Question about Nortel Norstar M7310 Display Phone
We need to make some changes. Most importantly, we need to remove the restrictions on placing outgoing long-distance calls. Currently, to dial locally, we press "9 + phone number" To dial long-distance, we press "8 + 1 + area code + phone number" then wait for the 3 beeps and enter a 4-digit code. Our long distance is free through our phone service provider, so this is unnecessary and cumbersome. The only person in our entire company that ever used their COS password is no longer with us. I've spent over an hour searching the internet and manuals trying to figure out how to change a COS password... re-install... anything so we can access these changes. I have reset the System Admin password, checked Line and Set restrictions separately (all to "no restrictions"), and can't seem to make a difference. Can anyone help to reset a COS (Class of Service) Password on a Nortel Norstar M7310 ? Thank you!
If you set the all line and set restrictions to no restrictions, you are not restricted from making any calls. I don't think it's the phone system requiring this 4 digit code. Are you sure all your lines are set with the same long distance provider. Did the lines in the dial 8 group require a code. (ie some users had the long distance provider set up their lines to need a code entered to charge calls off to different job codes, so they can distribute the charges correctly).
You should now be able to call 9+1+area code+number, with no restrictions.
Posted on Apr 13, 2014
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Posted on Jan 02, 2017
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