Replace dc27 brushbar

Hi Liz, it's Jack at Dyson.

Like most Dyson upright vacuums, DC27's brush bar is engineered to shut off for protection if something jams it. To check for any issues and to reset your machine, please follow the steps shown in our online Support guide:

http://www.dyson.com/support/dc27/dc27-tc/diagnosis-root-menu/redirect-to-check-clutch-dc27/check-clutch-dc27

I hope this helps. If you'd prefer to get in touch with the Dyson Customer Support team directly, you're welcome to call us 1-866-693-9766 (US), 1-877-397-6622 (CA).

Hi there, it's Jack at Dyson.

DC27's brush bar is powered by a belt engineered to last the lifetime of the machine in normal use. Unlike a conventional vacuum cleaner belt we wouldn't usually expect it to need replacing, and therefore it's not designed to be accessible to the User.

If your DC27's brush bar won't rotate this may be caused by something simple, and we should be able to help you resolve this with some simple troubleshooting checks over the phone.

When you have your machines easily to hand, please give the Dyson Customer Helpline a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

We'll look forward to providing further assistance.

Hi Anthony, it's Jack at Dyson.

I'm sorry to hear that the hose on your DC27 has torn. However this is a very simple part to fit and we'd be happy to talk you through doing this.

When you have your machine and replacement hose easily to hand, please give our experts a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

check the brushbar is turnig freely, if not it may be the bearings at the ends of brushbar siezed up and need replaceing, this link is for all spares for u4730
http://www.ereplacementparts.com/hoover-u4730-clean-and-light-signature-lightweight-vacuum-parts-c-37315_37337_37498.html

non clutch is 3 screws on bottom plate.
clutch model not replaceable. new clutch is 28.00
my no is 0800 294 4692 for replacement

Hi Marie,

I'm sorry to hear you're having difficulties with your DC27. If the machine seems harder than usual to push, please check the soleplate is clean and undamaged. This online Support guide may help in locating and removing the soleplate:

http://support.dyson.co.uk/support/dc27/dc27-all-floors/my-machine-is-not-working/my-machine-is-dropping-debris-from-the-base/strong-suction/yes/is-the-soleplate-damaged

If there is a build-up of dirt on the outside of the soleplate, you can clean it by wiping it with a damp cloth - please ensure it's completely dry before replacing it on the machine.

If you find this doesn't resolve the issue, please get in touch with us directly so we can provide further assistance. You can call us on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Hi there,

I'm sorry to hear you're having difficulties with your DC27. If the suction relief valve is activating, you may have a blockage in the cleaner, and you may need to give the filter a wash. The easiest way to locate and remove any blockages is to follow the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=1344&product=DC27-TC

In normal use, the filter should be washed at least once every 3-6 months. Use cold water without detergent, and allow at least 24 hours for it to dry completely before replacing it. For further guidance, please see the video linked below:

http://www.dyson.com/support/help.asp?article=1466&product=DC27-TC

I'm confident this should resolve your issue. However, if you'd like any further help or advice, please give us a call free on 08002980298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Online Customer Support

Hi there,

DC27 is fitted with a brush control system which doesn't use conventional replaceable belts. If you're concerned about the cleaner's performance, please get in touch with us directly so one of our experts can run through some troubleshooting checks over the phone with you. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.

Kind regards,

Jack
Dyson Customer Service

HI, Thanks for contacting the FixYa team.

1. Plastic Burning Smell - This means that there is friction in a plastic part of your Dyson. The only place this will be coming from is the BrushBar. The brushbar has jammed somehow. The smell arises as the rubber belt is still trying to turn the plastic brushbar but the brushbar is not moving. To solve the problem you will need to unscrew the soleplate using a 2 pence piece, this is done by inserting the 2 pence piece into the 3 plastic screws on the underneath of the Dyson. Turn the screws a quarter anticlockwise. You can then remove the soleplate. You will probably see that there is a build up of debris by the brushbar. This is more common on The Animal version as pet hair mixed with dust gets stuck in here, especially if the machine has been used on a damp or wet surface. So clean this area out and then try manually rotating the brush bar in each direction. If you have been using the machine for too long with the burning smell then it is likely that your brushbar will be melted where the belt attaches to it. If this is the case then you will need to get a new brushbar. If the brushbar is not too damaged check that the belt has not broken. If the belt has not broken then replace the soleplate. Turn the screws a quarter in a clockwise direction. Should your belt be broken then please re-post and we will show you how to sort this. Thank you

check that the clutch switch is in the down postion. this turns the roller on and off.