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What type of phone is this? Most home phones have a setting in them to adjust the number of rings. Retrieving voice mails requires the voice mail be set up first. To assist you further, please provide more details.
If you subscribe to a voice mail service, you can use your phone to access your voice mailbox. The new message LED on the handset flashes and appears in the handset display whenever you have messages waiting in your voice mailbox. When you subscribe to the service, your voice mail provider provides you with the access number and the required voice mail signaling tone. You can use your phonebook to store the access number
If you have voice mail on a land line as opposed to your cellular phone, you shouldn't have an icon on your cellular phone to retrieve any but the voice mail on your cellular account. If there is a special phone number that you call to retrieve your land line voice mail, then dial it, and enter whatever codes are required to retrieve your land line voice mail.
It is telling you that the voice mail ports are busy and can not take another call in to the voice mail system. If the port the does not clear up after a min or two then reset the voice mail system . Unplug the power cord from the wall and let it set for a min , then plug it back in and wait about 5 min for the system to come back up , that should free up the ports .