Question about HP DesignJet 5500PS InkJet Printer

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Print head printhead replace option again and agian diffrent printhead

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The carriage does not accept one or more of the printheads. Typical causes are dirty contacts on the printheads or carriage, defective printhead(s), or a defective carriage.
If parts are replaced or fixed in any of the steps listed below, attempt to verify printer functionality by turning the printer on and printing internal test prints. If functionality is verified, no additional parts should be replaced.

  1. Turn the printer on.
  2. Allow printer to complete initialization.
  3. With the printhead icon highlighted, press ENTER.
  4. Select Replace Printheads and press ENTER.
  5. If the message "Printheads still functional" appears, select Yes to continue testing the printheads.
  6. Open the top cover.
  7. Open the carriage cover and remove all of the printheads.
  8. Turn the printer off.
  9. Clean the electrical contacts on the carriage and the printheads using a lint-free cloth dampened with water.
  10. (for this step I suggest using the erraser on the back of a regular pencil instead of a cloth and water)
  11. Allow the contacts to dry.
  12. Reinstall the printheads and close the carriage cover.
  13. Close the top cover.
  14. Turn the printer on and attempt to verify functionality, as instructed in Step 19.
  15. If the error reappears, replace the affected printhead(s).
    NOTE: If the printhead error icon is a question mark, each printhead will have to be tested separately, as the printer is not sure which printhead is causing the problem.
    1. Following replacement of the suspect printhead(s), attempt to verify functionality (Step 19).
    2. If the problem persists following, replace the carriage and trailing cable (refer to pages 8-36 to 8-46 of the service manual).
    3. Following replacement, turn the printer on.
    4. Make sure the printhead alignment completes successfully and that no error messages appear on the front panel.
    5. Print a troubleshooting plot (as instructed below) to ensure the print quality is acceptable.
      1. On the front panel, select the printer icon and press ENTER.
      2. Select Utilities and press ENTER.
      3. Press the UP and ENTER buttons simultaneously.
      4. Select Yes to enter the Service Menu.
      5. Select Service Utilities and press ENTER.
      6. Print pages 1, 2, 3, 4 and 5 to prove printer functionality.

Posted on Mar 25, 2014

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Posted on Jan 02, 2017

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ctf1800
  • 4402 Answers

SOURCE: Printhead

sounds like a cable is off or broken.

Posted on Apr 24, 2008

  • 1 Answer

SOURCE: HP D135 - replaced printhead - still doesn't print in that color

try this link : I followed the directions and fixed the problem. the instructions that came with the new printhead weren't really complete.

Here's essentially all I did for my fix - Opened the printer top, turned the printer off. Removed the "bad" printhead, cleaned the metal contacts on the printhead and printer with windex. Closed the printer. Turned it on. waited for it to reset. Opened the printer. Turned the printer off again. Installed the printhead. Closed the lid. Plugged the printer in again. When it was ready I accessed the HP toolbox and alligned the printheads and cleaned the printheads. It worked. Here's a link with photos.


http://h10025.www1.hp.com/ewfrf/wc/document?docname=bpa02107&lc=en&cc=ca&dlc=&product=64986

Posted on May 01, 2009

  • 161 Answers

SOURCE: I replaced all my printheads. Also Both the black

call the manufacture or tech support. Maybe there is a printhead reset on the printer??

Posted on Sep 26, 2009

  • 5 Answers

SOURCE: I have the error: The following printhead has a

take it out. Shake real hard over a sink. Worked with mine after spending 30 minutes with support...

Posted on Dec 19, 2009

  • 1 Answer

SOURCE: Black And Yellow printhead problem on 2 of our

how can i change my black ink to print blue ink the black has run out

Posted on Mar 19, 2010

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Remove the printheads from their socket and fill a 8- 12" dish with 1/4" high of warm water. Set the printheads in the water in the same position they are set in the printer (vertical) You may need to place a wooden spoon of a block behind the printheads to keep the heads in position, as they will tilt backwards.
Leave the printheads to soak for about 15minutes.
Remove the printheads and slightly press them on a folded kitchen paper towel .It should show two lines of the same color of the printhead (cyan, yellow, etc) If the two lines are not of the same length (about 1/2" long) then repeat the soaking for that color. Be sure to dry the printheads properly

Install the printheads in the printer socket vertically so the contacts are properly set.. If not you may get a message to "Install (color) printhead". reset it again and run at least 15 pages with color information. It should print ok!!
If any print heads is damaged then the only option is to replace it with a new one.
It may be that the ink line from the cartridge to the printhead is clogged and ink is not flowing. This may require to run a large print job of about 50 or so pages to force ink into the clean printheads.

The terminal strip behind the printhead that makes contact with the pins in the printer are very delicate and if removed two to three times may not make a good contact and render the printhead unuseable.

Good Luck!!

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In case the head is clogged there is nothing more what you can do. Sorry!  A replacement might costs more than a new mfc 440cn!

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