Question about Transcend 1TB EXTERNAL HDD

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Transcend 1TB External Drive stopped working.

It worked for 1-year of 3-year warranty. Light use. This week I tried it REPEATEDLY on three high-end computers (W8/W8.1 & Linux) and a DVD player. No go. The faint Blue light doesn`t light up anymore and makes a kind of beeping noise for five seconds after plugging it in. Transcend told me to do what I have already done; check another PC check software; check it is in System (it isn`t); check if it has warnings on System properties (it isn`t there/no warnings). Drive and cable is in otherwise perfect condition. I CANNOT open it to test is as an internal drive because OBVIOUSLY it will INVALIDATE the alleged 3-year limited Warranty.

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  • Roger London
    Roger London Mar 24, 2014


  • Roger London
    Roger London Mar 24, 2014

    Add a CommentI already went SSD for the main PC Hard-Drives. QED; Transcend appear to be saying "DITCH SPINNING HARD-DRIVES FAST"

  • Roger London
    Roger London Mar 24, 2014

    None of the listed solutions work to date. 24/03/2014



1 Answer

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  • Transcend Master
  • 39,415 Answers

Insist that Transcend replace the hard drive in accordance with the warranty.

Posted on Mar 24, 2014


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Posted on Jan 02, 2017

  • 1689 Answers

SOURCE: Transcend 2GB Flash Drive

Most of the flash drives that I have bought had a limited lifetime warranty.

Most of these devices require a driver. XP and Vista come with the popular drivers pre-installed.

Have you investigated the requirement for a driver?

Transcend Downloads:

Transcent Tech Support:

I don't know about the laws where you are, but where I am located there is something called "Consumer Protection". If the dealer is a retailer, he is supposed to give you a refund, or a replacement.

I would get in touch with Transcend and complain about the dealer. Then I would put in a formal complaint to the consumer protection about the dealer.

You can email Transcent:

In the documentation that came with the device, there must be some warranty policy information.

Transcend USB Flash FAQ:

Jerry G.

Posted on May 29, 2008

SOURCE: Transcend external hard drive not working.

Contact Transcend Support:

Posted on Jun 09, 2008

  • 281 Answers

SOURCE: problem pen drive

1. Download this tool:

2. Format

(WARNING: After running this low level format tool,
the whole USB flash disk surface will be fully erased.
Therefore, data restoration will be impossible after using this utility!)

Posted on Feb 02, 2010

  • 156 Answers

SOURCE: When I connect my external

Try plugging into the backside USB ports.
The problem may be that the power supplied to the drive might not be enough.
If the problem persists try i in some other computer.

Posted on Nov 20, 2010

  • 27725 Answers

SOURCE: Computer doesn't recognize my Transcend StoreJet 25 mobile, 160 GB USB 2.0

first thing is to try to find and fix the computer crashing problem

test all leads that attach to your hard drive including electrical extensions IDE SATA

the leads from your MOTHERBOARD TO THE HARD DRIVE make sure they have a

secure dust free connections and are not faulty or just replace them they could be faulty if its a flat 40pin ide

this will be the first to fail

make sure all leads that are attached to your drives dvd\cd 3 1/2 inch floppy have secure dust free connections and are not faulty even the electical extensions

or just replace them they could be faulty a computer needs power and data to travel through every working device and continue its cycle and have an end so any faulty leads will end up with a computer error

make sure the CPU has a secure dust free seating with thermal paste

make sure your ram modules are securely seated with no dust in the sockets also the Cmos battery has charge with no dust in the socket
on some motherboards cmos batteries are soldered in

make sure the lead/s that attach to your hard drive are securely seated
if your computer came with a motherboard disc the drivers could be on it

click start control panel administration tools computer management device manager look through all of your devices if you see a yellow question mark?or exclamation mark ! or red x
right click to reinstall drivers or

if you can see your usb but its not working
ports(com&lpt)right click update driver
hope this helps

click start control panel administration tools computer management device manager look through all of your devices if you see a yellow question mark?or exclamation mark ! or red x
right click to reinstall drivers or

if you can see your usb but its not working
ports(com&lpt)right click update driver

sometimes the wires inside the cable will be damaged due to bending or stretching or placing heavy equipment upon the cable

just replace the cable of the hard disk, when you plugged the external disk drive you got that windows could recognize the USB device change the cable everything should work fine again,

check the USB leads that attach to the motherboard usually red-white-green-black make sure they are securely seated and have no dust build up on them dust will cause static and a lot of unforeseen problems

if this fails to fix the problem
type in run "regedit" then press ok then you can see registry editor then locate below key. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11 CE-BFC1-08002BE10318} And remove upper filter and lower filter.

Then restart computer then check.

Also locate the below key and make sure it's value is 3 not 4. HKLM\system\currentcontrolset\services\usbstor make sure start value is 3 not 4

if still no luck
you might have to install a usb 2 or 3 card they are cheap and easy to install you can buy these on Ebay very cheap
hope this helps

Posted on Jun 03, 2012

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Toshiba Canvio 1 TB connection problem - physical layer issue may be on cable or on HDD mini-USB port itself

More than likely, this is some sort of fault in the logic of the external enclosure. The solid light indicates that the drive is powered and is awaiting access while the blinking light means that it is busy working. If you are unable to get the drive to do anything (whether reading data from the drive or storing data to the drive), then I would guess that it is time to see whether you still have warranty coverage on the drive and, if so, get it replaced under warranty.

In my experience, I have found that Toshiba drives are very unreliable and therefore would recommend that you replace it with a Seagate if this drive no longer has any warranty coverage. Of all the drive manufacturers, I have found Seagate drives to be the most stable and reliable. Others may recommend Western Digital but I replace failed Western Digital drives on a constant basis in my computer repair business each and every week while Seagates keep on going. I base my recommendation on being in business now for over 25 years.

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Beeping external harddrive

It probably got damaged by the fall. One thing that might sound crazy but i've seen it work a few times, put the drive in the freezer for a few hours and plug it back in. Pull your important data off if it does come up though, because it will not last.

If it still doesnt work, its possible the controller to the drive is damaged, since its external.. the drive might be ok, but theres no way for me to tell from this end. If its the controller, the drive can be removed from the enclosure (will void your warranty) and plugged in on an different interface to remove the files.

If the drive itself is damaged, the way they recover the files is to remove the platters and install them into another drive of the same model and pull the data off. This route is extremely expensive, $1000+. If the files are not extremely important, you'd be better off sending the drive back to the manufacturer and getting it replaced under warranty if it still has one.

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My transcend 1tb is not connecting to my computer

will it work with other computer,and whats its format aka fat 32 ,ntfs.u mite just and update drivers.

Nov 22, 2013 | Transcend 1TB StoreJet 3.5 External SATA...

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The driver switches on the blue light and run for about 10 seconds then stops and it cant be recorgnized by the pc, whats the matter please help i only have 3 months using it. my email address is...

Did you tried running it on other PC ? If it works on other PC then Try removing you USB drivers, restart your PC. and Insert your driver again.

If it doesn't, then try using other DATA cable.

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I have Transcend 1TB 25 inch StoreJet H2 USB 20 Portable Hard Drive... not long enough, it's broken; there's a sound "clutch - clutch - clutch"... I cries for my valuable data... Why...

Inside the plastic case of the Transcend StoreJet H2 1TB, is a small circuit board, and a laptop size harddrive.

The small circuit board is an Interface Board.
The harddrive plugs into it, or there are cables which come from the Interface Board, and plug into the harddrive.
The other end of the Interface Board has a USB cable attached to it.

Most of the time it is this small circuit board that fails. Very rarely does the harddrive fail.
(Unless the external harddrive was dropped)

I would suggest removing the harddrive from the Transcend, and putting it into an inexpensive external enclosure.

One example,

Basic guide on how to open the case of the Transcend StoreJet H2 1TB

There are other related videos to the right.

For additional questions please post in a Comment.


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have you tried on another computer? (computer necessarily 100% working and clean of viruses)
if the same problem repeatedly, trying to change the usb cable on your trancend.
if still reached a dead end, get an external cassing, make sure that you get is 100% working.
put you TRANSCEND 500GB hdd into another cassing.

good luck

Oct 19, 2010 | Transcend StoreJet 25 Mobile 500GB USB 20...

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Try plugging the external Hard Drive to a different computer and see if it would recognize the device. If not, go the store where you purchased the external hard drive to have it replaced since it is still under warranty.

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No connection to WD hard drive

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