Question about HP Photosmart 2610 All-In-One InkJet Printer

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I can not scan from my 2610xi photosmart printer. Says I need to install the software. HELP!!

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Have you tried updating the drivers from HP's website? I know when I recently upgrade my Internet Explorer it for some reason messed with the software I had installed for the HP Photosmart 2610. I reinstalled the software and uploaded the most recent drivers and eventually got everything to work fine again. So I am wondering if maybe one of the patches/upgrades the Microsoft sends down may have messed with your software as well....Hope that helps.

Posted on Jun 16, 2009

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Posted on Jan 02, 2017

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My hp photosmart 2610xi


You are missing the scanning file for your printer software. I suggest reinstalling your software that came with the printer. This should solve the problem.

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Hp photosmart 2610xi does not scan.


Remove all hp software and drivers from control panel>add remove programs. Then go to control panel>system and go to hardware and then device manager, then delete your printer/scanner from the list by right clicking and 'uninstall'. Then restart, and make sure you printer/scanner is unplugged and off. Then once your computer restarts go to hp's website and make sure you selected the right country (at the top), then go to support & drivers and download the software/drivers that are for your printer/scanner. Once drivers/software is install, then connect printer (or follow installation instructions, if different)

Also, just to make sure, plug it in a different USB port (after the reinstallation) incase the old drivers are stuck on the computer somewhere. Drivers usually/sometimes are associated with a specific usb port and will reinstall when plugged in a different port.

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Uninstall the printer then reinstall it. the software went bad,biut it wil have to uninstall first. The other option is to disconnect and uninstall within windows itself, the reinstall. 

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1 Answer

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Try and download the drivers for Vista on the HP website. This is the link : http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=2093&lc=en&cc=cz&dlc=cs&product=421134⟨=cs

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Hp has a new driver package available from its website. However, it's best to install the basic printer driver under vista, as the software package does not work properly (even though it says it's for vista).

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