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Here is the information from the Tracfone website.
Transfer Number > Phone Upgrades
What is a phone transfer?A transfer is when you wish to transfer your phone number and minutes from one TracFone to another.
I just bought a new TracFone. How do I transfer my phone?
In order to transfer your phone, go to the "Activate/Reactivate Phone" button on our website and then select the option that you need. You can also contact our Customer Care Center at 1-800-867-7183 so that a representative can transfer that information for you. Please note that when you complete a phone upgrade from a smartphone to a non-smartphone, you will not be able to transfer any remaining minutes in your account, so you will lose those minutes.
If I buy a new TracFone, can I transfer my remaining minutes and phone number to the new phone?
Yes, you can transfer the minutes and phone number into your new TracFone by going to the TracFone main page and clicking on the "Activate/Reactivate Phone" button. Then, select the option that you need (phone, SIM, or Bring Your Own Phone CDMA). You can also contact our Customer Care Center at 1-800-867-7183 so that a representative can transfer that information for you. Please note that when you complete a phone upgrade from a smartphone to a non-smartphone, you will not be able to transfer any remaining minutes in your account, so you will lose those minutes.
If I currently have a TracFone smartphone and want to transfer to a non-smartphone, will I be able to transfer my remaining minutes to my new phone?
No. When you complete a phone transfer from a smartphone to a non-smartphone, you will not be able to transfer any remaining minutes from your old phone (so you will have to forfeit those minutes), but you do get to keep your service days.
With TracFone, a prepaid cell phone company, you purchase minutes on a monthly basis with no contract or monthly bill (unless you want a monthly plan). Unfortunately, these minutes come with a service expiration, so if you don't use up all of your minutes withing 90 days or so, they will "disappear" from your cell phone. There is a free and simple way to recover these minutes. Promoted by Try to remember when your service expired. TracFone offers a 60-day grace period with lost minutes; if you are past this deadline, the minutes are gone forever. Call executive resolutions at 800-876-5753. This phone number is solely for the purpose of recovering lost TracFone minutes.
You'll have to contact tracfone customer service to do that. Contact them from a phone other than the one you're trying to deactivate. You'll have to give them the imei number for your new phone to transfer it to.
you must contact the customer service for the phone and tell them you want to activate the phone that you already have and they will have to send you a new sim card. You will not be able to activate the phone unless you get the sim card from them. Your service time would have expired but if you purchased double airtime minutes for life you will still have that honored. You will have to purchase more airtime in order to have more service days.
With TracFone, you not only need to have minutes, but also service time. Check your phone's display to see if your service time is up. (I have a Samsung TracFone and it tells the number of service days remaining, but my old Motorola showed an expiration date. Your Motorola model may show the date too.) You'll lose service if you don't add more time by the end of service date, even if you still have minutes. As long as you add some more airtime within a short time (I don't remember the exact number of days), you'll keep the same number.
If the phone shows you haven't reached the end of service date and you still have minutes left, there's some other problem that TracFone will need to look into. Their customer service number is 1-800-867-7183.
Hope this helps and that you're back in service soon. Thanks for using Fixya!