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1.Check the device's battery level for at least two bars of strength. 2.If the battery level is low, charge the battery. 3.If the issue is not resolved, remove the back cover. 4.Remove the battery. 5.Wait 10 seconds. 6.Press and hold the W key. 7.While pressing down the W key, re-insert the battery. •The device restarts and after approximately 15 seconds, the 'Recovery' screen appears •Release the power button but *continue holding the home button*, for another 30 seconds. Step Thanks
You may have to do a major reset on it. First remove and replace the battery and turn it on again. If that doesn't fix it, there is a tiny reset button on the bottom near the connector. You will need to push it in with a small point such as a paper clip wire.
ok one last shot i can think of is if you take the back cover off remove the battery and the sim card. if there is a reset button it should be there. that is all i can think of. one other thing is did she maybe hit the keypad lock by accident?