Question about Staples M5 Mailmate Shredder

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I have a Staples Mailmate XPL-Txc12m7a and cannot pull out the bin that holds the shredded papers. The blue light is on, so I know there is power.

The bin that holds the shredded paper will not pull out. I haven't used the shredder for a few months, but it worked fine in the past.

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6 Suggested Answers

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Posted on Jan 02, 2017

  • 3 Answers

SOURCE: My shredder runs but won't grab the paper that I'm

Look down into the slot to see if the teeth are sharp. They should have little J-hook thingys that look like the teeth in your mouth. If it looks ok, give it some food to chew. If it burps it up, throw it away because its a junker and not worth your time.

Good Luck.

Posted on May 12, 2010

  • 1 Answer

SOURCE: Runs continuous when turned on, but stops when paper is inserted

I owe this to a Steve-EE.

Mine was the LED where the paper feeds. $1.69 for a 2 pack.

Posted on Jul 04, 2010

  • 10865 Answers

SOURCE: Each time I use my staples SPL-616X shredder all

Yes you do need to oil the blades, but it is important to get the right oil. Most stores that sell shredders, like Staples Office Supply, also sell shredder oil. J.

Posted on Aug 01, 2010

  • 300 Answers

SOURCE: Automatic switch does not shut off after shredding

These shredders have a "paper in" sensor. This is either optical or mechanical.
Sounds like the sensor is blocked and therefore "thinks" there is still more paper left, and this is why it keeps going.

Before you do anything UNPLUG THE SHREDDER.
The sensor is located about in the middle and at the level of the blades.
If it's mechanical, you should see a little finger, else it is electronic.
Shine a light in the area and you should be able to spot where the blockage is.
A shot with compressed ais usually gets rid of the offending particles.

After you're finished working on it, set it back securely on the basket and plug it in.

Posted on Feb 14, 2011

  • 1 Answer

SOURCE: gears not working. paper

There are 6 holes on the underside of the shredder, corresponding to 6 screws that have to be unscrewed. One of the 6 has a gray round QC seal over it which you must break in order to access that last screw (in the center of the unit). The idea is that if you have broken this seal, then you've voided your warranty.

Posted on Mar 03, 2011

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