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The door isn't lining up right when it's closed. I suspect you have been putting heavy stuff on the door racks, like several 2 liter soda bottles or gallon jugs of milk. Over time the door will sag from the weight until it won't stay closed.
i just had this problem with a jenn air range i was repairing, installed new hinges door closed fine, heated oven hit 200 degrees and light came on (door opened slightly) as per techline I shimmed the hinge reciever to make a bit tighter. sure enough!!! been 3 weeks she hasnt called back yet (and trust me if it didnt work she would!.. call the tech back and have him call the tech line while in home
Most modern fridges have these small plastic knobs [usually both top and bottom]. They are usually only COVERS for threaded mounting holes so that the fridge/freezer doors can be mounted for either left OR right opening ... ok They are generally around 1/2" [13mm] in diameter x 1/8" [3mm] in height.
They also help support the door [when it is closed] and prevent any "sagging" and/or mis-alignment or distortion of the fridge door which [these days] can be quite heavy when fully loaded.
If your door sags it means the bushings in the door hinge are worn out, but there is a way to adjust it without replacing the hinges if they aren't too bad. If you open your door there are bolts that attach the door hinges to the A-Pillar, most of the time they are accessable from the outside. First get a car jack and position it under middle edge of the open door, put a small piece of wood on the jacking point to protect the door. Loosen the bolts to the hinges and raise the jack so it raises the door up. tighten the bolts on the hinges back up and open and close the door to determine if the door was raised enough to eliminate the sagging.
When the door is opening the chain on one side of the rail is pulled tight and the opposite side sags. It is just the opposite when the door is closing. It could be the sagging side is rubbing against the door but it seems you would have seen this. Also the chain shouldn't have grease on it. Just a light coat of lubricant from the factory. You might try tightening the chain just a tad.
You are probably having either spring or lift cable troubles with the door since it is so heavy. A bad running door can strip the gears quicker than anything though. You will have to look inside the unit to see. Thanks BB
If the chain is adjusted properly the chain will sag slightly on one side when the door is closed and on the other side when it is open. It should not sag enough that it is dragging on the T-rail. You can adjust it at the trolley. If you over tighten it you will hear a clicking sound when the opener opens or closes.
Even if you do not realise it most people lean on the door as they open it, to rectify with the door open but almost in the closed position lift the door by pulling up on the door catch end, this will straiten the hinge, very common problem