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I've had an Emerson microwave/grill for about 5 years now and love it!! To use the grill function you just hit "grill/combo" then hit the buttons up above the grill/combo button for however many minutes or seconds you want, then hit "Start" button. make sure your using a metal dish.
I would call customer service with the model number to see if this is a known issue. You might also call a authorized Panasonic repair center and chat with them to get some idea of what a possible repair might cost.
The oven may be used purely for microwaving or simply as a grill for
cooking such things as toast. The radiant or quartz grill may be used in
a variety of ways. You can use microwaves that have grill functions to
roast foods, for baking purposes or for grilling food such as bacon or
sausages on the racks. Some models also allow you to use both the oven
and grill together, and you can produce fantastically presented meals by
using the grill to brown off your dish after cooking. The grill will
often have low, medium and high settings for you to choose from, letting
you control how brown your food is. By using a microwave with a grill,
you can prepare great meals or snacks in a fraction of the time that it
would take if you used a conventional oven and grill. Microwaves are particularly convenient, as you don't have to keep checking on the food or stand over it as it cooks.
It depends greatly on the ventilation but if you use 20" above the hob, as a good starting point. If you have extractor fans, maybe less. Don't forget the grill gets hot on top of the oven but there should be at least 10" clearence between the grill top and the microwave base, more if it is gas!
Normally when u cook food in microwave the fod is cooked by microwaves, which means the heat is generated with in food. The temperature inside is never too hot and all the heat produced is absorbed with in the food.
On the other hand when the grill is switched on, a separate heatting element gets switched on. You can see this red hot element on the top side of inside of microwave. the heat from this element gets transferred to food through air circulation. But partof heat also gets transferred to the walls of microwave oven. This is the reason the wall feel hot during use of grill.
As i see ther is no problem with the microwave itself. Jut kep delicate thngs a bit away from the microwave.