Question about Dyson DC27 Bagless Upright Vacuum
How is this done?
Hi Roger, it's Jack at Dyson.
It would be very unusual for DC27's brush bar to need replacing in normal use. With the vacuum turned off and unplugged, turn the machine over and run a flat edge (such as the edge of a business card) across the opening of the soleplate. As long as the bristle tufts make contact with the edge of the card, the brush bar will still work effectively.
It's also worth removing any threads, hair or other debris from the brush bar to ensure it's working effectively, as shown in the illustration below. Please note it's not necessary to remove the brush bar to clean it.
If you still feel the brush bar needs replacing, our experts are best placed to offer further advice. You can reach them directly by calling on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
Posted on Mar 25, 2014
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Posted on Jan 02, 2017
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1. Plastic Burning Smell - This means that there is friction in a plastic part of your Dyson. The only place this will be coming from is the BrushBar. The brushbar has jammed somehow. The smell arises as the rubber belt is still trying to turn the plastic brushbar but the brushbar is not moving. To solve the problem you will need to unscrew the soleplate using a 2 pence piece, this is done by inserting the 2 pence piece into the 3 plastic screws on the underneath of the Dyson. Turn the screws a quarter anticlockwise. You can then remove the soleplate. You will probably see that there is a build up of debris by the brushbar. This is more common on The Animal version as pet hair mixed with dust gets stuck in here, especially if the machine has been used on a damp or wet surface. So clean this area out and then try manually rotating the brush bar in each direction. If you have been using the machine for too long with the burning smell then it is likely that your brushbar will be melted where the belt attaches to it. If this is the case then you will need to get a new brushbar. If the brushbar is not too damaged check that the belt has not broken. If the belt has not broken then replace the soleplate. Turn the screws a quarter in a clockwise direction. Should your belt be broken then please re-post and we will show you how to sort this. Thank you
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