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HP 4220 control panel displays 13.20.00 jam in rear door

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2 Answers

How to clear paper jam?


How to clear the jam depends on where the jam is.

If the Jam is in Tray 1:
1. If you can see the jammed sheet, remove the jammed sheet by pulling it straight out.
2. If you cannot see the jammed sheet, open the tray 1 door and pull out tray 2.
3. Push down on two tabs to release the tray 1 panel.
4. Remove the jammed sheet by pulling it straight out.
5. Push up on two tabs to replace the tray 1 panel.
6. Replace tray 2.

If the Jam is in Tray 2:
1. Pull out tray 2 and place it on a flat surface.
2. Remove the jammed sheet by pulling it straight out.
3. Replace tray 2.
4. Press OK to continue printing.

If the Jam is in the Fuser area:
1. Open the rear door.
2. Remove any jammed sheets.
3. Close the rear door.

If the Jam is in the Output Bin:
1. Look for jammed paper in the output bin area.
2. Remove any visible media
3. Open and then close the rear door to clear the message.

It is possible that the paper may tear when clearing the jam. Be sure to clear any paper fragments that tear off.

Dec 16, 2010 | HP LaserJet CP1515n Printer

1 Answer

Printer says to clear paper jam and press OK there is no paper jam


If the HP All-in-One has a paper jam, first check the rear door. If the jammed paper is not
in the rear rollers, check the top door.

To clear a paper jam from the rear door
1. Turn off the HP All-in-One.
2. Press in the tab on the rear door to release the door. Remove the door by pulling it
away from the HP All-in-One.
CAUTION: Trying to clear a paper jam from the front of the HP All-in-One can
damage the print mechanism. Always access and clear paper jams through the
rear door.

Page 148 of manual here will show you more info as well as photos on hoto.

If you are satisfied with my answer, be sure to click on the "Thumbs-Up". If you have further questions, please feel free to ask them. Thanks for using our service!

May 01, 2010 | HP Photosmart C8180 All-in-One InkJet...

2 Answers

The printer is constantly sending a message- 'paper jam'


HP Officejet 7200, 7300, and 7400 Series - 'Paper Jam: Clear jam, and then press Enter' Message Displays on the Control Panel Display
Issue
During printing, the paper becomes stuck in the all-in-one and the error message 'Paper Jam: Clear jam, and then press Enter' displays on the control panel display.
Solution
Use the following instructions to clear a paper jam from the product:
Step one: Check for and remove any loose paper from the In tray
Do not try to remove jammed paper from the In tray. First remove any loose paper from the In tray to avoid worsening the jam.
CAUTION: Always try to remove jammed paper from the back of the printer first to avoid mechanical damage.
Step two: Clear the jam from the back of the printer
Follow these instructions to clear jammed paper from the back of the product. If the product is equipped with a two-sided printing accessory, skip to that section.
Remove the rear access door to clear the paper jam

1. Remove the rear access door by pressing the buttons on the side of the door and pulling it toward you.
Figure 1: Removing the rear access door
Rear access door
2. Gently pull the jammed paper out of the rollers.
WARNING: If the paper tears while removing it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the product. If all the pieces of paper are not removed from the product, more paper jams might occur.
3. Replace the rear access door. Gently push the door into the all-in-one until it snaps firmly into place.

Remove the two-sided printing accessory to clear the paper jam

1. Remove the two-sided printing accessory by pressing in the buttons on the sides and then pulling the accessory toward you.
Figure 2: Removing the two-sided printing accessory
2. Gently remove any jammed paper.
WARNING: If the paper tears while removing it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the accessory. If all the pieces of paper are not removed from the accessory, more paper jams might occur.
3. Press the button on top of the two-sided printing accessory to open the door.
Figure 3: Opening the two-sided printing accessory door
4. Gently pull the jammed paper out of the rollers.
5. Close the accessory door.
6. Reinstall the two-sided printing accessory.

Step three: Clear the jam from the automatic document feeder (ADF)

1. Remove the document feeder tray from the product by gently pulling it.
2. Lift the cover of the automatic document feeder by pulling it outward.
Figure 4: Lifting the cover of the automatic document feeder
Automatic document feeder (ADF) door
3. Gently pull the jammed paper out of the rollers.
WARNING: In the rare occurrence of a severe paper jam, you might need to remove the face plate from the front of the automatic document feeder and lift the pick assembly to remove torn pieces of paper from deep inside the automatic document feeder.
4. Close the cover of the automatic document feeder, and then reattach the document feeder tray.

Step four: Verify that the print carriage can move freely
Follow these steps to try to move the print carriage.
CAUTION: Do not force the print carriage to move if it is out of plain view or feels stuck. Forcing it may damage the printer.

1. With the product turned on, open the print cartridge access door. The print carriage might try to move into the access area. If so, allow it to move to that position.
2. Without turning off the product, unplug the power cord from the back of the product. Unplug the power cord from the power source. The power cord must be unplugged to allow the parts to be moved by hand and to reset the paper feed mechanism, without the risk of an electrical shock.
3. Looking in through either the print cartridge access door or the output paper tray, make sure the print cartridges are locked into the carriage and have not come loose. Also, make sure that there are no obstructions under or around the carriage to block it from moving.
4. Make sure the print carriage can move freely across the width of the product by gently pushing the carriage to the left and then to the right. Clear any obstructions found.
You may have to reach through the output paper tray to access the print carriage.
5. Close the print cartridge access door and plug the power cord back to the back of the product. Plug the power cord into the power source.
6. Press the On button to turn on the product.

Step five: Reload and test the printer
After you have removed the jammed paper, make sure the product is still functioning properly.

1. Reload the product with plain paper.
2. Peform a self-test by pressing and holding the RESUME button on the control panel until the product begins printing. A test page prints.

Step six: Service the printer
If you have completed all the steps listed above and are still experiencing a problem, service the product.

Dec 30, 2009 | HP DeskJet 3745 Printer

2 Answers

Installed ROM into a working HP LJ 4200n, now it does not work, it displays errors "rear door jam" and "cover open".


Check that ALL of the covers / doors are closed completely. If they are not closed completely and securely, the safety switch will not close and the printer will not work - and displays the error. Since the error is "rear door jam" check the back of the printer...a door panel may have popped open while you were working on installing the memory.

Dec 01, 2009 | Office Equipment & Supplies

2 Answers

4355 papar jam error solution


THE PRINTERS MANUFACTURED BY HP ARE HAVING THIS PROBLEM IN COMMON ALL THE WAY. WE SHOULD TAKE FOLLOWING PRISCPRIPTIONS WHILE RUNNING THESE PRINTERS

1. LOAD PAPERS AT SOME DISTANCE FROM THE PAPER LIFTER THAT MEANS KEEP THE PAPERS SOMEWHAT BEHING YOU KEEP THEM
2. WHEN THE PRINTERS ARE OLD THEM GET THEIR PAPER LIFTER CHECKED AND TRY TO PRINT ONE PAPER AT A TIME.


THANKS

PROUD TO BE AN INDIAN

KAMAL DEV JHALLI

HAVE A GOOD DAY

Nov 25, 2009 | HP Officejet 4355 All-In-One InkJet...

2 Answers

Had a paper jam, fixed it. Now it won't print anything.


Follow these steps to resolve the paper jam. Remove any loose paper from the input tray. CAUTION: Do not remove jammed paper at this stage. This video supplements the instructions in this document. For best quality on dial-up connections, wait until the video has fully loaded before viewing. Flash Player from Macromedia is required to view this video. If needed, visit the Macromedia Web site (in English) to download and install Flash. Click here to go to the Macromedia Web site.
  1. On the rear of the product, press in the tab on the left side of the rear access door to release the door. Pull the door away from the product to remove it. Figure 1: Removing the rear access door c00442055.gif CAUTION: Do not try to clear a paper jam from the front of the product. Doing so can damage the print mechanism.
  2. Gently pull the paper out of the rollers. CAUTION: If the paper tears while being removed from the rollers, check the rollers and wheels for torn pieces of paper that might have remained inside the product. Loose pieces of paper will cause future paper jams.
  3. Replace the rear access door. Gently push the door forward until it snaps into place.
  4. Press OK to continue the current print job.
    • If the issue is not resolved , continue to the next step.
    • If the issue is resolved , you do not need to continue to the next step.
  • If these steps resolved the issue , there is no need to continue troubleshooting.
  • If the issue persists , continue to the next step.
Step three: Clean the rollers
  1. Turn off the unit, and then unplug the power cord.
  2. Press in the tab on the left side of the rear clean-out door to release the door. Remove the door by pulling it away from the unit.
  3. Wipe the paper rollers with a lint-free cloth lightly moistened with distilled or bottled water. Rotate the rollers with your fingers to clean all the way around. Figure 2: Cleaning the paper rollers c00246512.jpg
  4. Allow the rollers to dry completely, and then replace the rear access door.
  5. Plug the unit back in and turn it on.
  • If these steps resolved the issue , there is no need to continue troubleshooting.
  • If the issue persists , continue to the next step.
Step four: Clear the jam from the automatic document feeder (ADF)
  1. Lift the cover of the ADF. Figure 3: Lifting the ADF cover c01391962.gif
  2. Gently pull the paper out of the rollers. CAUTION: If the paper tears when being removed from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the product. Loose pieces of paper will cause future paper jams.
  3. Close the cover of the ADF.
  • If these steps resolved the issue , there is no need to continue troubleshooting.
  • If the issue persists , continue to the next step.
Step five: Reload paper and test the All-in-One
  1. Reload plain, letter-size paper in the main tray.
  2. Press the Power button (c01324469.gif ) to turn the product on, if it is not already on.
  3. Press Setup .
  4. Press the right arrow button (c01185072.jpg ) until Print Report displays on the control panel, and then press OK .
  5. Press the right arrow button (c01185072.jpg ) until Self-Test Report displays on the control panel, and then press OK . The self-test prints.
  • If these steps resolved the issue , there is no need to continue troubleshooting.
  • If the issue persists , continue to the next step.
Step six: Service the All-in-One If you have completed all the steps listed above and are still experiencing a problem, service the product.

Jul 03, 2009 | HP Officejet 5610 All-In-One InkJet...

1 Answer

My hp 1315 all in one had paper jam


1. Remove any loose paper
a. remove any loose paper from the In tray and Out tray
b. press the cancel button (x) on the product control panel to clear the paper jam
2. Clear the jam from the back of the printer
a. press the Power button to turn off the product
b. unplug the power cord from the back of the product
c. remove the rear access door. turn the knob one quarter turn to the left, and then pull the door away from the product
d. gently remove the paper
3. Clean the rollers with a lint free cloth that is moist with water
4. Try printing again

Aug 07, 2008 | HP DeskJet 5652 InkJet Printer

1 Answer

HP ALL IN ONE PRINTER


Follow these steps to clear paper jam

Clearing paper jams
Paper jams can be real or false. The unit may report a paper jam even when there is no jammed paper. The solution to a real paper jam or a false paper jam is the same.
CAUTION:
Jammed paper must be removed using the rear access door with the power cord disconnected to avoid mechanical damage. Do not remove jammed paper from the front of the unit.
  1. Turn off the HP product and turn it around so the back of the unit faces you.
  2. Disconnect the power cord from the back of the all-in-one. The power cord must be disconnected to allow the paper feed rollers to turn freely.
  3. Locate and open the rear access door by pressing in on the left side tab and then pulling the door toward you.
Figure 2: Removing the rear access door

  1. Inspect the pressure rollers on the rear access door and verify that they are clean and turn freely. Clean the rollers if needed with a soft towel lightly moistened with water. If the rollers do not turn freely, replace the rear access door. Click How to Buy on this page to order replacement parts.
  2. From the rear access door opening, remove the jammed paper.
  3. Remove the remaining paper from the paper supply tray. Discard any paper that is damaged or crumpled and then re-stack and reload the paper into the paper supply tray.
  4. Reinstall the rear access door.
  5. Reconnect the power cord to the unit and turn the unit on.
Preventing paper jams
The following information will help prevent paper jams from occurring:
  • Never use paper that is torn or wrinkled.
  • If you are having problems using paper that has already been printed on once (recycling), replace it with new paper.
  • Remove and then reinstall the rear access door. Verify that the access door is fully locked in place. The paper can skew if the rear access door is not locked.
  • Every six months to one year, clean the paper feed rollers with a rag lightly moistened with water. Over time the paper feed rollers accumulate dust and do not function as well as they once did.
  • When printing envelopes, tuck the flap into the envelope and crease the folds before printing.

Jun 19, 2008 | HP OfficeJet 4255 All-In-One InkJet...

1 Answer

Clearing paper jam


Solution Use the following instructions to clear a paper jam from the HP All-in-One.
  1. Press in the tab on the rear clean-out door to remove the door. CAUTION: Clearing a paper jam from the top or front of the HP All-in-One can damage the print mechanism. Whenever possible, access and clear paper jams through the rear clean-out door. Figure 1: Pressing the tab and opening the rear clean-out door c00444711.gif
  2. Gently pull the paper out of the rollers. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the HP All-in-One. If you do not remove all the pieces of paper from the HP All-in-One, more paper jams are might occur.
  3. Replace the rear clean-out door and gently push it forward until it snaps into place.
  4. On the HP All-in-One control panel, press OK to continue the current job. NOTE: If the paper is still jammed, see the onscreen Troubleshooting Help that came with the HP Image Zone software.
  5. If the jam occurs again, check to make sure the paper type in the printer matches the paper type set in the printer driver properties

May 09, 2008 | HP Photosmart 2575 All-In-One InkJet...

3 Answers

Paper jam. we removed the major portion of it. bit of paper is inside. we can't find out that. display shows 13.20.00. we removed front and back except toner catridge. what we have to do.


Try this linke below.
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=411171&prodTypeId=18972&prodSeriesId=411171&objectID=c00642524

Or i cut and paste text, but you should view pictures. If you cannot get to it from link. Try typing "Paper jams alternating between front and back door" It should be first link from HP about a 3550.

document.tlSearch.tx.value=unescape("") s.gif s.gif
HP Color LaserJet 3500, 3550, and 3700 Series Printers - Paper Jams Alternating Between Front and Back Door Issue Description Customers may see paper jams error messages with no paper seen in the paper path. The message will alternate between check the front door and the back door. Workaround The release lever engagement tabs on the rear door can be bumped into the in-correct position. The purpose for this tab is to re-engage the fuser release levers as the rear door is closed. When one or both of these are left in the in-correct position the printer goes into a cycle of alternating between a "Jam in the Front Door" message and "Jam in the Rear Door" message. There is no paper present in the paper path when this happens. When a customer gets the "Jam in the Front Door" message and opens the front door, no paper is found. After the customer closes the front door, they get the "Jam in the Rear Door" message. When they open the rear door, find not paper (even pull out the fuser), and close the rear door, they get the "Jam in the Front Door" message. This cycle will continue

Placing both engagement tabs in the "Correct" position solves the problem and allows the print job to continue.for as long as the customer is willing to keep checking.

Sep 27, 2007 | HP LaserJet 3550 Printer

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