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2 boxes missing

We moved from Sydney to perth 2 yrs ago. We hired "Citymove" removalist company for moving our house hold things. We booked 29 boxes in total but received only 28 boxes and one box did not belong to us. Citymove did not collect the wrong box till we found out the address of the person after a year. We tried getting in touch with citymove via mail and phone but didn't get much response. We lodged in a case with Consumer protection and they said that they would offer us a compensation for the missing contents. but when we got in touch with Citymove, they offered to pay us $200 for the 2 missing boxes. Please guide us. Thanks Navleen

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