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Neat program won't open

First it was just the computer not recognizing the scanner had paper in it, so I reinstalled the software and now Neatdesk won't even open... It has the options on the top bar and everything, but none of my folders will come up. I click on it and nothing happens.

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  • NEAT Master
  • 36,394 Answers

Refer this issue directly to NEAT for resolution.

Posted on Mar 24, 2014

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6 Suggested Answers

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Posted on Jan 02, 2017

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  • 139 Answers

SOURCE: won't recognize scanner when installed

First, make sure your computer has been updated to at least Windows XP Service Pack 1....Service Pack 2 is even better. You can check this by right-clicking on my computer and selecting Properties from the menu. If you're using Service Pack 1 or earlier...it would be a good idea to run through the Windows Update process a few times.

Try downloading a new Scan Wizard file from this page on the MicroTek web site. When you do the install, it should remove any previous drivers and clean things up.

If this doesn't help, try to find the Windows Scanner and Camera Wizard...usually located under Start>All Programs>Accessories. It may work even if the MicroTek software doesn't.

Good luck...and I hope this is helpful!

Posted on Jan 14, 2008

  • 349 Answers

SOURCE: Computer does not recognize scanner

ensure that the scanner is compatible with the operating system you have installed on your pc,as some older scanners are not with XP & vista

good luck
Terry

Posted on Mar 06, 2008

  • 237 Answers

SOURCE: C7200 won't scan to computer even though option is there

Update the driver for this equipment: Go to this link:

http://h20180.www2.hp.com/apps/Lookup?h_lang=en&h_cc=us&cc=us&h_page=hpcom&h_client=S-S-R295-1&h_pagetype=s-002&h_query=c7200&submit.x=1&submit.y=6



Posted on Feb 13, 2009

  • 10 Answers

SOURCE: ADF paper jam, when there is none

If you are receiving an Error Code 103 or a Paper Jam error, but there are no pages in the ADF (Automatic Document Feeder), follow the steps below:

  1. Close the scanning application (such as PaperPort)
  2. Turn off the scanner and the computer
  3. If you have a combination ADF with a Flatbed scanner, unplug the ADF cable from the base of the scanner
  4. Plug the ADF cable back in
  5. Turn on the scanner power
  6. Turn on the computer
  7. Try scanning again
For a Paper Jam or Error Code 103, make sure that the ADF cable in the rear is connected to the scanner base. Check the flatbed to make sure that it is clear. A page incorrectly placed on the flatbed may interfere with a page feeding through the ADF.

If your scanner stops scanning due to a paper jam in the Automatic Document Feeder (ADF), a warning dialog box appears after a few moments.

To clear a paper jam:
  1. Open the Automatic Document Feeder cover.
  2. Remove the jammed paper and close the cover.
If you are receiving a paper jam error, or if the scanner is running continuously, check to make sure the paper sensor arm is not stuck down.
  1. Open the Automatic Document Feeder cover.
  2. Look for the small black plastic arm
  3. When you press on this arm, it should move freely up and down
  4. If the arm is stuck down, please contact Technical Support for troubleshooting options
  5. Close the ADF cover.

Posted on May 27, 2009

  • 1 Answer

SOURCE: Vupoint FS-C1-VP scanner installed

i have vista home and mine worked fine until i installed a web cam and then it just gave up. But now it works great - here is what i did

unpluged both the scanner and the web cam
uninstalled everything to to w/ the scanner and the web cam.
Installed the driver from the CD and restarted my machine
Install the Photo 6 software
plug in the scanner - works like a champ.

have not reinstalled the web cam

Posted on Dec 29, 2009

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Trying to install neatdesk and it come up saying,. config.nrcfg is denied what to do?


It sounds like you don't have sufficient access to install this software. I am assuming you are installing from a CD here so here is what I would do. I would Right click on my CD Drive and click Open and look for the Installer for the software you are trying to install. Right Click on the Installer (May be named Setup.exe, Neatdesk.exe) and select Run as Administrator and that should give you sufficient access to run the setup for your receipt scanner. I hope this has helped you some.

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