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Here some solutions for your problem + a link to the user manual.
**Selecting the Ring Tone and Volume Your phone has five different ringer tone/volume combinations you can choose from. To select the ringer: 1) With the phone in standby, press [vol/ / ] or [vol/ / ]. 2) The phone will sound the different ring tones at different volumes. To turn the ringer off, select RINGER OFF. 3) When the phone sounds the ring tone and volume you wish to use, press [end].
**Temporarily Mute Ringer If the handset is off the base while an incoming call is ringing, simply press [end] to mute the incoming ring. The ringer will sound with the next incoming call. Note: You can only mute the handset ringer if the handset is off the base when the phone starts ringing. Adjusting the Earpiece.
**Here is also a link to the phone manual http://www.uniden.com/pdf/EXI4561om.pdf
Hi. First thing, you can check your sound settings, by tapping Star Menu, then Settings, then Sounds & Notifications, and through that page, you can check if your incoming call alert is on (just sound, or vibrate and sound), you can try to change the ringtone to see if your current ringtone is damaged or not. (Since other sounds are alright, there shouldn't be any problem in your hardware or in the sound volume levels) Hope this helps.