Question about Xante Ilumina® 502 Laser Printer

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Spots getting spots on sheet in one certain area, replaced drum [magenta] 30 days ago, cleared up but now doing same thing

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Whit spots or magenta spots? try different toner

Posted on May 07, 2014


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Magenta toner showing up in 2 dots on paper printed from Aficio MP C3000. Replaced Magenta toner, but dots have not faded. What do we need to clean, and what do we use to clean it? Thank you.

If it's a repeating defect, as in you see the same spots at an exact same distance multiple times on one page then it sounds like you have some debris on the Magenta Drum,
here's a page from Precision Roller for a replacement. (This is more to show you a picture of it than suggesting you replace it which is last resort.. expensive!)

The drum is a photosensitive metallic roller that effects the image quality,
if you remove the drum and examine it you should be able to see the spots on the roller.
You should have a drum for each color so it would be near the magenta toner cartridge.

The drum is very well.. delicate, do NOT touch the drum with any chemicals, do NOT touch the drum with your bare hand, and also do NOT expose the drum to light for an extended period of time.
You can use a Q-tip to very carefully remove the spots if you find them or you could also use a can of compressed air.
If you do not see the spots you may or may not be able to actually turn the gear to move the roller. If it seems difficult then don't force it, try putting it back in the machine print a page and remove it and hope you can see the debris on the exposed portion.

Did this help? Don't forget to leave me a positive review if it did! Good luck! :)

Jun 08, 2011 | Ricoh Office Equipment & Supplies

2 Answers

I am getting white specks on all four colors on my phaser 8500 and some black smudges. I just did a smudge clean and it helped, but it didn't clear it.


Try a laser printer roller cleaner (paper sheets), like PathKleen or Perfect Data. You may need to run sheets through several times before the cleaning is complete. Do not use a sheet more than once.

Hope this helps.

Feb 03, 2011 | Xerox Phaser 8500/SN Color Laser Printer

1 Answer

Xerox dc12, it looks like there is less and less mangenta

Several things can cause that.
A dirty laser window on the Magenta. The Charge may be dirty, the drum is the most likely cause, it would be bad. Or your developer may need replaced.
In order , 1 Laser window, 2 Drum. 3 Charge wire or roller, 4 Developer.

Feb 20, 2010 | Xerox DocuColor 12 Printer

1 Answer

Oki 5150 color are not print right

You need to replace the magenta drum. Just because there is life left; it's possible it is scratched. Also, take a cotton ball dip in alcohol and wipe the LED's off when the cover is open; those black things that are hanging down from the cover. Also, make sure your drums are installed in the proper spots (magenta in magenta slot). If the toner "rubs off" after it prints... then the fuser is defective.

Jun 25, 2009 | OKI C5150n Led Printer

2 Answers

Hp 4650n

There is not clean cartrige button.
If you want you can try to remove the cartridge and clean it with a paper towel, and see if that helps get you to 300 more sheets, if not I would replace it.

Aug 12, 2008 | HP LaserJet 4650 Color Printer

1 Answer

Change drum soon will not clear after new drum inserted

This machine is reset with a plastic sheet that come in the new drum unit. When the drum is inserted for the first time, the sheet slides out and trip the exit sensor in a certain way. Then the counter is cleared. If you still have this clear plastic sheet, then you can reinsert it into the top of the drum unit and try it again.

Jun 30, 2008 | Brother MFC 4800 All-In-One Laser Printer

2 Answers

Bizhub C451

It could be a couple of things with the toner, magenta drum might not be taking the toner off, or the transfer belt. The best thing to do is get a hold of the Konica/Minolta Rep in your area.

Jun 27, 2008 | Office Equipment & Supplies

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