Question about Voyetra Turtle Beach Ear Force X1 Headset

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Problems with a turtle beach x1.

Last night, i was playing my xbox360 and all of a sudden the sound stopped working. i thought maybe i pulled the plug out or turned the sound down or something like that, but i checked both of those things and nothing happend. i then unplugged my turtle beach and turned off my tv and my xbox360 to see if maybe it was something in one of those. after checking it still had no sound. i tried everything to fix it and i sent a e-mail to turtlebeach.com tech support but they havnt answered me back yet. can u please help me?

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  • 13 Answers

Ok you have to return it where you bought it thats what i did

Posted on Jun 16, 2009

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2 Answers

My Turtle Beach X1 headset stopped working all of the sudden


A very similar problem occured with my headphones too, short of contacting turtle beach there is little else you can do to solve this. The main problem is the wire that connects the little white sound box to the controller(commonly called the puck) the end of the wire that connects to the white volume controll box is the problem for me, the wires are really **** weak in this end. i just stripped mine down so im gonna resolve this issue and il re-post the solution to my problem here. i hope this helps you out.

Feb 17, 2010 | Voyetra Turtle Beach Ear Force X1 Headset

1 Answer

My turtle beach problem is that i hear no sound at all i cant hear chatting or the game audio


With the X1 plugged in, look at the white volume control box (on the main cable about a foot down from the headset). Is the LED on that box lit up green or red? If yes, then it's got power. If not, then the headset is defective and you should contact Turtle Beach about it. support@turtlebeach.com.
If the light is lit, then you might want to try testing the X1 with an iPod or other portable music player that has a 1/8" (3.5mm) headphone jack.
- Plug the X1 USB plug into a USB port on a PC, Xbox or whatever. - Plug the X1 green plug into the headphone jack on your player. - Turn the volume up about 1/2 way on the player and on the X1. - Play a track on the player.
Do you hear sound? If so, your X1 is OK, but you may need to adjust settings on your Xbox. If not, then you have a problem with the X1 and you should contact Turtle Beach about getting it replaced or fixed. support@turtlebeach.com.

Jan 11, 2010 | Voyetra Turtle Beach Ear Force X1 Headset

1 Answer

My turtle beach x1 stopped working


What happens if you try your X1 on a PC instead of on your Xbox? That's a good test of the mic... Here's how:
- Plug the X1 USB into a USB port on your PC. - Plug the X1 green plug into the green Line Out jack on your PC. - Plug the X1 pink plug into the pink Microphone jack on your PC.
Try recording the sound of your own voice on the PC, using Sound Recorder or whatever. Do you hear the sound of your voice? If so, your mic is working and the X1 chat/controller cable is probably broken. Replace the chat/controller cable.
If not, then the X1 mic is broken and you should contact Turtle Beach for service at support@turtlebeach.com.

Jan 09, 2010 | Voyetra Turtle Beach Ear Force X1 Headset

1 Answer

Turtle beaches randomly stop working READ and HELP


This sounds like a broken talkback cable (puck). You can buy a replacement on the Turtle Beach site or contact their support about getting a replacement.

Sep 30, 2009 | Voyetra Turtle Beach Ear Force X1 Headset

1 Answer

My turtle beach x1 wont turn on?


The green light (or red if it's muted) should glow on when you plug in the USB. If it doesn't, it means there's a problem with the power feed to your X1 and you should contact Turtle Beach tech support to get it fixed.

Aug 07, 2009 | Voyetra Turtle Beach Ear Force X1 Headset

1 Answer

Turtle Beach X1 is acting strange.


It might be the controller cable, or its connection. First check if the controller cable's connections are loose. Next, try unplugging the controller cable from the volume control box and your controller. Play some game sounds and explosions. Does the problem go away? If yes, then the problem is the chat-controller cable and it should be replaced.

May 18, 2009 | Voyetra Turtle Beach Turtle Beach Ear...

1 Answer

Turtle Beach Ear Force X1 Headset with very low sound output


Try playing the X1 from an iPod or MP3 player. If it works better on that, then the problem is probably the Stereo Splitter Cable connecting the X1 to your Xbox audio outputs. If the X1 sounds bad from the MP3 player too, then you should tell Turtle Beach tech support about this. support@turtlebeach.com.

Apr 09, 2009 | Voyetra Turtle Beach Turtle Beach Ear...

1 Answer

Turtle Beach X1's(xbox360) Not working as they should be?


Check and see if your TV is on a mono setting. That would cause all sounds to play through the right and left speakers or the headphones.

Mar 07, 2009 | Voyetra Turtle Beach Turtle Beach Ear...

2 Answers

Xbox360 motherboard change


no it wont work unless u know the key for the mother board u bought it a bit of steps but with out that motherboard is useless

May 21, 2008 | Voyetra Turtle Beach Turtle Beach Ear...

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