Question about Staples M5 Mailmate Shredder
The bin that holds the shredded paper will not pull out. I haven't used the shredder for a few months, but it worked fine in the past.
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Posted on Jan 02, 2017
Look down into the slot to see if the teeth are sharp. They should have little J-hook thingys that look like the teeth in your mouth. If it looks ok, give it some food to chew. If it burps it up, throw it away because its a junker and not worth your time.
Posted on May 12, 2010
I owe this to a Steve-EE.
Mine was the LED where the paper feeds. $1.69 for a 2 pack.
Posted on Jul 04, 2010
Yes you do need to oil the blades, but it is important to get the right oil. Most stores that sell shredders, like Staples Office Supply, also sell shredder oil. J.
Posted on Aug 01, 2010
These shredders have a "paper in" sensor. This is either optical or mechanical.
Sounds like the sensor is blocked and therefore "thinks" there is still more paper left, and this is why it keeps going.
Before you do anything UNPLUG THE SHREDDER.
The sensor is located about in the middle and at the level of the blades.
If it's mechanical, you should see a little finger, else it is electronic.
Shine a light in the area and you should be able to spot where the blockage is.
A shot with compressed ais usually gets rid of the offending particles.
After you're finished working on it, set it back securely on the basket and plug it in.
Posted on Feb 14, 2011
SOURCE: gears not working. paper
There are 6 holes on the underside of the shredder, corresponding to 6 screws that have to be unscrewed. One of the 6 has a gray round QC seal over it which you must break in order to access that last screw (in the center of the unit). The idea is that if you have broken this seal, then you've voided your warranty.
Posted on Mar 03, 2011
Tips for a great answer:
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Hi and welcome to FixYa, I am Kelly.
The manual is little help but you can find it here:
If you have a problem with your shredder, check the symptoms and remedies below.
If you cannot solve the problem this way, contact Black & Decker paper shredders
Do not open shredder head to attempt repair: It could expose
you to electric shock and will void your warranty.
- Check to see if bin is full. If bin is full, empty bin and
replace. Follow instructions under maintenance.
- Oil cutting cylinders.
Shredder squeaks, grinds or runs
- No action required. This is a self-Shredder continues to run for cleaning function.
1 or 2 seconds after shredding
has been completed.
- Make sure shredder is plugged in.
- Make sure power switch is in "Auto" position.
- Make sure bin is fully closed.
- Check to see if either bin is overfull which could result
in a jam. If so, empty.
- If you are unable to clear the jam, turn off and unplug
the shredder. Slowly and carefully pull the remaining
paper out. Forcefully removing the paper is likely to
cause irreparable damage to the shredder.
Shredder does not start or stops
HOW TO GET SERVICE:
Visit our website at www.blackanddeckershredders.com or call the toll free customer
service line at 1-800-297-5028.
® SKU #BD-10P
This product is designed to shred paper, staples, small paper clips, credit cards, CDs and DVDs.
It is not intended to shred large paper clips, continuous forms, adhesive labels, transparencies,
newspaper, cardboard or any other plastic other than credit cards. Using it for these purposes
is likely to cause irreparable damage. Please do not attempt to shred more than 10 sheets/1 CD
or DVD at a time. Shredder should not run more than 200 sheets/50 disks continuously. Items
should be centered and unit will begin and end shredding automatically. All disks should use
specific entry as noted on your shredder.
It is important to empty the waste bin regularly to ensure the smooth operation of the
cutting cylinders. The shredder will not operate when the bin is full. Regular oiling
is also necessary for proper performance. It is recommended to use the shredder oil
every few weeks.
Maximum running time: 3 minutes
Automatic cool-down period: 30 minutes
If you have any questions regarding the product, please feel free to
call toll-free 1-800-297-5028
Thanks for Choosing FixYa,
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