Question about Logitech Harmony 880 Universal Remote Control

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Logitech remote giving System Error 1 replace Battery

Replacing the batteries doesn't solve the problem

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I would suggect calling/emailing in to logitech. this is a memory issue with the remote

Posted on Apr 20, 2010


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1 Answer

Remote control shows a battery/yellow ray. Doesn't work

You may need a new battery. There is an issue with Harmony One remotes where if you leave it on the charger too much, the plastic casing of the battery can expand and cause issues with the remote not getting power. I had this issue happen to my Harmony One, and I called Logitech and they replaced the remote.
Even if that is not the issue, you can buy a new battery to see if that helps. You can get a battery by calling their sales line which is 1-800-231-7717.
Hope that helps.

Jul 20, 2011 | Logitech Harmony One Advanced Universal...

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Getting the System 1 Error: 1 disconnect USB, 2 take batteries and re insert. Does not solvw problem. Also tried holding down the OFF switch and then plugging in the cable to my PC USB port, then tried...

Hi. Sadly I have some bad news for you. "System error 1" on a Harmony remote means that there is a hardware failure in the memory module of the remote. This can not be fixed by updating the firmware. When I contacted Logitech about this issue in the past, they replaced my remote because it was still in warranty, I would advise getting in contact with them to get it sorted out.

Jul 11, 2011 | Logitech Harmony 670 LCD Remote Control

1 Answer

Not functioning,message showing welcome to remote

This error message indicates that there is a button on your remote that is stuck down. Please do the following to get your remote working again: 1. Remove the battery from the remote.
2. Push in, and massage each button to ensure that it is not stuck down.
3. Replace the battery, and connect the remote to your computer.
4. Click 'Update Remote.'

Jun 23, 2010 | Logitech Harmony 520 LCD Remote Control

1 Answer

Logitech harmony remote 890 battery and new battery door the clip

If you live in the US, you can call the Logitech Sales Line at 1-800-231-7717 to buy a new battery cover and battery.
If you're from somewhere else let me know and I will tell you how to get replacement parts.

Feb 08, 2010 | Logitech Harmony 890 LCD Remote Control

1 Answer

My logitech H628 Harmony remote displays System Error a message


Unfortunately, system error one is apparently a hardware issue. It means something about the memory being lost in your Harmony Remote. I had to get a replacement Harmony Remote from Logitech but you would have to see if you are still in your warranty period!!!

I hope you are so you can get a replacement!!! =)


Nov 28, 2009 | Logitech Harmony 880 LCD Remote Control

1 Answer

The unit displays the error message "System Error 1" and "1. Disconnect form USB 2. Remove and re-insert batteries". I've done that and can't get error message to go away. The remote seems frozen.


I had this same issue and when I contacted Logitech, they told me it was a memory failure and I needed a replacement harmony remote. I was still under warranty so I got a replacement.

I would advise you contact Logitech to see if you are still in your warranty period so you can get a replacement!


Oct 29, 2009 | Logitech Harmony 676 LCD Remote Control

2 Answers

How to buy a battery cover for harmony remote


I had to get a replacement battery cover from the Sales Department through Logitech. Their toll free number is 1-800-231-7717.

I hope this helps!!!


Oct 27, 2009 | Logitech Harmony 550 Remote Control

1 Answer

Harmony 890 remote has no display but still has functionality


I had this same issue with my Harmony Remote. Logitech sent be these steps and they got it working right!!!

1) Remove the battery from the Harmony Remote for 10 seconds and reinsert it. If this does not resolve the issue, please continue troubleshooting.
2) Ensure you have the latest version of the Harmony Remote Software (7.7).
3) Update the firmware on the Harmony Remote. The following link shows how to complete this task:
4) Try putting the Harmony Remote in safe mode and complete the firmware update again. The following are the steps to accomplish this:
a) Remove the battery from the Harmony Remote.
b) Press and hold the power button while reinserting the battery into the Harmony Remote.
c) To get out of safe mode, remove the battery for 10 seconds and reinsert it into the Harmony Remote.

I hope this gets the display on your Harmony Remote working too!!!


Oct 07, 2009 | Logitech Harmony 890 LCD Remote Control

3 Answers

Flashing Lights and No Sound

I am 100% sure the battery is dead.
Opening my mm50 I find that the small 2"X 1/4" battery is attached to the back, very near the charging socket. The battery is connected to the circuit board through a small plug-socket arrangement - no soldering here like iPod. So, it would not be difficult to replace it by a DIY enthusiast. But it would be difficult to find this non-standard replacement battery. Better leave the job to Logitech service, they'd would certainly replace it on charge basis.
=Subhas Chatterjee=

Feb 25, 2008 | Logitech Inc MM50 Portable Speakers iPod...

3 Answers

System error

I just talk to Logitech's support and they showed me how to reset the memory.
  1. Take the batteries out
  2. Hold down the 'Off' button and connect the USB to the computer
  3. The screen on the remote will read that you are in 'Safe' mode
  4. Update the Firmware
  5. Unplug the USB and put the batteries back in the remote
It should work now.

Oct 23, 2007 | Logitech Harmony 670 LCD Remote Control

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