Question about NEAT Office Equipment & Supplies
First it was just the computer not recognizing the scanner had paper in it, so I reinstalled the software and now Neatdesk won't even open... It has the options on the top bar and everything, but none of my folders will come up. I click on it and nothing happens.
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Posted on Jan 02, 2017
First, make sure your computer has been updated to at least Windows XP Service Pack 1....Service Pack 2 is even better. You can check this by right-clicking on my computer and selecting Properties from the menu. If you're using Service Pack 1 or earlier...it would be a good idea to run through the Windows Update process a few times.
Try downloading a new Scan Wizard file from this page on the MicroTek web site. When you do the install, it should remove any previous drivers and clean things up.
If this doesn't help, try to find the Windows Scanner and Camera Wizard...usually located under Start>All Programs>Accessories. It may work even if the MicroTek software doesn't.
Good luck...and I hope this is helpful!
Posted on Jan 14, 2008
ensure that the scanner is compatible with the operating system you have installed on your pc,as some older scanners are not with XP & vista
Posted on Mar 06, 2008
Update the driver for this equipment: Go to this link:
Posted on Feb 13, 2009
If you are receiving an Error Code 103 or a Paper Jam error,
but there are no pages in the ADF (Automatic Document Feeder), follow
the steps below:
If your scanner stops scanning due to a paper jam in the Automatic Document Feeder (ADF), a warning dialog box appears after a few moments.
To clear a paper jam:
Posted on May 27, 2009
i have vista home and mine worked fine until i installed a web cam and then it just gave up. But now it works great - here is what i did
unpluged both the scanner and the web cam
uninstalled everything to to w/ the scanner and the web cam.
Installed the driver from the CD and restarted my machine
Install the Photo 6 software
plug in the scanner - works like a champ.
have not reinstalled the web cam
Posted on Dec 29, 2009
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