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GN Netcom 9120 - has suddenly stopped calls in part way through the morning.

I can make calls out fine. I've rebooted the pc, checked all cables into the pc, the 9120, the CTI Pegasus and also the phone line, everything there is OK, help please. Thanks

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6 Suggested Answers

6ya6ya
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Posted on Jan 02, 2017

  • 1 Answer

SOURCE: GN Netcom GN 9120 - can't hear

Hi There, I had the same problem with a headset one of our call centre reps were using. It's usually due to some one fiddling with the button. I got it working by removing the battery from the headset then resinked the headset to the base unit. Hope it works for you

Posted on May 19, 2008

  • 1 Answer

SOURCE: Cannot hear anything out of the earpiece of my GN netcom 9120 wireless headset

I was also experiencing the same problem (also after a power failure / storm) -- apparently good battery charge, connections ok, etc. I then tried removing the battery from the headset itself, waited 30 seconds, and then reinstalled the battery. This seems to have resolved the problem.

It is fairly easy to open the clamshell, but you will need a very fine Phillips screwdriver to remove the battery hold-in (it's really not a hold-down, it just keeps the battery in place. Reassemble the same way -- be sure to keep positive to positive and negative to negative.

Posted on Jul 16, 2008

  • 1 Answer

SOURCE: GN Netcom 9120 unexplained beeping

Actually what she was hearing was the ring tone in her headset when a incoming call comes in. The sensitivity on the handset lifter that picks up the ringing on a incoming call was set all the way up and was picking up interferance from the headset base as they have the tendency to buzz when placed right next to the phone. I just turned down the ringer sensitivity with the adjustment on the handset lifter and that took care of the problem. Thanks for your time.

Posted on Nov 07, 2008

Peter Denton
  • 16 Answers

SOURCE: Battery Light Won't Go Solid. Lot's of clicking sounds and lights flashing (GN Netcom 9120).

It sounds like it may be a defective unit in that the charging points on the base and the earpiece are making intermittant contact, hence the clicking noise you get when the unit goes into headset mode and the fact that the battery never reaches a fully charged status.

A couple of things to try:

  • Check the charging points/contacts on the base and the earpiece for damage.
  • If they look ok, gently clean them with some spirits and try again.

Posted on Nov 16, 2008

  • 1 Answer

SOURCE: pairing GN Netcom GN 6210 with my iphone

Press the talk button on the 6210 Device and hold it until you here (2) faint beeps. Walla! (poor design and documentation?)

Posted on Mar 19, 2009

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1 Answer

Is a replacement battery available for 9120 I've used for a number of years?


GN Netcom probably would know. If you can identify the battery type, you can try obtaining a replacement from some other source.

Jul 07, 2014 | GN Netcom GN 9120 Professional Headset

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I can hear the people that i call they just cant hear me, like i am on mute?


ben on making a call depress the two outside buttons together on the headset wait for tone when tone is heard keep pressing the rear button several times until bleeps stop this will cure the problem

steve

Oct 28, 2009 | GN Netcom GN 9120 Professional Headset

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Yap i did solve the issue, thanks

May 27, 2009 | GN Netcom GN 9120 Professional Headset

1 Answer

Battery Light Won't Go Solid. Lot's of clicking sounds and lights flashing (GN Netcom 9120).


It sounds like it may be a defective unit in that the charging points on the base and the earpiece are making intermittant contact, hence the clicking noise you get when the unit goes into headset mode and the fact that the battery never reaches a fully charged status.

A couple of things to try:

  • Check the charging points/contacts on the base and the earpiece for damage.
  • If they look ok, gently clean them with some spirits and try again.

Nov 07, 2008 | GN Netcom GN 9120 Professional Headset

1 Answer

GN Netcom GN 9120 - can't hear


Hi There, I had the same problem with a headset one of our call centre reps were using. It's usually due to some one fiddling with the button. I got it working by removing the battery from the headset then resinked the headset to the base unit. Hope it works for you

Jan 30, 2008 | GN Netcom GN 9120 Professional Headset

3 Answers

Cannot hear anything out of the earpiece of my GN netcom 9120 wireless headset


I was also experiencing the same problem (also after a power failure / storm) -- apparently good battery charge, connections ok, etc. I then tried removing the battery from the headset itself, waited 30 seconds, and then reinstalled the battery. This seems to have resolved the problem.

It is fairly easy to open the clamshell, but you will need a very fine Phillips screwdriver to remove the battery hold-in (it's really not a hold-down, it just keeps the battery in place. Reassemble the same way -- be sure to keep positive to positive and negative to negative.

Sep 01, 2007 | GN Netcom (9120-48) Wireless Headset

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Incoming alert


Generally you will get a ring in the headset when a call is detected by the lifter that you use or if you don't have a lifter then you would have to use the little microphone that comes with the unit and affix that to the speaker on your phone so that your GN 9120 knows when to alert you of a call.

Aug 31, 2007 | GN Netcom GN 9120 Professional Headset

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