Question about DISH Network 311 DTV Receiver

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My remote is not talking to my dish receiver

It is not communicating in any way to my receiver

Posted by Anonymous on

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  • Official Brand Answer
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Hi there! My name is Kimberly and I form part of the Social Media Department with DISH. It is a pleasure to help you. If your remote is currently not connecting to the DISH receiver please make sure that your remote is on the correct mode, which is: Satellite Mode. How do you know if the remote is on SAT mode? You can find out by pressing any button on the remote and pay attention to the four mode buttons located at the top pf the remote and check to see if the SAT clear button is the one that lights up. If your remote is on SAT mode but is still not changing channels it will most likely need to be readdressed to the receiver. Follow this link for detailed information on how to address your remote to the receiver http://www.mydish.com/support/remote-control?WT.svl=contentarea If you have additional questions please feel free to reach me at: kimberly.escobar@dish.com

Kimberly Escobar
Internet Respose Team
DISH L.L.C

Posted on Mar 26, 2014

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