  • Supported Operating Systems: Windows 2000 Service Pack 4; Windows Server 2003; Windows Vista; Windows XP Service Pack 1; Windows XP Service Pack 2
  • Recommended Microsoft Office programs:
    • Microsoft Word 2000 with Service Pack 3, Microsoft Excel 2000with Service Pack 3, and Microsoft PowerPoint 2000 with Service Pack 3

    • Microsoft Word 2002 with Service Pack 3, Microsoft Excel 2002 withService Pack 3, and Microsoft PowerPoint 2002 with Service Pack 3

    • Microsoft Office Word 2003 with at least Service Pack 1, MicrosoftOffice Excel 2003 with at least Service Pack 1, and Microsoft OfficePowerPoint 2003 with at least Service Pack 1

    • Microsoft Office Word Viewer 2003

    • Microsoft Office Excel Viewer 2003

    • Microsoft Office PowerPoint Viewer 2003

arrow_px_up.gif Top of page
InstructionsTo install this download:
  1. Ensure your system is up to date by installing all High-Priority/Required updates on Microsoft Update (required for Microsoft Office XP and 2003 users).

  2. After installing all High-Priority/Required updates with Microsoft Update, download the Compatibility Pack by clicking the Download button above and saving the file to your hard disk.

  3. Double-click the FileFormatConverters.exe program file on your hard disk to start the setup program.

  4. Follow the instructions on the screen to complete the installation.

To remove this download:

  1. On the Windows Start menu, click Control Panel.

  2. Select Add/Remove Programs.

  3. In the list of currently installed programs, select Compatibility Pack for the 2007 Office system and then click Remove or Add/Remove. If a dialog box appears, follow the instructions to remove the program.

  4. Click Yes or OK to confirm that you want to remove the program.

P.S.: If this information was helpful, please rate this solution.

Mar 23, 2009 | Microsoft Office Professional 2007 Full...

1 Answer

Cannot transfer photos to XP from SDHC Ultra II Card

Took it to Jessops by the process of elimination "Integral reader faulty."
What a waste of many hours !

Feb 02, 2009 | SanDisk Ultra II 4GB Memory Stick PRO Duo...

1 Answer

Dell dimension 3000 won't see wireless network

Hi, I've jst been looking on the web at the Mimo routers, you may find this article interesting, it may help even though its a couple of years old?

Pay attention to part about 802.11n compatibility?
Perhaps try changing the IEEE standard on the router to 802.11g in the set up pages, as it may be set at 802.11n, which your older wireless card will not see.

As to the acquiring ip address message, try using a static ip address, here's a good guide:-

Maybe this will help?

Jan 27, 2009 | Dell Dimension 3000 PC Desktop

1 Answer

SP3 nightmare install

This should help you also

On March 6, 2008 Microsoft released Service Pack 3 (SP3) for Windows XP. Service Pack 3 contains all of the important Windows updates from previous service packs as well as additional updates that were released after Service Pack 2. To install Windows XP Service Pack 3 from the Internet on a home desktop computer use the Windows Update feature. CAUTION: If you have an HP Pavilion, HP Media Center or Compaq Presario desktop computer that has an AMD processor, your PC might encounter a startup problem after installing SP3 (or SP3 will not download from Windows Update). Before attempting to install SP3, install sp37394 - Microsoft Windows XP SP3 Upgrade Utility for systems with AMD processors . For more information, the following support articles from the Microsoft Web site can help: 322389 - How to obtain the latest Windows XP service pack (in English) 936929 - Release notes for Windows XP Service Pack 3 (in English) NOTE: One or more of the links above will take you outside the Hewlett-Packard Web site. HP does not control and is not responsible for information outside of the HP Web site.

Jan 25, 2009 | HP Compaq Presario SR1620NX...

1 Answer

Problem in office 2007 setup

HI Deb,
You will need to update windows to service pack3 first. Then once completed click "start" and open "control panel" and then "Add Remove programs-software" Scroll through list of installed software and identify all and only the office related components "select" each component individually then click "remove/uninstall" Remove all previous installed office components, starting with the smallest sized file to the largest, once completed restart your machine and try the office install disk again. See below for service pack three download info and links:

Download the service pack manually You can use Windows Update or the Microsoft Download Center to obtain Windows XP SP3 online. Check for updates on Windows Update loadTOCNode(4, 'moreinformation'); To check for updates on Windows Update, follow these steps:
  1. Visit the following Microsoft Web site: (
  2. Click Express (Recommended).
  3. If your computer is up to date, Windows XP SP3 will be one of the updates that is automatically selected. Click Install. If your computer is not up to date, Windows Update will offer some other updates that you have to install first. Install those, and then repeat steps 1 and 2 to obtain Windows XP SP3.
  4. For Windows XP SP3, review and accept the Microsoft Software License Terms.
Windows XP SP3 will be downloaded to your computer, and the Windows XP Service Pack 3 Setup Wizard will help you install it.
Download the latest Windows XP service pack from the Microsoft Download CenterIf you have problems obtaining the service pack from Windows Update, you can download the stand-alone update package from the Download Center. This page will say that this installation package is intended for IT professionals and developers. However, you can safely download this file. The following file is available for download from the Microsoft Download Center:
Download the Windows XP Service Pack 3 package now. (

Jan 23, 2009 | Microsoft Office Professional 2007 Full...

1 Answer

Acquiring Address Problem

you will need to make sure that DHCP is enabled within the routers settings as this will tell the router to assign ip addresses automatically, then go to network connections, right click on your network card>properties>TCP/IP line>properties and tick 'obtain an ip address automatically', click ok, close window and restart pc.

Sep 24, 2008 | HP PAVILION A6230N DESKTOP PC

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