Question about Intel Motherboard

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Laptop shuts down and all lights incl ac adapter light goes out

Basically the laptop dies - as if the motherboard just dies.
I can power back up - but suddenly without warning within 24 hour it will happen again.

I am assuming it is over heating.

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You can go into the BIOS and look for the temperature to see if in fact the system is overheating.

Posted on Jun 15, 2009

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I have a compaq presario cq50-107nr and i plug my charger in the front light is on but when i press the power button to start up the light goes off and nothing happens help? It happen several times and i...


Please 1. unplug the ac adapter, detach the main battery, press the power button for 15 seconds, plug in the ac adapter, and restart your laptop. If the problem persist: 2.unplug the ac adapter, detach the main battery, press the power button for 15 seconds, take out the hard drive, plug in the ac adapter, and restart your laptop. If the problem persist, then it means that the laptop motherboard is dying. Please read your laptop's service manual before you open the laptop's case/body.

Mar 01, 2014 | Computers & Internet

Tip

AC Adapter issues Q & A.


<p><b>Laptop switching to battery while connected to AC adapter</b><br /> <p><b>Q.</b> While turned on, the laptop will switch to battery power even if connected with the AC adaptor (sometimes during boot-up, or after a while) until the battery drains out, he then goes to hibernation (the battery light is off). If no battery in the laptop, it will shut down, and the AC light will blink very fast. The battery (li-ion) will only charge up to 10%, where it then jumps right up to 100%, and will discharge from 100% to 90% then jump to 0%, go to hibernation, and fails to complete the process, shutting down. The adaptor makes a small "camera flash charging" sound, stabilizing at 19v. When charging, it repeatedly makes the "charging sound" Faulty AC adaptor? Or Faulty battery? Or Both?<br /> <p><b>A. </b>First problem: The laptop switches to battery power even with connected AC adapter. Most likely you have a faulty power jack. It's either broken or loose. It's a known issue with laptops and you can fix it by replacing/resoldering the power jack or relocating it outside laptop case.<br /> <p>It also could be a problem with the power cord. Find a multimeter and check the AC adapter. See if the power cuts off when you jiggle the power cord. If it does, replace the adapter.<br /> <p>Second problem: The battery will discharge from 100% to 90% and then jump to 0%. It sounds like a bad battery.<br /> <p><b>Battery charging light is on even when power adapter is unplugged and laptop is stitched off</b><br /> <p><b>Q.</b>The yellow light for battery charging does not go even after switching the laptop off and power jack is disconnected. Battery does not charge at all with power source connected. <br /> <p><b>A.</b> First of all, try reconnection the battery if you haven't done it already.<br />The battery plugs directly into the connector attached to the motherboard. If the battery charging light stay on even when the power adapter is unplugged and the laptop is switched off, it's either bad battery or something is wrong with the motherboard. The only way to find the culprit is testing the laptop with another known good battery.<br /> <p>Also, you can try this. Remove the battery and plug in the power adapter. If the battery charging LED lights up even when the battery is removed, most likely you have a problem with the motherboard.<br /> <p><b>Battery charges only when the laptop is off</b><br /> <p><b>Q.</b> Bought a Laptop without AC Adapter. I noticed it would charge the battery OK when the laptop was off but once in windows it would not charge the battery.<br /> <p><b>A.</b> This is very important to choose the right AC adapter for your laptop. The output voltage MUST be exactly the same. If your laptop requires 18.5V you must use 18.5V adapter. The amperage should be the same or higher. If the laptop requires 4.74A adapter, you'll have to find an adapter which provides 4.74A or MORE. <br /> <p><b>While using AC adapter alone or battery alone, laptop works. While using them together, I am getting a problem.</b><br /> <p><b>Q.</b> While using AC adapter alone or battery alone, laptop works. However while using them together, laptop LED lights blinks and the power meter for battery drops down immediately to 0% critical level, whereas the battery LED indicator says it's full. I tried to unplug the AC adaptor while it went down to 0%, then the power meter for the battery came back to normal 85%.<br /> <p><b>A.</b> There could be a few different reasons why it happens:<br />1. It might be an issue with the BIOS. Make sure the laptop has the latest version of BIOS installed, update it if needed.<br />2. It might be a software related issue. If you have some kind of power management utility installed try uninstalling it and use Windows power management utility instead. Also I would try reinstalling the operating system if upgrading the BIOS or removing the power management utility does not help.<br />3. If you still experience the same problem even after upgrading the BIOS and reinstalling Windows, most likely you have a problem with the motherboard. Apparently the charging circuit is not working properly. I assume it's not a problem with the battery. You'll have to check the motherboard in this case. <br /> <p><b>Problem with my battery. 100% to about 40% the battery discharging normally then suddenly from 40% it drop directly to 2%.</b><br /> <p><b>Q.</b> When I use only on battery, from 100% to about 40% the battery discharging normally (last about 1 hour) then suddenly from 40% it drop directly to 2%.<br />When I plug the AC cord, it won't directly charge (the charge LED is still not on). After 10 to 20 minutes it then starts to charge the battery (the indicator say that it can be charged to 100%).<br />If I turn-off the laptop and then charge the battery, it won't also directly charge but the delay is much shorter (maybe just about 1-2 minutes).<br />Is this the sign of a bad battery (when hot it can't be charged?) or maybe a bad AC adapter (not enough power to charge the battery when the laptop is turned on?)<br />Note that this symptom is always repeating when I use the laptop.<br /> <p><b>A.</b> From the first part of your complaint description I can see that you have a bad battery. The percentage might vary, but the process of discharging is the same - the battery discharges fine until some point and then the remaining charge suddenly drops to the minimum. You'll have to replace the battery.<br />I'm not sure about the second part. Probably it's a battery related problem too. Just in case check if there is a newer version of BIOS available for your laptop. If you find one, upgrade the BIOS. <br /> <p><b>The battery is 100% charged but it will die within a few minutes as soon as the laptop is unplugged.</b><br /> <p><b>Q.</b> When I unplug the power it will run off the battery, the battery icon says it is 100% charged and I have 2+ hrs remaining, but within a few minutes I get the "critical battery level" message and it will die. When I plug it back into AC power the battery charge light comes on (and will remain on for over a hour), but I will have the same problem with it dying as soon as it is unplugged. Do I need a new battery?<br /> <p><b>A.</b> It looks like you have a bad battery. Here are some behaviors typical for a dying laptop battery:<br />1. The battery charges normally (according to the battery icon) but as soon as you unplug the laptop, it dies almost momentarily.<br />2. The battery charges normally. When you unplug the laptop, it discharges normally until some point and after that point starts discharging very fast. For example it might take 10-15 minutes to discharge from 100% to 80% and then it discharges from 80% to 0 for 2-3 minutes. <br />

on Mar 15, 2011 | Computers & Internet

Tip

AC Adapter issues Q & A.


<p><b>Laptop switching to battery while connected to AC adapter</b><br /> <p><b>Q.</b> While turned on, the laptop will switch to battery power even if connected with the AC adaptor (sometimes during boot-up, or after a while) until the battery drains out, he then goes to hibernation (the battery light is off). If no battery in the laptop, it will shut down, and the AC light will blink very fast. The battery (li-ion) will only charge up to 10%, where it then jumps right up to 100%, and will discharge from 100% to 90% then jump to 0%, go to hibernation, and fails to complete the process, shutting down. The adaptor makes a small "camera flash charging" sound, stabilizing at 19v. When charging, it repeatedly makes the "charging sound" Faulty AC adaptor? Or Faulty battery? Or Both?<br /> <p><b>A. </b>First problem: The laptop switches to battery power even with connected AC adapter. Most likely you have a faulty power jack. It's either broken or loose. It's a known issue with laptops and you can fix it by replacing/resoldering the power jack or relocating it outside laptop case.<br /> <p>It also could be a problem with the power cord. Find a multimeter and check the AC adapter. See if the power cuts off when you jiggle the power cord. If it does, replace the adapter.<br /> <p>Second problem: The battery will discharge from 100% to 90% and then jump to 0%. It sounds like a bad battery.<br /> <p><b>Battery charging light is on even when power adapter is unplugged and laptop is stitched off</b><br /> <p><b>Q.</b>The yellow light for battery charging does not go even after switching the laptop off and power jack is disconnected. Battery does not charge at all with power source connected. <br /> <p><b>A.</b> First of all, try reconnection the battery if you haven't done it already.<br />The battery plugs directly into the connector attached to the motherboard. If the battery charging light stay on even when the power adapter is unplugged and the laptop is switched off, it's either bad battery or something is wrong with the motherboard. The only way to find the culprit is testing the laptop with another known good battery.<br /> <p>Also, you can try this. Remove the battery and plug in the power adapter. If the battery charging LED lights up even when the battery is removed, most likely you have a problem with the motherboard.<br /> <p><b>Battery charges only when the laptop is off</b><br /> <p><b>Q.</b> Bought a Laptop without AC Adapter. I noticed it would charge the battery OK when the laptop was off but once in windows it would not charge the battery.<br /> <p><b>A.</b> This is very important to choose the right AC adapter for your laptop. The output voltage MUST be exactly the same. If your laptop requires 18.5V you must use 18.5V adapter. The amperage should be the same or higher. If the laptop requires 4.74A adapter, you'll have to find an adapter which provides 4.74A or MORE. <br /> <p><b>While using AC adapter alone or battery alone, laptop works. While using them together, I am getting a problem.</b><br /> <p><b>Q.</b> While using AC adapter alone or battery alone, laptop works. However while using them together, laptop LED lights blinks and the power meter for battery drops down immediately to 0% critical level, whereas the battery LED indicator says it's full. I tried to unplug the AC adaptor while it went down to 0%, then the power meter for the battery came back to normal 85%.<br /> <p><b>A.</b> There could be a few different reasons why it happens:<br />1. It might be an issue with the BIOS. Make sure the laptop has the latest version of BIOS installed, update it if needed.<br />2. It might be a software related issue. If you have some kind of power management utility installed try uninstalling it and use Windows power management utility instead. Also I would try reinstalling the operating system if upgrading the BIOS or removing the power management utility does not help.<br />3. If you still experience the same problem even after upgrading the BIOS and reinstalling Windows, most likely you have a problem with the motherboard. Apparently the charging circuit is not working properly. I assume it's not a problem with the battery. You'll have to check the motherboard in this case. <br /> <p><b>Problem with my battery. 100% to about 40% the battery discharging normally then suddenly from 40% it drop directly to 2%.</b><br /> <p><b>Q.</b> When I use only on battery, from 100% to about 40% the battery discharging normally (last about 1 hour) then suddenly from 40% it drop directly to 2%.<br />When I plug the AC cord, it won't directly charge (the charge LED is still not on). After 10 to 20 minutes it then starts to charge the battery (the indicator say that it can be charged to 100%).<br />If I turn-off the laptop and then charge the battery, it won't also directly charge but the delay is much shorter (maybe just about 1-2 minutes).<br />Is this the sign of a bad battery (when hot it can't be charged?) or maybe a bad AC adapter (not enough power to charge the battery when the laptop is turned on?)<br />Note that this symptom is always repeating when I use the laptop.<br /> <p><b>A.</b> From the first part of your complaint description I can see that you have a bad battery. The percentage might vary, but the process of discharging is the same - the battery discharges fine until some point and then the remaining charge suddenly drops to the minimum. You'll have to replace the battery.<br />I'm not sure about the second part. Probably it's a battery related problem too. Just in case check if there is a newer version of BIOS available for your laptop. If you find one, upgrade the BIOS. <br /> <p><b>The battery is 100% charged but it will die within a few minutes as soon as the laptop is unplugged.</b><br /> <p><b>Q.</b> When I unplug the power it will run off the battery, the battery icon says it is 100% charged and I have 2+ hrs remaining, but within a few minutes I get the "critical battery level" message and it will die. When I plug it back into AC power the battery charge light comes on (and will remain on for over a hour), but I will have the same problem with it dying as soon as it is unplugged. Do I need a new battery?<br /> <p><b>A.</b> It looks like you have a bad battery. Here are some behaviors typical for a dying laptop battery:<br />1. The battery charges normally (according to the battery icon) but as soon as you unplug the laptop, it dies almost momentarily.<br />2. The battery charges normally. When you unplug the laptop, it discharges normally until some point and after that point starts discharging very fast. For example it might take 10-15 minutes to discharge from 100% to 80% and then it discharges from 80% to 0 for 2-3 minutes

on Jan 17, 2011 | Computers & Internet

1 Answer

New motherboard still no power


Remove the main battery and try again, next sub out the ram one at a time and test, I would sub out the power supply to be sure it is basically the only thing left.

May 07, 2012 | Dell XPS M1330 Notebook

2 Answers

My lenovo G550 appears not to charge when the charger is plugged in despite turning the mains power on and off to see if power is getting though and the blue neon light showing on the mains...


Hi m529,

I see you are having issues with you G550 charging.

You mentioned that the light on the charger is lit up but then it suddenly switches Off, and you also mentioned that the charge still has a light but the power is somewhat low despite of a fully lit up charger Light.

Have you tried draining the power from the system?

  • Remove the battery and the Charger or AC Adapter as well call it from the G550 then press and hold down the power button for 10-15 seconds to drain power from the system motherboard.
  • Once drained connect the AC adapter but do not connect the battery yet, then turn the Laptop ON to see if the system will power ON using the AC adapter/Charger if it powers up then there is no problem with the AC adapter/charger.
  • After testing the AC adapter if it is working power down the Laptop doing a normal shut down.
  • Once shut down or turned Off insert the Battery back in the Laptop then turn the Laptop ON using the battery only without the AC adapter/charger see if the system will turn ON using the Battery only.
  • If the Laptop powers On using the battery alone with out the AC adapter then the battery is most likely working as well on the issue.
  • Now power down the Laptop then connect the AC adapter to the Laptop with the Battery in the Laptop as well then turn the system ON again see if the problem will Occur again having the battery and the AC adapter/charger if the Problem happens with both Battery and AC adapter on the Laptop then the problem is the Motherboard, most probably the motherboard is having issues relaying power from the AC adapter to the battery and may be sent to the Depot for repairs.
I suggest that you call Lenovo for further information about your system, if you still have warranty and is still in the one year period then your system will be covered for any repairs needed - you can call @ 1 877 453 6686 for troubleshooting, you will be asked for a serial number Located underneath the Laptop on a small white sticker that states s/n meaning serial number.

I hope that this Helps.

Have a nice day,

mvincentc

Jun 18, 2011 | Lenovo G550 PC Notebook

Tip

AC Adapter issues Q & A.


Laptop switching to battery while connected to AC adapter
Q. While turned on, the laptop will switch to battery power even if connected with the AC adaptor (sometimes during boot-up, or after a while) until the battery drains out, he then goes to hibernation (the battery light is off). If no battery in the laptop, it will shut down, and the AC light will blink very fast. The battery (li-ion) will only charge up to 10%, where it then jumps right up to 100%, and will discharge from 100% to 90% then jump to 0%, go to hibernation, and fails to complete the process, shutting down. The adaptor makes a small “camera flash charging” sound, stabilizing at 19v. When charging, it repeatedly makes the “charging sound” Faulty AC adaptor? Or Faulty battery? Or Both?
A. First problem: The laptop switches to battery power even with connected AC adapter. Most likely you have a faulty power jack. It’s either broken or loose. It’s a known issue with laptops and you can fix it by replacing/resoldering the power jack or relocating it outside laptop case.
It also could be a problem with the power cord. Find a multimeter and check the AC adapter. See if the power cuts off when you jiggle the power cord. If it does, replace the adapter.
Second problem: The battery will discharge from 100% to 90% and then jump to 0%. It sounds like a bad battery.
Battery charging light is on even when power adapter is unplugged and laptop is stitched off
Q.The yellow light for battery charging does not go even after switching the laptop off and power jack is disconnected. Battery does not charge at all with power source connected.
A. First of all, try reconnection the battery if you haven’t done it already.
The battery plugs directly into the connector attached to the motherboard. If the battery charging light stay on even when the power adapter is unplugged and the laptop is switched off, it’s either bad battery or something is wrong with the motherboard. The only way to find the culprit is testing the laptop with another known good battery.
Also, you can try this. Remove the battery and plug in the power adapter. If the battery charging LED lights up even when the battery is removed, most likely you have a problem with the motherboard.
Battery charges only when the laptop is off
Q. Bought a Laptop without AC Adapter. I noticed it would charge the battery OK when the laptop was off but once in windows it would not charge the battery.
A. This is very important to choose the right AC adapter for your laptop. The output voltage MUST be exactly the same. If your laptop requires 18.5V you must use 18.5V adapter. The amperage should be the same or higher. If the laptop requires 4.74A adapter, you’ll have to find an adapter which provides 4.74A or MORE.
While using AC adapter alone or battery alone, laptop works. While using them together, I am getting a problem.
Q. While using AC adapter alone or battery alone, laptop works. However while using them together, laptop LED lights blinks and the power meter for battery drops down immediately to 0% critical level, whereas the battery LED indicator says it’s full. I tried to unplug the AC adaptor while it went down to 0%, then the power meter for the battery came back to normal 85%.
A. There could be a few different reasons why it happens:
1. It might be an issue with the BIOS. Make sure the laptop has the latest version of BIOS installed, update it if needed.
2. It might be a software related issue. If you have some kind of power management utility installed try uninstalling it and use Windows power management utility instead. Also I would try reinstalling the operating system if upgrading the BIOS or removing the power management utility does not help.
3. If you still experience the same problem even after upgrading the BIOS and reinstalling Windows, most likely you have a problem with the motherboard. Apparently the charging circuit is not working properly. I assume it’s not a problem with the battery. You’ll have to check the motherboard in this case.
Problem with my battery. 100% to about 40% the battery discharging normally then suddenly from 40% it drop directly to 2%.
Q. When I use only on battery, from 100% to about 40% the battery discharging normally (last about 1 hour) then suddenly from 40% it drop directly to 2%.
When I plug the AC cord, it won’t directly charge (the charge LED is still not on). After 10 to 20 minutes it then starts to charge the battery (the indicator say that it can be charged to 100%).
If I turn-off the laptop and then charge the battery, it won’t also directly charge but the delay is much shorter (maybe just about 1-2 minutes).
Is this the sign of a bad battery (when hot it can’t be charged?) or maybe a bad AC adapter (not enough power to charge the battery when the laptop is turned on?)
Note that this symptom is always repeating when I use the laptop.
A. From the first part of your complaint description I can see that you have a bad battery. The percentage might vary, but the process of discharging is the same – the battery discharges fine until some point and then the remaining charge suddenly drops to the minimum. You’ll have to replace the battery.
I’m not sure about the second part. Probably it’s a battery related problem too. Just in case check if there is a newer version of BIOS available for your laptop. If you find one, upgrade the BIOS.
The battery is 100% charged but it will die within a few minutes as soon as the laptop is unplugged.
Q. When I unplug the power it will run off the battery, the battery icon says it is 100% charged and I have 2+ hrs remaining, but within a few minutes I get the “critical battery level” message and it will die. When I plug it back into AC power the battery charge light comes on (and will remain on for over a hour), but I will have the same problem with it dying as soon as it is unplugged. Do I need a new battery?
A. It looks like you have a bad battery. Here are some behaviors typical for a dying laptop battery:
1. The battery charges normally (according to the battery icon) but as soon as you unplug the laptop, it dies almost momentarily.
2. The battery charges normally. When you unplug the laptop, it discharges normally until some point and after that point starts discharging very fast. For example it might take 10-15 minutes to discharge from 100% to 80% and then it discharges from 80% to 0 for 2-3 minutes.

on Jun 12, 2010 | Computers & Internet

2 Answers

Hi, my laptop crashes when the ac adaptor is plugged in yet it will charge the battery fine when the laptop is shut down.


Problem description: The laptop shuts off when AC power adapter is plugged in. The laptop works fine on battery power but as soon as you connect it to AC adapter, the laptop turns off.
Possible cause: 1. Power adapter failure.
2. Motherboard failure.
Possible troubleshooting steps and repair solution: First of all, test the power adapter. Make sure the adapter outputs correct voltage. It's possible that the output voltage is not correct and the laptop shuts down to prevent the damage. Test your laptop with another known good power adapter.
If the problem still exists, even after replacing the adapter, most likely it's the motherboard failure. Replace the motherboard.

Resource: Acer Laptop AC Adpaters

Mar 20, 2011 | Acer Computers & Internet

1 Answer

When I put my adapter inside for charge my laptop turns off and the light is on saying that is charging but its doing nothing pls help. Regards


Read the article below, may it will help.
Laptop shuts off when AC adapter plugged in

Possible cause:1. Power adapter failure.
2. Motherboard failure.
Possible troubleshooting steps and repair solution:First of all, test the power adpater. Make sure the apdapter outputs correct voltage. It's possible that the outup voltage is not correct and the laptop shuts down to prevent the damge. Test your laptop with anohter known good power adapter.
If the problem still exists, even after replacing the adapter, most likley it's the motherboard failure. Replace the motherboard.

Jan 09, 2011 | Toshiba Tecra M5-384 Laptop AC Power...

2 Answers

Green light on ac charger goes out when i plug it in to lap top


This indicates a short in the computer or power supply. The power supply senses the problem and shuts itself off. Does the laptop run at all? More info. is needed to correctly solve your problem. Send me a message and I will help you out. Phil

Dec 09, 2009 | Dell Inspiron 1501 Notebook

1 Answer

Gateway Laptop M350WVN- not booting at all


it may need to be left on charge for a while...
when u first boot by pressing power wait for a minute or so and press and hold power button til shut down then try reboot..also try boot from disk....need to distinguish whether motherboard or software issue.

Feb 05, 2009 | Gateway Computers & Internet

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