Question about Staples M5 Mailmate Shredder

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I have a Staples Mailmate XPL-Txc12m7a and cannot pull out the bin that holds the shredded papers. The blue light is on, so I know there is power.

The bin that holds the shredded paper will not pull out. I haven't used the shredder for a few months, but it worked fine in the past.

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6 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

  • 3 Answers

SOURCE: My shredder runs but won't grab the paper that I'm

Look down into the slot to see if the teeth are sharp. They should have little J-hook thingys that look like the teeth in your mouth. If it looks ok, give it some food to chew. If it burps it up, throw it away because its a junker and not worth your time.

Good Luck.

Posted on May 12, 2010

  • 1 Answer

SOURCE: Runs continuous when turned on, but stops when paper is inserted

I owe this to a Steve-EE.

Mine was the LED where the paper feeds. $1.69 for a 2 pack.
http://www.radioshack.com/product/index.jsp?productId=3107633

Posted on Jul 04, 2010

  • 10865 Answers

SOURCE: Each time I use my staples SPL-616X shredder all

Yes you do need to oil the blades, but it is important to get the right oil. Most stores that sell shredders, like Staples Office Supply, also sell shredder oil. J.

Posted on Aug 01, 2010

  • 300 Answers

SOURCE: Automatic switch does not shut off after shredding

These shredders have a "paper in" sensor. This is either optical or mechanical.
Sounds like the sensor is blocked and therefore "thinks" there is still more paper left, and this is why it keeps going.

Before you do anything UNPLUG THE SHREDDER.
The sensor is located about in the middle and at the level of the blades.
If it's mechanical, you should see a little finger, else it is electronic.
Shine a light in the area and you should be able to spot where the blockage is.
A shot with compressed ais usually gets rid of the offending particles.

After you're finished working on it, set it back securely on the basket and plug it in.

Posted on Feb 14, 2011

  • 1 Answer

SOURCE: gears not working. paper

There are 6 holes on the underside of the shredder, corresponding to 6 screws that have to be unscrewed. One of the 6 has a gray round QC seal over it which you must break in order to access that last screw (in the center of the unit). The idea is that if you have broken this seal, then you've voided your warranty.

Posted on Mar 03, 2011

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2 Answers

I dont have the original bin for an Infoguard SX100M. It runs if I hold it and push in the red button with a screwdriver. When I try to load the paper, the shredder doesnt grab it. Any fixes?


I can't imagine holding the red bin interlock button depressed with a screwdriver every time I wanted to shred something but hey, whatever works!

Your shredder does not grab the paper because an internal "page in" sensor is damaged, defective, or blocked by shredded residue.

Aug 10, 2016 | Shredder Office Equipment & Supplies

2 Answers

My shredder worked fine but now when I turn on it does not stop running and does not shred paper ?


Most shredders will have a shred and a reverse setting. Is it running in reverse? Has the bin been emptied? With the power off, you can remove the bin and manually pull excess shredded paper jammed in the cutting heads -watch out, sharp metal . Once cleared run single sheets for the first minute to help clear rollers.

Jan 05, 2015 | Shredder Office Equipment & Supplies

1 Answer

How do you remove the bin to empty the shredded paper?


Most bins pull out. However, if yours is stuck try using a stiff ruler between the top of the bin and front of shredder. Use the ruler to push down the shredding as you pull the drawer.

Oct 15, 2014 | Office Equipment & Supplies

1 Answer

Beeps and stops; doesn't stop when empty


As for your first part - It sounds like there is something wrong with the switch lever that moves to complete the electrical circuit to start the shredder. On every shredder I have seen, there is a little "bellows" linked up to this lever that pushes it back so the machine will shut off. Most of the time all you have to do is put another piece of paper in and let that get shredded and the shredder will stop afterwards. If not, then just use the main switch to turn the shredder off.
Second, the beeping during "mid-shred" sounds like a warning that the shredder is starting to overheat and shut down. If this is the case, just wait a few minutes to allow it to cool down and try to finish the shredding you have. I have found that if you feed a shredder a constant stream of paper to shred, this might cause the shredder to overheat.
Also, the shredder may get overloaded with pieces of the shredded paper. Here is the way to check on that:
1. UNPLUG THE ELECTRICAL CORD FROM WHEREVER YOU HAVE IT PLUGGED IN.
2. Lift the shredder from the bin and turn it upside down.
3. Look for an excessive amount of paper in the bottom of the shredder. If there is a lot, you can remove it in several ways. (Most likely the bin is quite full at this point.) Pull the majority of it out and put it in the bin. If there are pieces of paper that you can pull out with your fingers, use a tool (needle-nose pliers, serrated tweezers, a hemostat, etc.) to get those difficult pieces out.

Replace the unit on the bin making sure that it is the same way you took it off. In most cases (on the better shredders), there is a notch on the underside of the shredder that needs to be on top of a "nub" that is on the edge of the inside top of the bin. Unless that nub is aligned with the slot, the shredder will not work.

Apr 26, 2014 | Staples ID Armor IDX50B Shredder

1 Answer

Why is the fellowes blade still rotating even when there is no paper?


It is possible that a small shred of paper is lodged at the sensor underneath the cutting blade.
    • 1 Unplug the paper shredder. Empty the shreds from the collection bin. Pull as much stuck material as possible from the top and bottom of the shredder blades with pliers or use canned air and blow the edges of the blades.
    • 2 Place the paper shredder back on the collection bin base and plug the shredder back in. Rock the shredding direction back and forth between forward and reverse.
    • 3 Make two passes across the cutting blades while drizzling synthetic shredder oil. Switch the direction to forward to run continuously for one minute.
    • 4 Lower two sheets of clean paper into the shredder. The paper removes excess oil, metal fragments and debris from the cutting blades. Blast the blades with compressed air when you notice a build-up of small paper scraps that may cause a jam.

Sep 26, 2011 | Fellowes Intellishred PS-79Ci Shredder

1 Answer

Need owners manual for B&D paper shredder Model BD-10P. i have a jam


Hi and welcome to FixYa, I am Kelly.

The manual is little help but you can find it here:

http://media.homedics.com/IBs/bds/BD-10P_IB.pdf


Troubleshooting

If you have a problem with your shredder, check the symptoms and remedies below.

If you cannot solve the problem this way, contact Black & Decker paper shredders

Customer Service.

Do not open shredder head to attempt repair: It could expose

you to electric shock and will void your warranty.

- Check to see if bin is full. If bin is full, empty bin and

replace. Follow instructions under maintenance.

- Oil cutting cylinders.

Shredder squeaks, grinds or runs

below capacity.

- No action required. This is a self-Shredder continues to run for cleaning function.

1 or 2 seconds after shredding

has been completed.

Symptom Remedy

- Make sure shredder is plugged in.

- Make sure power switch is in "Auto" position.

- Make sure bin is fully closed.

- Check to see if either bin is overfull which could result

in a jam. If so, empty.

- If you are unable to clear the jam, turn off and unplug

the shredder. Slowly and carefully pull the remaining

paper out. Forcefully removing the paper is likely to

cause irreparable damage to the shredder.

Shredder does not start or stops

while shredding.

Paper jams.

HOW TO GET SERVICE:

Visit our website at www.blackanddeckershredders.com or call the toll free customer

service line at 1-800-297-5028.

® SKU #BD-10P

Product Information

This product is designed to shred paper, staples, small paper clips, credit cards, CDs and DVDs.

It is not intended to shred large paper clips, continuous forms, adhesive labels, transparencies,

newspaper, cardboard or any other plastic other than credit cards. Using it for these purposes

is likely to cause irreparable damage. Please do not attempt to shred more than 10 sheets/1 CD

or DVD at a time. Shredder should not run more than 200 sheets/50 disks continuously. Items

should be centered and unit will begin and end shredding automatically. All disks should use

specific entry as noted on your shredder.

Maintenance

It is important to empty the waste bin regularly to ensure the smooth operation of the

cutting cylinders. The shredder will not operate when the bin is full. Regular oiling

is also necessary for proper performance. It is recommended to use the shredder oil

every few weeks.

Maximum running time: 3 minutes

Automatic cool-down period: 30 minutes
Voltage: 120


If you have any questions regarding the product, please feel free to
call toll-free 1-800-297-5028

Thanks for Choosing FixYa,
Kelly

Apr 07, 2011 | Black & Decker Garden

1 Answer

Only runs in reverse


I just had this problem with my shredder. I think the problem started with a bin that was full. Running the shredder in reverse resulted in shredded paper being pulled up into the slot used to feed paper into the shredder. Some of this shredded paper was blocking the little plastic tab that activates the switch when paper is inserted, so the shredder would no longer start when paper was inserted. I emptied the bin and removed the shredded paper from the feed slot, being careful not to break the plastic "sensor" while removing the paper from under it. The shredder works fine now.

Dec 13, 2010 | Fellowes W11C Confetti-Cut Shredder

1 Answer

Runs only in reverse


I just had this problem with my shredder. I think the problem started with a bin that was full. Running the shredder in reverse resulted in shredded paper being pulled up into the slot used to feed paper into the shredder. Some of this shredded paper was blocking the little plastic tab that activates the switch when paper is inserted, so the shredder would no longer start when paper was inserted. I emptied the bin and removed the shredded paper from the feed slot, being careful not to break the plastic "sensor" while removing the paper from under it. The shredder works fine now.

Nov 06, 2010 | Fellowes W11C Confetti-Cut Shredder

1 Answer

Royal 10X confetti shredder


More than likely, there is a lot of paper debris jammed between the cutters and strippers. If you are handy, try the following.
Disconnect the power.
Disassemble the shredder from the lower bin to access the cutting head. Clear the head of all debris with a small screw driver or ice pick. Reassemble and oil the cutters with shredder oil, being careful not to get any oil on the optics. This should solve the sluggish problem. Oil on a regular basis, before every use.

Jan 06, 2009 | Royal 10X Shredder

1 Answer

Turns on when paper in slot, but won't pull it through to shred.


must disassemble feeder unit. you will find many bits of shredded paper to pull (push) out with a long narrow tool like a crochet needle.

Jun 19, 2007 | Royal AG10X Shredder

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