Question about GE 36 in. Profile JP968 Electric Cooktop

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My 36" GE Profile electric ceramic cooktop gets discolored every time I use it, even at temps only medium (or 6 at highest). I have Al Clad cookware. Is this a defect in product?

This cooktop cannot take temps more than medium or it will leave burn marks which are hard to clean off.

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  • 117 Answers

Check if your cookware is compatible with this ceramic cooktop.

Posted on Jul 10, 2014

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Posted on Jan 02, 2017

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fridgetech
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SOURCE: ge profile ceramic electric cooktop

No recalls that I know of.  The switch for that burner has shorted and will need to be replaced.  It will be fine once it is repaired.

Posted on Oct 26, 2007

  • 1 Answer

SOURCE: can't get GE profile cooktop clean

Don't buy one is a good start unless you like to spend a few hours everyday attempting to make it look clean. If you are OC you'll love the cooktop BTW. Crappy engineering and source selection. Include it in the price when you move.

Posted on Oct 19, 2009

  • 4 Answers

SOURCE: i have GE Profile? 36"

unplug it and buy a new one

Posted on Dec 05, 2010

  • 3287 Answers

SOURCE: The unit light (not the hot surface indicator

Hi Danielle, I reviewed the manual for the GE JP350 cook top. Pg. 6 states:

"The UNIT ON indicator light will glow when any surface unit is on."

If the burners are all set fully to the Off position, this lamp should be off. The off position requires that the knob be pressed in to change to Lo, High or any position between (once no longer in the Off position, depressing the knob to change it is not required). If you're able to change the from Off position without pressing the knob, there is an issue with the switch - that may be contributing to the problem.

The cooktop is a 208 / 240 volt appliance. This is the highest voltage in your home. Voltages as low as 50 in the right circumstances can kill, and for this reason repairs must be performed with safety as the first priority. The cooktop sensors have determined that a control is on. If they are indeed off, there is a problem with either the sensor or one (or more) of the controls. You may have luck by locating the circuit breaker or fuse (2 pole 40 amp breaker or (2) 40 amp fuses) and removing power from the cooktop for a minute or two, and then restore power. This would allow the electronics to reset and if a logic problem - it would clear. If there is a hard fault somewhere, the indication would return again.

You should have the cooktop professionally serviced if the indicator fails to extinguish. I hope this helps & good luck!

Posted on Sep 16, 2011

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No recalls that I know of.  The switch for that burner has shorted and will need to be replaced.  It will be fine once it is repaired.

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